![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPrincess Cruises
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am owed $479 for a change in airline ticket by Princess Cruises that was booked wrong and I had to rebook on my own when I was debarking in *********. The flight they charged me for was for March 5, 2024 at 2:15am. My ship docked at 6am, not making it possible to take the flight. I had to book the flight when I went to the airport, this was extremely frustrating. My Booking # with princess was 5P4R6L. I have been attempting to get back my money since since March and told it takes ***** business days, I have called as many as 10 times and told the same thing. I have been also told all the previous agents never submitted documentation. I keep getting the run around and have not gotten reimbursed.Business response
05/30/2024
May 30, 2024
Better Business Bureau
RE: Diamond Princess - M405N - February 20, 2024
Booking 5P4R6L *********************
To Whom It May ********************* you for contacting our office regarding **************** and his above noted booking, which is the subject of your complaint # ********.
We were concerned to note Mr. ******* comments regarding his requested refund. Our records confirm,he has an open credit card dispute for this amount. Based on this information we will no be able to further investigate and **************** will need to further review with his credit card company.
We appreciate the opportunity to address this matter. Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Onboard Experience Lead AgentCustomer response
06/03/2024
Complaint: 21746965
I am rejecting this response because:The credit card opened the complaint until Princess pays back the money they stated they would, it is about to be closed because princess has not paid the money back. This amount is for an unused ticket that was purchased by princess on my and my wife's behalf on the wrong date. It was charged to me on 1/7/2024. I have spoken to 15 different agents at princess all stating that the "refund was declined." All the agents stated "they had to redue the paperwork to get the money sent to me and wait ***** days. Princess made a mistake on the plane ticket that I had to get changed on my own. They need to refund the change ticket cost that they stated they would. IT IS NOT for the cruise or anything to do with the cruise. It is for EZ air through princess cruises for my flight home on March 5, 2024.
Sincerely,
*********************Business response
06/05/2024
Princess Cruises is not able to assist **************** while there is an open credit card dispute.Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
How long does it take to get a refund? My travel agent added 2 hotel rooms and transportation from airport to hotel weeks ago and I still did not get a refund in my credit card account. Nothing should take this long to refund as one of the rooms was canceled the same day it was booked. You have no problem taking the money right away and it should not take 15 times the wait times (minimum) to get the money back. Please refund the money for the hotel rooms as the rooms were canceled. There should be 5 transports from airport to ship and 11 transports from ship to airport which was paid. The hotel rooms cost about ***** dollars. Booking 5Q2GVX and GWHBusiness response
05/23/2024
May 23, 2024
Better Business Bureau
RE: Majestic Princess - 8424 - July 28, 2024
Booking 5Q2GVX *********************
To Whom It May ********************* you for contacting our office regarding ********** and his above noted booking, which is the subject of your complaint # ********. I appreciate the opportunity to respond at this time.
We have noted ************ request to process his refund. Please be advised, on May 23, 2024, the refund was processed to the original form of payment. Please allow ***** business days for ********** to see the credit on his credit card statement.
Additionally, in the future ********** must contact his travel advisor regarding any financial inquires he has.
We appreciate the opportunity to address this matter.Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Onboard Experience Lead AgentCustomer response
05/23/2024
Complaint: 21744575
I am rejecting this response because:The issue is that I've been waiting that long already. Now I have to wait another 2 weeks? A month now?!?!
Sincerely,
*********************Business response
05/31/2024
May 31, 2024
Better Business Bureau
RE: Majestic Princess - 8424 - July 28, 2024
Booking 5Q2GVX *********************
To Whom It May ********************* you for contacting our office regarding ********** and his above noted booking, which is the subject of your complaint # ********. I appreciate the opportunity to respond at this time.
As stated in our previous response, on May 23, 2024, the refund was processed to the original form of payment. The processing time is dependent on ************ financial institution.
Princess has no authority over the time frame it takes for the refund to be listed on ************ monthly statement.
