Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I googled myself, I found that information about me came up regarding a lawsuit against **** *********. I then ******* **** ********* and NOTHING came up. I contacted this organization and requested that the item be removed from the internet and they denied me. I also asked them why the suit doesn't come up when I Googled **** ********* and they had no answer.

  Business Response

  Date: 04/16/2025

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.
  
  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 
  
  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
   
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. If you have submitted such a request, please refer to the email you received in response for more information. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  
  To learn about our Public Records Policy, visit **************************************************************;
  

  
  

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unicourt makes legal documents public and available for sale. I requested that my divorce documents be removed from their website since it can negatively impact me, but they didnt approve and asked for a court order.

  Business Response

  Date: 03/27/2025

  The following should be noted about this complaint and the person who made it:
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.

  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public.

  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
  
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. If you have submitted such a request, please refer to the email response for more information. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.

  To learn about our Public Records Policy, visit **************************************************************;

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my personal court information removed from ****** and other search engines. This is a privacy concern and these records can be found through the court system. This needs to be removed right away!!! I never gave permission to have my name all over the internet.

  Business Response

  Date: 02/27/2025

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.
  
  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 
  
  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
   
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  
  To learn about our Public Records Policy, visit **************************************************************;
  

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against UniCourt Inc. for publishing false and misleading court records under my name. This case does not exist in any official New York court records, and its continued display is causing severe reputational and medical harm. Despite my request, UniCourt has refused to remove this incorrect information, violating New York privacy, defamation, and consumer protection laws.Complaint Details:Company Name: UniCourt Inc.Issue: UniCourt is publishing inaccurate legal information under my name, which is not found in official court records.Harm Caused:Reputational Damage: The false listing misleads the public, implying guilt and damaging my career and personal life.Medical Harm: The stress and anxiety caused by this false information have resulted in serious health issues, requiring medical attention.Attempts to Resolve: I contacted UniCourt demanding removal, but they have ignored or denied my ************* Basis for Removal (New York Law):Defamation Laws: UniCourts publication of false legal records is misleading, defamatory, and causing reputational ******** York SHIELD ************* Protections: The law requires companies to ensure data accuracy and honor deletion requests, which UniCourt has failed to do.Medical & Emotional Distress: The psychological harm and health issues caused by UniCourts negligence may constitute grounds for legal action.Requested Action:Immediately remove all content related to my name and case.Provide written confirmation of removal within 7-14 days.If denied, explain your legal basis for refusal.Failure to Comply:If UniCourt refuses, I will escalate this matter to the ********************************* and pursue legal action for defamation, privacy violations, and medical harm.I urge the BBB to investigate and hold UniCourt accountable. Please confirm receipt and next steps.

  Business Response

  Date: 02/26/2025

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.

  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. It appears you have submitted such a request recently, which request was approved. Please review the emails you received in response to your submission.
  
  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 
  

  Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
   
  To learn about our Public Records Policy, visit **************************************************************;
  
  

  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********

  Business Response

  Date: 02/20/2025

  The following should be noted about this complaint and the person who made it:

  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.

  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 

  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
  
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  To learn about our Public Records Policy, visit **************************************************************;
  

  
  

  Business Response

  Date: 02/20/2025

  The following should be noted about this complaint and the person who made it:

  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.

  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 

  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
  
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  To learn about our Public Records Policy, visit **************************************************************;
  

  
  

  Customer Answer

  Date: 03/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:12/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have listed a parking violation as a criminal case. Its clearly a bogus site.

  Business Response

  Date: 12/31/2024

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.
  
  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 
  
  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
   
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  
  To learn about our Public Records Policy, visit **************************************************************;

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unicourt publicly posted false information on behalf of the Steuben County Courts and ******* Medical with unfounded dates stating that there is a pending case filed against me. I am a Nurse Practitioner- when I am searched this false, inaccurate defaming information is amongst the information the **********************, my patients and employers find. I have contacted ******* and the Steuben County Courts who have NO affiliation with this business and have cleared my name.

  Business Response

  Date: 12/12/2024

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.
  
  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 
  
  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
   
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  
  To learn about our Public Records Policy, visit **************************************************************;
  

  
  

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My alleged court case with **** does NOT need to be posted on the internet! Let's get that off.

  Business Response

  Date: 12/09/2024

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.
  
  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 
  
  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
   
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  
  To learn about our Public Records Policy, visit **************************************************************;

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner of this company uses his position with legal aid to get documents on people quickly and easily in order to extort money from people seeking legal remedies. Their sole purpose is to make you pay to get your personal information off of their site. While anyone can go to the courthouse and pull court cases, it is highly unlikely anyone would go through the process of that on a 79 year old woman throw on the street for no good cause.

  Business Response

  Date: 12/09/2024

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  This complaint concerns public litigation and this person merely objects to the fact that court records are open for review and inspection by the general public.
  
  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. The statement by complainant concerning extortion is false and defamatory.
  
  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings.
   
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. There is no fee associated with this process, the statement to the contrary by complainant is an absolute fabrication. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  
  To learn about our Public Records Policy, visit **************************************************************;

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello, my personal information is still in your website meta tags (title / description).please remove my personal information from the website so it is not archived by the search engine(s). It is impactful to my healthcare career.

  Business Response

  Date: 12/05/2024

  The following should be noted about this complaint and the person who made it:
  
  This person has never been UniCourts customer or subscriber;

  This person has never used UniCourts products or services;

  Court Records are Public Records;

  This complaint does not concern the services of UniCourt but is merely used as a general complaint to express a desire that public information and public court records should be hidden; 

  UniCourt believes in open access to court records. We organize and publish court records and make them universally accessible and useful to the public. We follow the well articulated federal and state public policy that promotes open access to court records. Court records by law are open to inspection by the general public. 
  
  There is a well-established judicial principle that recognizes the positive role played by allowing public access to court records. Public access to court records permits the public to monitor and participate in such proceedings. The ******************, federal courts, and state courts have all endorsed the concept of free and open access to court proceedings and court records. Such access promotes public confidence in governmental proceedings by providing a means by which citizens can scrutinize judicial power and enhance the truth finding function of the court.
   
  UniCourt provides a clear process for requesting the redaction of a record by submitting a Public Records Redaction Request: ****************************************************. Individuals may wish to file a motion to seal a record with the court. If they meet the courts standards, an appropriate sealing order would remove the record from the public domain.
  
  To learn about our Public Records Policy, visit **************************************************************;