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Find a Location

Cornerstone Doc Prep has 1 locations, listed below.

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    Business ProfileforCornerstone Doc Prep

    Student Loan Services

    Current Alerts For This Business

    Alert:

    In July 2021, BBB investigated the business practices of Cornerstone Doc Prep. This investigation was prompted by complaints and reviews. The complaints and reviews allege that the business may charge an advanced fee and may be providing additional services without proper licensing. 

    On July 26, 2021, BBB reached out to Cornerstone Doc Prep via email to request the following information:
      - Please provide an explanation of your fees and timelines.
      - Please provide copies of sales scripts.
      - Please provide information on the full services that the company offers including document preparation.
      - Please provide a copy of your DFPI license or proof of exemption. If you already have a license and we couldn’t find it, please provide a copy. 

    As of August 2021, the business has not responded to BBB’s request.


    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    52 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers student loan document preparation services.

    Business Details

    Location of This Business
    17602 17th St Ste 102-167, Tustin, CA 92780-1961
    BBB File Opened:
    1/7/2021
    Years in Business:
    3
    Business Started:
    11/19/2020
    Business Incorporated:
    11/25/2020
    Type of Entity:
    Corporation
    Alternate Business Name
    • Cornerstone Doc Prep Inc
    Business Management
    • Ms. Autumn Ortiz, CEO
    Contact Information

    Principal

    • Ms. Autumn Ortiz, CEO

    Customer Contact

    • Ms. Autumn Ortiz, CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    52 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/03/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On June 1, 2021 was contacted by phone by this "agency" stated that they were part of a program of the ** Federal Student Loans. They were offering me a consolidation for all of my student loans because they were with different banks, and also an enrollment on an Income-Driven program They had all my information about my loans, said that the interest was 6.7% and I should have to pay around $300 monthly for all my loans. They stated that if I apply for the program I should only do payments for $39 and if my income was $60,000 or bellow I will keep my payments for the same amount. Also I had to pay the interest of an indult charge of $2,400.00. The interest amount was $900 and I could pay it in 3 payments. On Tuesday, January 2, ****, I went to check my student loans and found that no money has been paid. I started to look through my bank account and ********************** have been withdrawing $39 every 23th-25ft of each month since July 2021, plus 3 payments of $300 (6/11/21, 6/25/21, 7/12/21 $900 in total) using differents merchant names. In total, they took $2,030 and that money should have been applied to my student loans and it never happen. I can't contact Cornerstone Doc Prep because they shutdown phone number, email and website, They are operating now with the name *************************. This people offered information of who they were and their services in a very distorted way and some how accurated information that people could easily fall in their scam. Now this people have all my information, name date of birth, bank account number, social security, everithing. The merchant names they used to withdraw the payments from my account are: ****************, Cornerstone Dp, StudentProcess9495228161 and 2 checks *****, 50002.I want to protect my identity (they have all my information), take my money back and prevent others to fall in this scam.

    Customer Reviews

    46 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Victoria A

    1 star

    04/22/2024

    SCAM! They set you up with an income-based student loan plan that is fraudulent. None of the money goes towards loans and when you try to contact their employees, it goes to personal phone numbers. This is not an official business.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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