We appreciate the opportunity to address this matter.Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Onboard Experience Lead AgentCustomer response
06/05/2024
Complaint: 21744575
I am rejecting this response because:I called and reversed the transaction on May 10th and for you to process it on the 23rd is an extreme inconvenience to your disastrous return policy.
Sincerely,
*********************Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Multiple complaints.1. My credit card was charged $100. for a Future Cruise l booked while onboard. I cancelled the booking less than 4 hrs later. ** call centre said to expect a cheque in the mail over the coming days. Has not arrived yet. Booking #7JDT9G made April 26,2024.2. At end of cruise my folio showed a $124.02 refundable credit. Received a summary of onboard charges in email after return, the bottom line shows the $124.02 as a charge with the description as Referred to Corporate Finance. I was expecting that refund. When contacting call center l was told he was initiating a call response from Corporate which l could expect in 5 days. Have not received that call yet. That conversation to the call center was *** 11,2024.3. Cruise was booked through Princess Cruises which included a plane fare and a Vacation Protection package. I found out after visiting the doctor on the ship that l was not eligible for medical coverage because l live in **, ******. On the ** website there is 1 page that says residents of ** are not eligible, yet on another page it does not mention residents of **. I have photo evidence. But my big beef was why was l sold the plan by the ** staff in the first place as they should have known my address and where l live. The plan cost $426. I had the onboard staff trying to rectify the problem with onshore staff for over 2 weeks but they got no reply from onshore staff for the remainder of the trip. I think l am entitled to have that money returned as it was sold to me when my address details would have shown ** that l was not eligible. It had an adverse effect on my cruise in that l decided to not take any excursions during the sail for fear of an accident. My booking reference was 5TMLHG, l sailed from ******, ********* to *********, ** from Apr 10-*** 9/2024. Happy to forward the documentation l have collected to support the above claims.Thanks.Business response
05/22/2024
May 22, 2024
Better Business Bureau
RE: Majestic Princess - 8411N - April 10, 2024
Booking 5TMLHG *********************************
To Whom It May ********************* you for contacting our office regarding ************** and his above noted booking, which is the subject of your complaint # ********.
We were concerned to note **************** comments regarding his expected refunds. Please be advised, the refund of US $124.02 was processed via check and will be delivered to his address on file.
We have also processed the refund for the future cruise deposit purchased. This refund will be issued to the original credit card used for purchase.
************** is not eligible for a refund of Princess Vacation Protection as he was eligible for the full benefits of the program.
We appreciate the opportunity to address this matter. Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Onboard Experience Lead AgentCustomer response
05/22/2024
Complaint: 21739262
I am rejecting this response because:
I have not heard anything from Princess Cruises regarding my complaints.
Sincerely,
*********************************Business response
06/04/2024
Our original response properly addresses all of ****************** concerns. All of his requested refunds have been issued.Customer response
06/04/2024
Complaint: 21739262
I am rejecting this response because: I want to wait to see if in fact the refund cheque they say they have forwarded to me arrives. I also ask that you forward the following response on my behalf as l seem to be unable to talk to anyone from corporate in a direct manner. Thank you BBB for your assistance in this regard.To Princess Cruises. My one remaining question that you have failed to help me understand is why did you sell me the Vacation Package when your website says residents of ** are ineligible? Your response to BBB is that l was fully covered under your Vacation Protection package. But your website says the opposite. Because of your response to BBB l have now lodged a claim and will wait and see which of PC response is correct. Coverage or not! You also state that a cheque for $124 US has been drawn up and sent to my address on file so l will wait to see if and when that arrives. Just to confirm, my address is on ***************. You certainly have my phone number because l have received at least 2 phone calls recently from PC representatives trying to sell me a future cruise! I appreciate you may have many complaints to sort through but l would have found this process much more user friendly if someone from corporate made direct contact with me. Instead the only response from corporate that l have noted is that via BBB. One of PC call-centre workers had said they had initiated a call back from corporate to me after l lodged my complaint with the call-centre but that process did not work because l have never to this day received any sort of correspondence from PC corporate. Well, l await this so called refund cheque in the mail but am not ****** optimistic it will appear.
