We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Craft Supplies

Michaels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 5th 2023 I dropped of a *** package to be shipped since this location is deemed an access point. I was also there to pick up an online order of 2 cricut vinyl rolls and premium fine point cricut blades. I was given regular fine point blades in my order. My order wasn't ready despite me receiving an email saying so. I was tracking the package as this was a gift my aunt and uncle paid me to do for my cousin. The package still hasn't arrived and it's still saying it's at this location per the *** website. For this very reason, I'm unable to file a claim on the package. I have asked for managers/MODs help. They're always willing to look where they keep their packages, however this was dropped off 5 weeks ago. One manager suggested I call their customer service to file a claim, however, their customer service is outsourced and they're not equipped to understand the complexity of my issue. They kept asking for an order number not comprehending it was a package dropped off and not an issue with a package received. I have called and left messages for the store manager and he has never returned my phone calls. This situation is still unresolved At this point, I'm beyond frustrated with how this was handled. I never received a receipt for my drop off, I received the wrong item in my online order, but I needed to use it right away so I didn't return it (however I didn't receive the price difference in the item), and no one is taking this seriously or knows what to do in this situation. The item shipped was an item I handmade from materials I've purchased from *******'s. I'm an extremely loyal customer as I'm on their makerplace, I'm a *******'s credit card holder, and I recently done custom framing with them. I make several purchases weekly.At this point, I'm expecting to reimbursed for all costs totaling $60 This is an item I sell on makerplace as well.

Michaels is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.