Complaints

This profile includes complaints for National Auto Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  National Auto Loan Network

  1735 Flight Way Ste 100 Tustin, CA 92782-1849

  
• 

  National Auto Loan Network

  1735 Flight Way Ste 100 Tustin, CA 92782-1849

  
• 

  National Auto Loan Network

  3836 S Grand Ave Los Angeles, CA 90037-1336

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why was my credit ran by this company?

  

  Business Response

  Date: 01/24/2024

  Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. After reviewing, we verified that you accepted our terms & conditions and submitted an application using a QR code to have your credit checked. Per the conversation with our Loan Manager on 12/27/2023, you were advised that NALN was unable to secure a loan approval per your request. If you have any additional questions, please contact our **************** Manager ************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continually contacting from different numbers by text and calls. I continue to tell them not to contact me ever again. They contacted me via text once again this am from another new number: *************. Person this time by the name of **********************Also contacted by ********************* from ************** Also from (9490210-9100 no name given but I chose to Opt Out Contacted by phone from ************* by an ***?I have told them each time not to call my number again!

  

  Business Response

  Date: 01/24/2024

  Thank you for taking the time to provide us with your feedback. We apologize for the level of service you were provided by NALN. We have added you to our decline contact list and will no longer be reaching out.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my car was refinanced and then I didn't have to make a payment to the current loan company for my car payment. A week after I get told that I got approved for the refinance and then everything was confirmed and finalized I got a letter from them saying that I was not approved and now since I couldn't make the payment for my car to my original loan company they sent out a letter for the missed payment and I might get my car repoed. That's going to cause a lot of issues because my mom has doctor's ************ for the heart doctor and those are ones she cannot miss. I also have my son that comes down so I need a vehicle to go to the store and get food and things we need while he is with me.

  

  Business Response

  Date: 09/06/2023

  Thank you for taking the time to provide us with your feedback once again. We apologize for the level of service you were provided by NALN. Per the conversation with our Loan Manager, you were advised that NALN was unable to secure a loan approval per your request. If you have any additional questions, please contact our **************** Manager  ************

  Customer Answer

  Date: 09/13/2023

  I was told that I was approved for the refinance and then after everything was confirmed I got a letter saying I wasn't. False advertising...

  

  Business Response

  Date: 01/24/2024

  Thank you for taking the time to provide us with your feedback once again. Per the conversation with our Loan Manager on 08/31/2023 you were advised that NALN was unable to secure a loan approval per your request. If you have any additional questions, please contact our **************** Manager  ************

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my loan in August, 2023. Everything was going well until it got to signing the paperwork. The agent who assisted me told me that it was compulsory to sign for gap insurance and other two insurance. I told him several times that I didnt want to sign for any insurance. I also told him that I already had gap insurance so I dont need it. I also wasnt interested in signing up for any other insurance. He told me that they couldnt process the refinance if I did not sign up for the multiple insurance. So I reluctantly had to ding up. Then he sent me a document to sign stating that I wasnt forced to sign up for the insurance and it was totally optional . I told him that hes forcing me to sign so why would I sign this document. He reiterated that I still had to sign or else the refinance wouldnt go through. So I had to sign. Afterwards, I was very disturbed about everything so I asked around and found out that what they did was illegal. I called them and they told me they would cancel the insurance but a manager has to do that. They told me a manager would call me but no one did. I have been calling them for days to cancel but no manger calls me back to cancel. It likes they are playing a game with me and taking me for granted.

  

  Business Response

  Date: 08/31/2023

  Thank you for taking the time to provide us with your feedback on your recent vehicle refinance. We apologize for the level of service you were provided by NALN.Your refund request has been completed. The cancellation check will be mailed to your new lender and applied to your loan. This matter has been resolved. 

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business offered a loan modification. ************** so figured would fill out online and get a quote.Instead of getting a quote, I am bombarded by emails, texts and phone calls by Numerous people with the Business. This is every day and ************** a day for over a week. Bad Business practices

  

  Business Response

  Date: 08/31/2023

  Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. We have removed your information and will no longer contact you. If you choose to remove yourself and opt out from all prescreened marketing material, please call ************.

  Customer Answer

  Date: 09/01/2023

  unacceptable business practices 

  

  Business Response

  Date: 09/15/2023

  We apologize for the quality of service you received. As we have already stated, we removed your information from our database and won't be contacting you again. To opt out of receiving any more prescreened offers, please call the phone number provided ************. 

  Thank You,

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple pieces of spam mail offers from NALN with vaguely threatening printing contained on the mail stating things like "Final notice enclosed" "immediate action required" and "Possible action imminent open immediately". Despite many notices stating they are final, it is not. I have attempted to contact this business to have myself removed from their mailing list and my contact information disposed of, but the business has not ceased sending me the spam mail. This mail does not actually contain information about my or anyone's accounts, but instead offers for special loan rates they offer.This type of mail is disturbing and obnoxious to myself personally to constantly receive, but downright dangerous and predatory to utilize as an advertising tactic, which seeks to take advantage of confusion or fear and is particularly dangerous to the disabled or elderly.

  

  Business Response

  Date: 05/23/2023

  Thank you for taking the time to provide us with your feedback. We apologize for the level of service you were provided by NALN. If you choose to remove yourself and opt out from all prescreened marketing material, please call ************. 

  Thank you,

  Customer Answer

  Date: 05/25/2023

  I have already attempted to contact the company to remove myself from their mailing list. They have not removed me from their mailing list despite my attempts to remove myself. As I have made it clear I have attempted this strategy already, I do not believe this even qualifies as an attempt at resolution.