Sincerely,
*********************************Business response
06/05/2024
************** needs to provide his address, as the address we have noted is not on the street mentioned in his response.
Additionally, the only correspondences received from ************** were from the Better Business Bureau, which is the reason why the responses are through this website.
Customer response
06/05/2024
Complaint: 21739262
I am rejecting this response because:Correspondence is through BBB because when l call PC call center they say they cant help me and that they will get corporate to call me. I am still waiting for corporate to contact me. PC has my phone number on file and email address so why are you not contacting me then and choosing to go through BBB instead. I am available for comment but PC corporate are uncontactable for the consumer. Well at least that has been my experience. Here is my phone number then PC corporate and lets see how you choose to correspond with me. **************. Email:********************. I would have much rather dealt with PC directly than go through BBB. So l await your contact yet again PC corporate!
I moved recently but do have mail forwarding in place. My new address is ****************************************************************************. BC V7J 0E1.As l stated previously l have received at least 2 phone calls from PC Future cruises office over the past 2 weeks so l dont understand how PC corporate can say they cannot contact me.
Sincerely,
*********************************Business response
07/03/2024
This matter is resolved as ************** cashed his refund check.Customer response
07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you BBB.
Sincerely,
*********************************Initial Complaint
05/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Attached is a copy of an email I sent to Princess Cruises and sent via certified mail. It was impossible to reach anyone in customer service. I was informed that email is the only way to contact them. I finally received a voice message stating that they stand behind their policies and that I will not be receiving any refunds or credits towards another cruise. They consistently fail to take responsibility for their agents providing misleading and incorrect information. This seems to be a recurring issue with Princes Cruises, leaving customers to bear the consequences. On numerous occasions, I was promised certain onboard credits which I never received. I was also sold on an upgraded "premier" package that did not include everything as described. I requested that they listen to the recorded phone calls to hear what was promised. I was told on board that this is a consistent issue and that the onboard crew always has to deliver bad news. It is frustrating to receive different responses from different people during booking. I just booked a 2nd cruise hoping that the above would be resolved. I naively assumed they would do the right thing and bear some responsibility for the statements made via phone. When I booked the 2nd cruise, I asked for a room for 4 people and call back the next day to provide the name of the 4th passenger. Their website showed cabin M522 held 4 people. When I called to add the 4th passenger I was told by one person that it was too late to add a passenger name since it was within 60 days of sailing (just booked the day prior). I called again, and told that the cabin didn't allow 4 people because of fire restrictions. I asked to be switched to another cabin, and told they couldn't accommodate my request. After several phone calls to clear this up, I was transferred to a cabin to accommodate 4 people. I just don't understand how a large corporation could make this many errors and not stand behind what they say or do. Unethical businessBusiness response
05/22/2024
A representative from our ***************************** has been in contact with *******************. We kindly ask that ******************* return the call for further assistance.Customer response
05/22/2024
Complaint: 21730944
I am rejecting this response because they left a voice message stating incorrect information (which proves what Ive been experiencing all along). I have tried three times to return the call and no one will respond.
