Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Recycling Services

Vacaville Recology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Filter by

Showing all complaints

Filter by

Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    At least once a month they fail to empty my gray trash can claiming it is blocked. A neighbor now parks where we used to put our trash cans (we cannot control where he parks) so we now put them blocking our driveway. To leave enough room to get at least one car out on trash day, we have to crowd the cans all on one half to the driveway which is near where he parks. Sometimes he pulls too close to our cans after they have been put out and we have already left for the day. We have absolutely no control over this. I have had to call at least once a month this year to have them come back to empty it because that's what they are already paid to do. Yet again today I had to call them as they failed again to empty the can but now they want to charge me extra. This is not a "me" problem as I have done everything in my power to solve the issue at great inconvenience yet they are not willing to do anything on their end when I pay them for this service and they are not doing this service.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.