Business ProfileforUniversal Studios Hollywood

On July 26, 2024, my wife, my son, my daughter, and my father-in-law went to the park at Universal Studios in Hollywood. They were standing in line for one of the activities within ************** World. My son waited in the line properly, while my wife, daughter, and father-in-law stood to the side. When it was his turn to enter the attraction, the workers in question apparently hadn't seen him and decided he had cut in line. My wife explained my son *had* been in the line, they simply hadn't seen him, and that if they wanted to confirm they could ask the person behind him, which would have resolved the issue. The workers did not want to do that, and instead elected to call for the manager. The manager also did not wish to listen, instead saying she believes her employees and ordered my wife and son away from the attraction. He was told to go to the back of the line, or to leave. My wife at that point began taking video, and the manager can be heard on the video telling my wife that if she was not willing to comply with going to the back of the line, she had to leave. I attempted to contact Universal Studios, but no one in guest services was available, so I had to speak to an escalation supervisor in ticket sales, who was helpful and made a report, but since Universal has failed to have anyone that could remedy the situation while my child was in the park, my family is now humiliated and simply doesn't want to come to Universal anymore. As someone who has bought VIP tickets to Halloween Horror Nights multiple times (2014, 2017, 2018) and has attended the park countless times over the years, spending literally thousands of dollars, this is flatly unacceptable treatment. I am submitted pictures of the workers in question and the manager in question, and I have also retained a video of the end of the encounter where the manager was clearly not interested in resolving the issue, telling my wife to leave. The video is available upon request.