Sincerely,
*******************************Business response
06/06/2024
This matter was resolved via telephone on May 29, 2024.Initial Complaint
05/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went on a cruise from 04/04/24-04/20/24 I came down deathly sick to where I had trouble breathing. I noticed signs of water damage. On the valance on the drapes, the floor and carpet. I asked for another room they said they had no other ones available. I went to their doctor 3 times adding up to $1296.87. I was unable to get off the ship in ******** because of my trouble breathing. Another complaint I had is we got the balcony and half the time we couldnt use it because they were washing it down, varnishing it, priming it and then painting it. I tried to get some kind of compensation for this and all they offered me was $500 off a future cruise for me only. Nothing for my friend. I spent way too much on this cruise over $28,000. I know I got out of hand. But to get as sick as I did and not being able to use the balcony half the time I dont feel Im being a little compensated for this trip. Please help me make this right. I would like them to make this right by at least giving us a 7 day cruise with balcony. Compensated. Thank you.Business response
05/23/2024
Based on the nature of the incidents described in ******************** correspondence, this has been forwarded to our *************************** for review and response. A representative from Passenger Claims will contact **************** directly to resolve.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Booking for ******************************** #7RHNGL and *********************** #7RHNGP (platinum members).Purchased on 5/12/24. Not informed of any cancelation fees due to casino offer booking. Called on 5/14 to ask if the they can match Carnival Cruise offer. They said they couldn't.Called on 5/15 asked the rep if there would be a cancelation fee for each booking. The rep said that 100 percent of the amount would be refunded and no fees would apply as long as I cancel before 12/16/24. I asked him twice to make sure and he said there is no fee due to planning to book with Carnival. Again he said there would be no fee and I would get 100 percent back. We went ahead and book with Carnival.5/17/24 Called Princess to cancel. The first rep said there will be a 200$ cancellation fee. We explained that we were told there wouldn't be a fee as we had called on 5/15 to clarify. There was notes about it according to the rep.She transferred us to her supervisor. Her supervisor said "At a closer look, your fee is 400$.I explained to her that her team told me on 5/15 that there would be no fees and I would get 100 percent of my money back. She then put me on hold and said she contacted the casino host and went back to tell me that there would be a 200$ fee instead. Once again I explained to her that her team member told me that there would be no fees! Therefore, I booked with another cruise line. I should not be obligated to pay the fee as they are the one that told me I don't have too. Now if I cancel Carnival, I will end up paying their fee. If they had NOT told us that it was completely refundable, then I would of never booked with Carnival. She escalated to another department. No results yet.The issue is that they are the one that told us that there is no fee and a full refund for both bookings ******************************** #7RHNGL and *********************** #7RHNGP. And now they are saying there is a fee for both of us if we cancel when we booked another cruise line due to their misleading information.Business response
05/21/2024
A representative from our ************************** will be contacting ************************** directly to further assist.Customer response
05/28/2024
Complaint: 21728256
I am rejecting this response because: I have not been contacted according to the previous response that they would contact me. No Princess Rep has contacted me or my spouse.
Sincerely,
********************************Business response
05/31/2024
We apologize for the delay in the response. We have re-escalated this matter to our ************************** for review and response.Customer response
06/11/2024
Better Business Bureau:While they did not contact me like Princess had said they would do in previous responses, Princess did end up sending a cancellation email of the cruise with full refunds. I am satisfied with their refunds, but the customer service is terrible as I had to fight so hard to go through this process. This incident made me and my spouse consider the value of cruising with Princess as we have referred multiple friends and family to princess. Groups of friends have gone with Princess and now I regret my referrals as I worry they will experience the same service.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 08/03/2023 we cancelled a 2 persons excursion from our 7 day Alaskan Princess Cruise ship due To my knee problems and was approved by a **************** See Cancellation Confirmation attachment ) so I got a refund of $ ****** on 09/11/2023 on my Discover Card but on my January 2024 Discover card statement ... I see a $ ****** charge again which really puzzled me so I called Princess and asked for an explanation ...After many phone calls and emails between me and Princess who promised me it will be resolved after an investigation so I waited from March 27 onward and until now ( May 2024 ) ... There still is no resolution or even a rely email or phone call following up on This issue so I am writing now so everyone would know how bad its customer service is while claiming it is world class .... etcCustomer response
05/16/2024
