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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a rolling cooler cart from *********** Vendor Best Choice Products. The tray on the bottom had holes to connect to the wheels. The holes did not line up. ********** and I both spoke to the vendor. Since the cooler was bought on **********'s website Best Choice Products could not provide a replacement tray. However if I would have bought it on Best Choice Website a replacement tray could be sent. This is just wrong. They want me to return this cooler and purchase another for a tray
Business response
11/11/2021
Date: 11/11/2021
BBB # ********
Dear *****,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for.Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Contact by the business
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize for the issue you encountered with your rolling cart. We understand that as a loyal customer when you have a concern that a resolution is expected. However, with ********** orders we are restricted from helping their customers. We have though made a one-time exception due to this complaint and approved a full replacement. It should ship out by tomorrow and could take 3 to 5 business days to receive. We apologize for any inconvenience that this may have caused you.
Order Number: 18975145
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
11/02/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on October 23rd with confirmation of order shipment and delivery date of October 26th. However, when tracking package through Fed Ex the product was never picked up for delivery despite BCP stating otherwise. I have called customer several times with no explanation. I was then promised delivery on 11/2 however the product has not been delivered and still no tracking information of the item being shipped. I called the ********** office number but was unable to connect with anyone after waiting on hold for over an hour. This product has been paid for but shipper is not delivering item or giving reason why.Business response
11/03/2021
Date: 11/3/2021
BBB # ********
Dear *****,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue,we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Refund
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize that you still have not received your order yet. We understand that as a loyal customer when you make a purchase you expect to receive your product in a timely manner. We realize this did not happen and that we dropped the ball. Please know that this was not our intention.We see that a replacement has been issued as of 11/3/2021. It should ship out tomorrow however, this could take 3 to 5 business days to receive. We apologize for any inconvenience that this may have caused you.
Order Number: 1944288
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello! This is my second complaint. the replacement coop you sent me to replace the first one (March or 2021) and (June of 2021)is doing the exact same thing. Roof panels are warping or coming off everything is bowing etc. What are you going to to about it this time? This one happened quicker than the last one. Had to rebuild some my self and put the 2 together so they could have a place where they wouldn't get wet.. there is no way it will survive winter. How could you guys put out such a Inferior product that people rely on to protect their chicken or livestock. I will probably have to end up spending about 2.5 k out of pocket to get or make them one so they don't die from the thing collapsing in the snow.Business response
10/29/2021
Date: 10/29/2021
BBB # ********
Dear *****
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue,we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we do apologize for you not receiving a quality item that we intended for you to receive. This is not the experience we want our customers to have with our products. For this reason, we have processed your full refund as of 10/29/2021. You can expect to see the funds post back to your original form of payment within 1-3 business days. We apologize for any inconvenience that this may have caused you.
Order Number: 114-9931002-1017034
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
10/21/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order for delivery at a new address. I entered the address and their system auto populated the information. I confirmed the order. Got the confirmation with the WRONG shipping address. I immediately contacted Best Choice Products to resolve the issue. They refused to update the address due to "security issues." So I canceled the order. The representative in an internet chat assured me it was canceled. I order the same product again and made sure it was being shipped to the correct address. The confirmation email backed that up. Great. Problem resolved. WRONG.I began receiving emails of shipment for the canceled order. More chats. More promises. More lies. They are now charging me for both orders and will not stop the one going to the wrong address. I've been lied to and cheated by this faceless company. I want a refund for the erroneous order only and a true explanation as to why I have been lied to repeatedly.Business response
10/25/2021
Date: 10/25/2021
BBB # ********
Dear Ben,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue,we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Exchange
What Best Choice Products have done to meet your desired resolution:
First and foremost, we do apologize that you have not received your refund at this time. Upon further investigation, we see that a refund was issued on October 23, 2021. You can expect to see the funds post back to your original form of payment within 1-3 business days. We apologize for any inconvenience that this may have caused you.
Order Number: 1941815
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a piano for toddlers for my son from this company. It died within two months; I changed the batteries and did all the troubleshooting. I am not asking for a refund, I am simply asking for a replacement. They have asked me multiple questions and in the end denied my request. I would like a resolution.Business response
10/15/2021
Date: 10/15/2021
BBB # ********Dear *******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Exchange
What Best Choice Products have done to meet your desired resolution:
First and foremost, we do apologize for you not receiving a quality item that we intended for you to receive. This is not the experience we want our customers to have with our products. For this reason, we have approved your request for a replacement. It should ship out by Monday; however, this could take 3 to 5 business days to receive. We apologize for any inconvenience that this may have caused you.
Order Number: 112-2182453-8555437
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsCustomer response
10/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
To this business, thank you for your assistance! I appreciate it.
Regards,
*******************************
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Get a QuoteCustomer Complaints Summary
84 total complaints in the last 3 years.
26 complaints closed in the last 12 months.