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Business Profile

Transportation

24-7 Ride

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Driver was 20 minutes late going to the airport and no one even showed up for the return. Owner belongs in jail

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/14 I was overcharged $60 on my reservation from my home to LAX. This business states that the overcharge was for an additional 30 minutes of travel due to traffic conditions.I was picked up at 5:17am and dropped off at 5:57 am - the overcharge is not warranted and they will not refund the overcharge!

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2-16-25 I was charged a rate of $77 dollars for airport pickup at *** to my home in **********. They sent me a confirmation number ***** and advised the rate would be $77 dollars. They NEVER mentioned anything about additional charges on the invoice and proceeded the next day to charge and additional $85 dollars with no legitimate explanation. I called my bank and advised this was a fraudulent company and my bank said they would not honor the $85 dollars. Now they are harassing me via email because they only communicate via email, they will not speak directly to clients which leads me to believe this company truly IS A SCAM!!!!!

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2024, I reserved (2) nine passenger vans from 24-7 ride, (1) five passenger van, and (1) additional nine passenger van for transport on February 1, 2025, and February 8, 2025. I paid the 24-7 ride company a total amount of $562.00. The first (2) nine passenger vans were reserved to take our family fromthe Embassy Suites motel located at ********************************************************************************* to the ******************** in **********, ** on Saturday, February, 1, 2025. The (1) five passenger van and the (1) nine passenger vans were reserved to take our family from the Carnival Cruise Port in **********, ** to LAX Upon returning home on February 8, 2025, there were additional charges on my credit card from 24-7 Ride in the amount of $206.50. I contacted 24-7 Ride to find out what the addtioinal charges were for. I received emails stating that $118.00 was for SLow Traffic Charges, $57.00 was for Late Pick up charges, and $31.50 was for Early Pick up charges. I contacted 24-7 Ride and disputed these various charges, explaining that these charges were unnecessary. The Slow Traffic charges were bogus. We weren't stopped in any traffice what so ever, either going to the Carnival Cruise Port on February 1, 2025, or going to LAX from the Carnival Cruise Port on February 8, 2025. The Early Pick up charges, the driver of the van contacted us that he was at the Carnival Cruise Port and was ready to pick us up. The Late Pick up charges, the driver of the van contacted us that he was running late. He ended up being 48 minutes late picking us up, and 24-7 Ride wants to charge me for him being late. 24-7 Ride is refusing to refund my account. I am filing the information with the BBB, the *************************, the ************************************* and with my bank. According to the Honest Pricing Law (SB 478) that went in to effect on July 1, 2024, the company 24-7 Ride is not in compliance with the new law. I have documentation for all of this.

  • Initial Complaint

    Date:01/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website is deceiving and is a bait and switch scam. You book a shuttle price and it does not tell you upfront all the hidden fees and add on s . They get the client to accept terms and conditions but yet be upfront on the costs until day before trip to entrap you in extra costs and fees. This company adds on $2a minute extra starting at the waiting lot and $2 a min for extra drive time in *********** when they quote you a drive time starting at 4am. Unreasonable and unrealistic in *********** during regular business hours to entrap you in paying $100 or more in fees . They even put a hold on your credit card for an additional $100 to charge you extra. Even **** doesn't do that or taxi. Its a scam to make customers either cancel so they take full price with no refund. Even terms and conditions state if you dispute charges with credit card they will still have you pay the dispute fee.

  • Initial Complaint

    Date:12/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This rideshare company provides a total cost and then on a separate screen has the rider sign terms and conditions. Hidden within those terms and conditions are ridiculous price add ons. This is despite being sent a total paid ahead of the ride. One such fee is an early pickup fee which a rider is charged if they enter the cab ahead of their scheduled time. However, they send the drivers early and if the rider does not get into the vehicle they are charged a waiting fee for making the driver, that showed up early, wait. I have extensive correspondence with this merchant and will supply all, including the terms and conditions, to the BBB upon request.Within the correspondence you will see that the business knows that their practices are deceptive and they lean on the acceptance of terms as a blanket we can do what we want excuse. They have been demeaning and unprofessional. Their practices are predatory.If I had a choice between getting a refund or requiring them to change their business practices I would choose the change to their business practices. No one should be tricked into paying double or more of a total bill that they agreed to,

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked ride reservation on 11/26 from my home to *********** received confirmation. The ride was scheduled for December 12, 2024. at 5:00am at 8:01 pm I had received an email saying that my ride for 5people at 5am had been cancelled due to no driver available now mind I didnt see my email until 10:50 pm they had my phone number so they could have called however after further investigation this is there mode of operation cancels or no shows. Once they cancelled going I cancelled the return for December ******* because if they operate the company like this I felt how can they be trusted to return from airport they might not have a driver available apparently this company makes money by charging for cancellations. After looking into this situation there are several complaints of the very same thing that happened to me if they cant provide a service they shouldnt advertise and charging for cancellations is ludicrous when you couldnt perform the first leg of the trip. When you review this complaint you will see several of the same complaints.

  • Initial Complaint

    Date:12/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charged bogus additional charges, vehicles were filthy. Drivers drove in excess of 20+ mph over speed limit with children in vehicle

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I secured a ride online from *** to Cypress using credit card. My card was charged *****. Tip not included. My flight was delayed approximately one hour. A couple of days later I saw that 247ride charged me an additional ****** dollars because of my delayed flight. I tried to call to resolve the matter but they only accept email. I responded with an email and they indicated that they were within their rights because of their terms. They even threatened me by stating that they would change me more money if I disputed the charge through my bank.

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired this company to pick us up from ***. Driver was 48 minutes late. I got my receipt today and noticed they charged me $76.50 for a late pick up fee. We were not late, we where sitting out in the cold waiting for this driver. This fee should not apply to us.

24-7 Ride is NOT a BBB Accredited Business.

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