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Business Profile

Pharmacy

Entirelypets Pharmacy, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company are thieves!!!!!!!! Once I paid for my order, they did not send me the AZODYL product and did not refund me!!!!!!!!!! They no longer respond to my emails!!!!!!!!!! They are scammers!!!!!!!!!!!!!! Be careful!!!!!!! Avoid ordering from this company of thieves!!!!!

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered 2 boxes of live vaccines. Paid for express delivery. Vaccines arrived in inappropriate packaging , completely warm and damaged. I sent out 3 emails and didnt get a ***ly. Called multiple times and the seller kept hanging up the phone. Eventually I got a hold of a *** and they refused to refund or to accept the return of the items. Now I have to find a way to utilize the hazardous virus waste and I lost money on expensive vaccines. I dont understand why it is my fault and why do I need to pay the price. I dont appreciate this type of customer service.

    Business Response

    Date: 09/30/2024

    The pakage was shipped within its Express 1-2 day delivery timeframe. We also state on our website the following inclement weather policy.

    INCLEMENT WEATHER POLICY
    If you live in an area that experiences extreme temperatures, we recommend you choose the express shipping method. EntirelyPets is not responsible if a package encounters inclement weather conditions, as this is outside of our control. It is the customer's responsibility to consider current weather conditions in their delivery area when ordering medications. If special arrangements need to be made for shipping, please contact customer service at **************. Additional charges may be incurred.

    ********************************************

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an online account with this company on April 14, 2024. I changed my mind and immediately sent an email to them to close the account, followed by 2 phone calls. They opened case CASE164796. The account still has not been closed. I want the account closed immediately.

  • Initial Complaint

    Date:07/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased antibiotics 6/4/23 for a sick farm animal. Was notified days later via email that one of the ordered items was out of stock and would be filled within 1 to 2 weeks. After 1 week I contacted the company asking the status of my order and got no response. I attempted to contact the company several times with no response. My order was partially filled and finally arrived(7/5/23)over a month later. Was delivered to the wrong address and left in 100+ temps. When they shipped the item they charged shipping $29.95(vaccine shipping which was supposed to include thermal packs and insulation but was a plain ***** cardboard box)which was supposed to be free because my order was over $79. I paid $74.34 for a $43.99 bottle of meds and lost an animal's life because of this company's willful neglect. I'm not even sure if the product Is safe or viable for use after being in the formentioned heat for at least a day

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an autoship customer for NexGuard Chewables for Dogs *********** for the past 2 years. On my past order I noticed that my price had gone up 15% from my previous order 6months ago. After checking several websites and finding lower prices I checked the current price on the EntirelyPets pharmacy website to find that price listed is $40 lower than what I was charged. My order number is SOEPRX44147. I contacted EntirelyPets on 3/27 to cancel my autoship and request a refund for the difference. I received a response stating:Update for Case CASE118629 - "Fwd: Order#SOEPRX44147"Hello ******, I understand your frustration, however, all items on your order were given at the auto-ship price of 5% off, the only item in your order that is on sale right now is the Nexguard but that is a temporary sale given by the manufacturer since both of these items; Interceptor Plus for Dogs 50.1-100 lbs Blue and NexGard Chewables for Dogs 60.1-121 lbs are located on the exclusions list, meaning they do not qualify for any promotions expect the ones the manufactures promote ever so often.Sincerely, ************************ This is incorrect as I could have purchased the same product that day for $120.04 but I was charged $168. As a loyal autoship customer I should receive the best price offered by the site. In reviewing past statements I see that the price for this drug has increased by more than 10% on every shipment. I feel EntirelyPets is being deceptive in their pricing. I have canceled my autoship but would like to be refunded the difference between what I was charged and the listed price to the average consumer that day. I will also be reporting this to the appropriate ********** ***************************

  • Initial Complaint

    Date:02/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Sea Pet Omega ************* on 9/7/22, order number SOEPRX396764, but their website had issues and it never asked me to sign in. It also never sent me a confirmation of sale. I waited two weeks and never heard from them so I ordered from another pet store. Several days after receiving my order from the other pet store the order from Entirely Pet Rx arrived. I immediately emailed and asked if I could return but no one responded. I mailed the fish oil back to them the next day which which cost an additional $11.45. I was charged $28.94 including shipping on the original invoice. Did not hear from Entirely Pet Rx about my refund so I kept sending emails. They finally responded requesting proof of my return which I sent, a copy of the **** receipt with the tracking number. He(agent) agreed **** receipt proved I had mailed fish oil back on 10/5/22 and said he'd work with the accounting **** to get my refund. Never heard from them again. Sent another email requesting my refund, no response. Case number ***** has not been updated online or I have not been contacted by anyone.

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on July 29, 2022, and received an invoice the same day detailing my charges for a total of $99.01. When inspecting my credit card statement a few weeks later I noticed that I was charged $112.11 for the order, without ever receiving any notice or explanation of the overcharge. I contacted the company multiple times via email and never received a response. When I called and spoke to someone on the phone they very rudely told me that basically "the price went up" after I had already placed the order and received an order confirmation with attached final invoice, and they flatly refused to make any adjustment. Very horrible, deceitful business practices and even worse customer service. There is a reason there are so many complaints against this company. I've initiated a dispute with my credit card company. They are also refusing to return my prescription to me, saying I will need to have a future pharmacy request it from them.

  • Initial Complaint

    Date:07/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want to know where my order is?Is this company in *****************?

Entirelypets Pharmacy, LLC is NOT a BBB Accredited Business.

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