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Business Profile

Hotels

Extended Stay America Premier Suites

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Extended Stay America Premier Suites's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Extended Stay America Premier Suites has 4 locations, listed below.

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    • Extended Stay America Premier Suites

      3101 North State Street Ukiah, CA 95482

    • Extended Stay America Premier Suites

      4555 Chabot Dr Pleasanton, CA 94588-2760

    • Extended Stay America Premier Suites

      4555 Chabot Drive Pleasanton, CA 94588

    • Extended Stay America Premier Suites

      4545 Chabot Dr Pleasanton, CA 94588-2760

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was checked in on 15 September and checked out on 19 September 2023 . room number was 215 .hotel over charged me two times one is on 24 September 2023 , ****** USD another one is on 29 September 2023 , ****** USD. my son made a long distance phone call to asked money back and still didn't back which was very costly for me.

    Extended Stay America Premier Suites is NOT a BBB Accredited Business.

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