ComplaintsforAleco Electric
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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Aleco Electric sent technicians out replace service panel, They determined the house needed to be rewired. Charged $ ***** work started Day they said they needed $4,000 more to upstairs. All outlets worked before they started. When they said they were finished outlets all over house didnt work. I called Aleco they sen 8 different men. Entire upstairs has no electricity washer: dryer no electricity, same with refrigerator. The manager told me I had critters eating cords. Had exterminator come he found no evidence of critters.Had another company come out they said house had not been rewired and nothing grounded. Stanislaus county said they did not get required documents for job.Business response
07/09/2024
We have reached out to the customer by phone and left a voicemail. We would like to resolve this matter with a warranty trip to solve the issue.
Once the customer calls back, we can get this taken care of.
Thank You
***********************
General Manager
Aleco Electric
Customer response
07/10/2024
Complaint: 21946910
I am rejecting this response because:
I have not been contacted by the business. They have sent over 8 technicians to my home and I am still without electricity. My situation has only been made worse by men coming out. The manager told me it was a critter problem which the exterminator from Peace of Mind said was nonexistent. How can I trust company that fail to get required permission from county to do work.
Sincerely,
*************************Business response
07/10/2024
We have reached out twice by phone and left messages. We also have emailed customer. We have recorded calls of the voicemails if needed.
We would like to visit the site and address the issues if possible.
Thank You
Customer response
07/11/2024
Complaint: 21946910
I am rejecting this response because:
when I spoke to ********************* he denied saying things to me that he did . He said he had documents from Stanislaus County regarding job. I spoke to the county and they told me that Aleco had not requested documents. I spoke to ******* and Turlock irrigation and they had not record of requests. *************** wanted to come out and go over what they did. He also state he could guarantee he could have upstairs and all other outlets working. I am a senior citizen living alone I do not trust ***************, He claims to be able to fix what 8 other of his employees failed to do
Sincerely,
*************************Initial Complaint
12/12/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Complaint against Aleco Electric, license# ********************, my elderly mother-in-law called Aleco to repair her existing electric strike door release.The technician did not repair that device and told her that her entire house needed to be rewired. He then **** up a contract on his ipad totaling over $****** and asked her for a $1,000 dollar deposit. He had her sign the contract on his iPad and told her he would email her a copy, she stated she does not have a computer so he did not give her a copy of the contract. In the 50 years they have been in the house they never had any electrical issues. On the morning of 11/18 the technicians arrived, my father-in-law sent them away because he didn't want to pay ****** Aleco technician told them they would lose $500 deposit because of not calling the day before. The technicians did not offer to fix her door release even though they were keeping her deposit. Following week my mother-in-law told me about experience. I called Aleco Electric, an employee **** said by policy they will not return the $500. I asked **** to email me the copy of the contract. I sent certified letter to Aleco Electric in ********* on 11/21/2022 giving the name and address of where the job was done and a brief explanation of what transpired and that I would be reporting Aleco to the ********** statelicensing board if they did not return her $500 in a 7 day period. The letter was received by Aleco on 11/23/22 no action was taken. I called Aleco and spoke to ****, I explained the job and asked to speak to a manager, I told him the story, and my previous contacts with the company about attempting to get her full deposit returned to her. He told me he would personally contact me about the matter. I have never recieved a response. When I received a copy of the contract it listed the work done to rewire the house but nothing about repairing her door strike release. ************ Home solicitation sales act protects consumers.Business response
12/13/2022
Customer refund has been mailed to customer.Customer response
12/17/2022
Complaint: 18564525
I am rejecting this response because: *********** sent a check for $500.00 but kept $500.00 and did not do any work. I will only accept a full refund.
Sincerely,
***************************************Customer response
12/19/2022
After I rejected Alecos response to my BBB complaint my mother-in-law informed me that she received her entire deposit in the mail. I am happy for that, but I am not happy that Aleco Electric lied to her and talked her into spending ****** dollars rewiring her home when it was not needed. Is this their normal business practice, to send out technicians that prey on elderly customers who put their trust in Aleco Electric?
Initial Complaint
11/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We wanted to replace electric panel and quote given was high but at that time we decided to take it due to the risk of not fixing it. The person from Aleco Electric came and did testing and told ** we have to pay $705 upfront for liicense and smud and county approval. The funds was given as cash and we received an email only. After few weeks we found a better company with all inclusive so we decided to do that. After several attempts to reach them with no email and call reply i have taken approach to get my funds back by reaching out to them by letter. Email and phone. No reply. Im seeking help in any way to get my funds back. Next will be state board of contracrer licensing **** this shady company dont deserve honors. I worked hard for my money. This company took funds from me my senior parents who reside with me dealth with this company and i was there when i handed funds to my mom. This is a serious matter. How could a person or company stealBusiness response
11/23/2022
Customer refund has been issued. Should arrive from **** in 5-7 business daysCustomer response
11/29/2022
On Mon, Nov 28, 2022 at 6:28 PM ******************* <*******************> wrote:
Aleco electric matter is solved
The sent check already
Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Please see the attached upload for detailed explanation.Business response
04/19/2022
The original contract specifically stated that any additional parts would be charged to the customer. After reviewing the contract and discussing it with the customer, ********************** has decided that there was a miscommunication between the two parties, therefore we will not be pursuing the additional charges. The customer is paid in full.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.