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Business ProfileforUniversal Studios Hollywood
At-a-glance
Related Categories
Business Details
- Location of This Business
- 100 Universal City Plz, Universal City, CA 91608-1002
- Years in Business:
- 48
- Business Started:
- 1/1/1976
- Alternate Business Name
- Universal Studios
- Universal CityWalk
- CityWalk Hollywood
- Business Management
- Michael Shapiro, Customer Relations Manager
- Contact Information
Principal
- Michael Shapiro, Customer Relations Manager
Customer Contact
- Michael Shapiro, Customer Relations Manager
- Additional Contact Information
Phone Numbers
- (818) 622-3735Other Phone
- (800) 864-8377Other Phone
- (818) 622-3735
Customer Complaints
105 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
25 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pierre C
08/05/2024
Universal Studios Hollywood Response
08/06/2024
At our Park, Guest comfort and safety is our number one priority. With that in mind, we have updated our accommodations request process to better serve our Guests with disabilities who require assistance in queue environments. While we request Guests start this process prior to visiting the Park, we understand that is not always possible, so we do our best to assist in Guest Relations.
All of our queues are now wheelchair accessible and for many Guests, renting a wheelchair is the best option for navigating our lines. We're sorry you felt that this was not the best option for your situation.
We understand how frustrating it must be to be denied an accommodation that perhaps you were expecting or may have received in the past. Please know that the updates to our polices are meant to provide the best possible experience for all our Guests.
Thank you again for your feedback. We always appreciate an opportunity to improve our program and Guest experience.
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