Complaints

This profile includes complaints for Aleco Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aleco Electric has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aleco Electric

  4977 Allison Pkwy Vacaville, CA 95688

• 

  Aleco Electric

  4977 Allison Pkwy Ste A Vacaville, CA 95688-8798

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This a compliant about an electric service, Aside from the price gauging I was promised the new outlet would be on a separate circuit on the panel.Exhaust fan installation for bathroom $975 New outlet for a smart toilet $700 Replace old outlets with GFCI $ 2x 390 Senior discount $203 Total $1862 The tech installed the smart toilet outlet on an existing circuit without checking what is on that circuit. The reason I paid high prices to have a separate circuit

  Business Response

  Date: 04/25/2025

  We will set a warranty call with customer to resolve issue. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23247309
  
  I am rejecting this response because:

  The idea is to sell what the customer need not what convenient for you . I do not need two plugs for the toilets, I need the old plugs to to be changed to gfci, which happened to be two. The prices over 20 times the actual price. Dual gfci sells at ********** for $20.

   

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called because my circuit breaker and electrical fixtures went out. I was told that I need a new circuit board and the estimate was $4,135.00 and that was with a discount. I said that I needed to get a second opinion and was still charged $128.00. I called 03/07/2025 and I was told that I would not get my $128.00 back even though there ad says, "free estimates".

  Business Response

  Date: 03/07/2025

  We have mailed the check back to the customer.

• Initial Complaint

  Date:02/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an electrician from Aleco, Al, come to take a look at a power issue. He spent five minutes inspecting a single device and then told me I needed to replace every outlet and the breaker box in my home, which would cost $9K. Despite being 37, he gave me a senior discount to lower the cost closer to $8K. He said if they had to rewire the house it could be close to $65K. Though I was always planning on getting a second opinion, I immediately burst into tears (I was NOT expecting that sort of bill). He tried to pressure me to immediately put a $1K deposit down so they could start work later that week.I have since had two other electricians troubleshoot the issue and tell me Al was scamming me. The device on the patio had incurred water damage and caused a short; replacing every outlet and the breaker was completely uneccessary and would not have resolved the actual issue. An electrician with integrity was able to solve the problem for $600. I think Al saw a single woman unfamiliar with electrical work and figured he could take me for a ride. Absolutely predatory behavior.

  Business Response

  Date: 02/19/2025

  We apologize for the experience you had with our service technician.  Our goal is offering safe recommendations for your electrical concerns.

  I will be discussing this with our service technician and our training team on how we can improve in this area.

  Thank you for bringing this to our attention.

  ******* ****

  General manager.

• Initial Complaint

  Date:07/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aleco Electric sent technicians out replace service panel, They determined the house needed to be rewired. Charged $ ***** work started Day they said they needed $4,000 more to upstairs. All outlets worked before they started. When they said they were finished outlets all over house didnt work. I called Aleco they sen 8 different men. Entire upstairs has no electricity washer: dryer no electricity, same with refrigerator. The manager told me I had critters eating cords. Had exterminator come he found no evidence of critters.Had another company come out they said house had not been rewired and nothing grounded. Stanislaus county said they did not get required documents for job.

  Business Response

  Date: 07/09/2024

  We have reached out to the customer by phone and left a voicemail. We would like to resolve this matter with a warranty trip to solve the issue.

  Once the customer calls back, we can get this taken care of.

  Thank You

  ***********************

  General Manager

  Aleco Electric

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21946910
  
  I am rejecting this response because:
  I have not been contacted by the business.  They have sent over 8 technicians to my home and I am still without electricity. My situation has only been made worse by men coming out. The manager told me it was a critter problem which the exterminator from Peace of Mind said was nonexistent. How can I trust  company that fail to get required permission from county to do work.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/10/2024

  We have reached out twice by phone and left messages. We also have emailed customer. We have recorded calls of the voicemails if needed. 

  We would like to visit the site and address the issues if possible.

  Thank You

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21946910
  
  I am rejecting this response because:
  when I spoke to ********************* he denied saying things to me that he did . He said he had documents from Stanislaus County regarding job. I spoke to the county and they told me that Aleco had not requested documents. I spoke to ******* and Turlock irrigation and they had not record of requests. *************** wanted to come out and go over what they did.  He also state he could guarantee he could have upstairs and all other outlets working.  I am a senior citizen living alone I do not trust ***************, He claims to be able to fix what 8 other of his employees failed to do 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/12/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Aleco Electric, license# ********************, my elderly mother-in-law called Aleco to repair her existing electric strike door release.The technician did not repair that device and told her that her entire house needed to be rewired. He then **** up a contract on his ipad totaling over $****** and asked her for a $1,000 dollar deposit. He had her sign the contract on his iPad and told her he would email her a copy, she stated she does not have a computer so he did not give her a copy of the contract. In the 50 years they have been in the house they never had any electrical issues. On the morning of 11/18 the technicians arrived, my father-in-law sent them away because he didn't want to pay ****** Aleco technician told them they would lose $500 deposit because of not calling the day before. The technicians did not offer to fix her door release even though they were keeping her deposit. Following week my mother-in-law told me about experience. I called Aleco Electric, an employee **** said by policy they will not return the $500. I asked **** to email me the copy of the contract. I sent certified letter to Aleco Electric in ********* on 11/21/2022 giving the name and address of where the job was done and a brief explanation of what transpired and that I would be reporting Aleco to the ********** statelicensing board if they did not return her $500 in a 7 day period. The letter was received by Aleco on 11/23/22 no action was taken. I called Aleco and spoke to ****, I explained the job and asked to speak to a manager, I told him the story, and my previous contacts with the company about attempting to get her full deposit returned to her. He told me he would personally contact me about the matter. I have never recieved a response. When I received a copy of the contract it listed the work done to rewire the house but nothing about repairing her door strike release. ************ Home solicitation sales act protects consumers.

  Business Response

  Date: 12/13/2022

  Customer refund has been mailed to customer. 

  Customer Answer

  Date: 12/17/2022

   
  Complaint: 18564525
  
  I am rejecting this response because: *********** sent a check for $500.00 but kept $500.00 and did not do any work.  I will only accept a full refund.
  
  Sincerely,
  
  ***************************************

  Customer Answer

  Date: 12/19/2022

  After I rejected Alecos response to my BBB complaint my mother-in-law informed me that she received her entire deposit in the mail.  I am happy for that, but I am not happy that Aleco Electric lied to her and talked her into spending ****** dollars  rewiring her home when it was not needed. Is this their normal business practice, to send out technicians that prey on elderly customers who put their trust in Aleco Electric?

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to replace electric panel and quote given was high but at that time we decided to take it due to the risk of not fixing it. The person from Aleco Electric came and did testing and told ** we have to pay $705 upfront for liicense and smud and county approval. The funds was given as cash and we received an email only. After few weeks we found a better company with all inclusive so we decided to do that. After several attempts to reach them with no email and call reply i have taken approach to get my funds back by reaching out to them by letter. Email and phone. No reply. Im seeking help in any way to get my funds back. Next will be state board of contracrer licensing **** this shady company dont deserve honors. I worked hard for my money. This company took funds from me my senior parents who reside with me dealth with this company and i was there when i handed funds to my mom. This is a serious matter. How could a person or company steal

  Business Response

  Date: 11/23/2022

  Customer refund has been issued. Should arrive from **** in 5-7 business days

  Customer Answer

  Date: 11/29/2022

  On Mon, Nov 28, 2022 at 6:28 PM ******************* <*******************> wrote:

  Aleco electric matter is solved

  The sent check already