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Business Profile

Toys

Burning Rubber Toy Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for SKI & WAKEBOARD SPEED BOAT ON TRAILER RARE 1/64 SCALE DIORAMA PROP MODEL #************ with Burning Rubber Toy Company on **** on 12/9/2023.I had entered the wrong address so I immediately cancelled the order within a couple of minutes, as that's the only option available on **** for a wrong address. I then ordered some other similar product from another vendor.Burning Rubber Toy Company asked what my new address was, but by that time I had already ordered another option and no longer wanted the one from Burning Rubber Toy Company. I wrongly assumed they'd just cancel out the order in a day or two.Then I got a notification on 12/13/2023 that they declined the cancellation and were planning to send the order. I messaged Burning Rubber Toy Company, and they got nasty and said that I lied about the incorrect address (I did not). Later that night, they still sent the item to the wrong address.

    Business Response

    Date: 01/11/2024

    This customer was issued a refund even before we received the complaint.

    Customer Answer

    Date: 01/11/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Burning Rubber Toy Company is NOT a BBB Accredited Business.

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