  

  Business Response

  Date: 06/05/2023

  To opt out permanently: Go to optoutprescreen.com or call 1-888-5-OPT-OUT ***************) to start the process. To complete your request, youll need to sign and return the Permanent Opt-Out Election form (which you get online) once youve started the process.When you call or visit optoutprescreen.com, theyll ask for your personal information, including your name, address, Social Security number, and date of birth. The information you give is confidential and will be used only to process your request to opt out. Once this is completed you will no longer receive pre-screened offers.

  Thank you,

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted NALN about a vehicle re-finance around 3/1/23. On 3/3/23, I received a refinance offer from DATCU via NALN. I was quoted a lower interest rate than my previous financier. My service rep did say the re-financing terms included a vehicle warranty. I told him I had made a 15k down payment, paid off an additional 5k of principal and had plenty of financial margin if major repairs were needed. He told me the warranty could be cancelled at any time so after several minutes, I accepted the terms and signed the paperwork. On April 11th, 2023, I emailed NALN with a vehicle service cancellation request and did a follow-up call later that day. No one answered at the ************ number so I left a message. I left 3 additional messages and two emails over the next seven days until ****** contacted me on 4/18/23 and said the warranty had already been cancelled on 4/11/23 even though I never received any confirmation via email or voicemail. On May 8th, 2023, I contacted National ********* (the vehicle warranty service provider) for NALN and I spoke with *** around 10:30 CST about the status of my refund check. She said my warranty had not been cancelled because ****** had not obtained my signature and I needed to contact her @ NALN. I emailed NALN with ATTN: ****** @ 11:33 am CST on 05/8/23 requesting any forms be emailed to me for my signature. The worst part is I specifically asked her on 4/18/23 if I needed to sign anything outside of my cancellation request initiated on 4/11/23 and she said, no. I waited for a response from NALN/****** and initiated a call to her voicemail on 5/9/23 with no response. Finally, I left another voicemail with ****** on 5/10/23 @ 6:10 CST and a message with her supervisor, ********. It is 3:19 CST on 5/11/23 and I have not heard back from NALN, ****************, National ********* or any representative of NALN. I want the entire amount of the warranty refunded no later than Monday, 5/15/23 and confirmation to my email: ***************

  

  Business Response

  Date: 06/05/2023

  Thank you for taking the time to provide us with your feedback on your recent vehicle refinance. We apologize for the level of service you were provided by NALN.Your refund request has been completed. We have received the cancellation breakdown and we will be issuing a refund check to your *************** Friday 06/09/2023, in the amount of $3291.80. If you have any questions please reach out to our customer service department **************.

  Thank you,

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disappointed, I got a pre approval letter. They called and he texted ran our credit and text me that I was denied. Nobody asked me to run our credit and I never even authorized one. This is a scam. Now I am getting lots of scams emails and phone calls from telemarketers.

  

  Business Response

  Date: 05/15/2023

  Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. Per the conversation with our Loan Manager, you were advised that Terms and Conditions of your credit being pulled were agreed to when you had applied with ** online. If you have any additional questions, please contact our **************** Manager *************.

  Thank you,

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got mailed to refi auto loan went over into - said wait 24 hours for approval- no one called but got a hundred emails from upstart telling me I was approved for ******* at a very high APR .. called into NALN today spoke with ******* said I was not for refi but third party Upstart helps told never approved to do business with upstart and filing a complaints Bunch Of Clowns

  

  Business Response

  Date: 05/22/2023

  Thank you for taking the time to provide us with your feedback on your recent vehicle refinance inquiry. We apologize for the level of service you were provided by NALN. By applying online you agreed to our Terms and conditions on your credit being pulled. Per the conversation with our Loan officer on 5/05/2023, you were notified that NALN was unable to secure a loan approval per your request. If you have any other questions please contact our **************** Manager directly at ************.

  Thank you,

  Customer Answer

  Date: 05/25/2023

  I never agreed to have your company pull my credit or apply for this .

  There has been a legal process started 

  

  Business Response

  Date: 06/05/2023

  We are currently looking into a resolution for your response. One of our managers will be reaching out to you directly so we can have the inquiry removed. You will be receiving a call from our **************** Manager to let you know what the process is.

  Thank you,

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is *********************************** at *********** or email at ******************* National Auto Loan Network was helping me get a lower rate which they did through axos Bank in *********. The deal was done by a DocuSign at *** after receiving my contract from the axos bank there was $4,000 in extended warranty charges included into my contract without my knowledge a copy and paste was used to get my initials on there. This is fraudulent it's also illegal is forgery and these crimes are punishable by a fine and time in jail. I have contacted them many times to no avail West ********************************** forward my information to ********** ************************* to no avail both attorney general's offices recommend me contacting a lawyer to resolve this. My next step is to call and talk to the Better Business Bureau with respect to their history of negotiating with bogus companies. I am asking you to please have the National Auto Loan Network remove the $4,000 in Fords documents for the warranties I did not want. This was on the October 31st 2021. My car that was refinanced is a 2019 ****** Altima VIN number one in four 1n4blcv1kc ******. Please help me resolve this illegal activity on my loan account thank you Kindly

  

  Business Response

  Date: 02/09/2023

  Thank you for taking the time to provide us with your feedback once again. You reached out to NALN on March 7, 2022, and expressed to NALN that you would like to cancel the products that were purchased by you during your vehicle refinance. On March 15, 2022, a check was sent to ********* for the refunded of the *************** Contact and applied to your loan. On April 6, 2022, the remaining refund was finalized, and the remaining refund check was process and issued to ********* and applied to your loan. As previously mentioned,the additional products that you agreed upon and acknowledged via contract are non-cancellable. We consider this matter closed. If you have any other questions,please feel free to contact *************************, VP of Consumer Loans at ************.