On 08/03/2023 we cancelled a 2 persons excursion from our 7 day Alaskan Princess Cruise ship due To my knee problems and was approved by a **************** See Cancellation Confirmation attachment ) so I got a refund of $ ****** on 09/11/2023 on my Discover Card but on my January 2024 Discover card statement ... I see a $ ****** charge again which really puzzled me so I called Princess and asked for an explanation ... After many phone calls and emails between me and Princess who promised me it will be resolved after an investigation so I waited from March 27 onward and until now ( May 2024 ) ... There still is no resolution or even a rely email or phone call following up on This issue so I am writing now so everyone would know how bad its customer service is while claiming it is world class .... etc
PS : This is being sent for correction of company name being PRINCESS CRUISE and *********************************** Cruise ....... Thank you BBB
Business response
05/22/2024
A representative from our ***************************** has been assisting Mr. ********** We kindly ask that he continue to work with this representative.Initial Complaint
05/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My cruise was between the dates of 4/29/24 and 5/8/24. The cruise originated in ********* and traveled to ******. The cruise ship is the Grand Princess. My cabin stateroom was C638 and my last name is ******.Here is how the cruise was ruined by Princess policies on this ship ONLY.The room was in a terrible state of disrepair. The toilet clogged each day. Most days it repaired itself, on three occasions I had to stand on line and report the clog to guest services, using public restrooms on the ship until they had time to resolve the problem. As you can imagine, the faulty toilet retained a perpetual stench that made each opening of the lid disgusting.On another day, a note was received to my room requiring us to exit the room for a 6 hour period so that necessary balcony repairs could be effected. The start time was 8am. For a vactioning couple seeking rest, this seemed ridiculous. However, the balcony rust was so bad, I did not attempt to stop this work.In addition, the housekeeper insisted on waking us up each and every day. Every cruise provider and customer (except *********************** is aware of the beauty of the stateroom attendant being almost invisible. One day she knocked in the early morning hours, then knocked again when we did not answer. When I complained at the guest services desk, the response was, in her defense, "she is trying to finish her work so she can take her break, youre going to have to work this out with her yourself."The food provided throughout the day was so bad and such a small selection, we waited each day for dinner, which was excellent. The days of eating enjoyable food throughout the day on a cruise are over, at least as far as Princess is concerned, apparently.This was not a bargain cruise, although it seemed so. I intend to post this warning for the benefit of those thinking about wasting their money on this experience. Buyer beware,Business response
05/21/2024
May 21, 2024
Better Business Bureau
RE: Grand Princess -A413 - April 30, 2024
Booking 6L6RGW **** and *********************
To Whom It May ********************* you for contacting our office regarding **************** and his above noted booking, which is the subject of your complaint # ********.
We were concerned to note that Mr. and ***************** have returned home less than satisfied with several aspects of your time aboard Grand Princess. We appreciate the time they have taken to share their concerns, including their comments for the overall dining experience, their stateroom *******, and their stateroom plumbing.
In recognition of Mr. and ***************** disappointment we would like to extend future cruise credits as a gesture of goodwill. A future cruise credit valued at US $200 per person has been attached to their Captains Circle numbers.
We appreciate the opportunity to address this matter. Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Princess Cruises, Onboard ExperienceCustomer response
05/22/2024
Complaint: 21701563
I am rejecting this response because the trip was ruined by the sub-standanrd service. I feel it is a poor solution to offer such a small compensation, It feels like your focus is to leverage my bad experience into more money for your company. The compensation offered is too small.
Sincerely,
*********************Customer response
05/24/2024
I have received the offer from Princess Cruises of $200 for myself and my wife to apologize for the substandard service received during our most recent cruise.
Being that the trip itself cost us well over $3000, we do not accept Princess' Cruises attempt to lose this issue for that amount.
The amount of $200 each is not enough of a compensation.
However we are aware of the effort on Princess' part to give an appearance of compensation by making it necessary to use their service again to receive the $200 and we find that attempt very distasteful.
Increase the credit amount significantly, please.
Hopefully this is clear enough.
Business response
05/30/2024
May 30, 2024
Better Business Bureau
RE: Grand Princess -A413 - April 30, 2024
Booking 6L6RGW **** and *********************
To Whom It May ********************* you for contacting our office regarding **************** and his above noted booking, which is the subject of your complaint # ********.
We regret **************** remains dissatisfied and for any additional upset caused by our response. After a careful reevaluation of his file, we believe that our initial response properly addresses his situation. At this time, we respectfully deny his request for further compensation.
We appreciate the opportunity to address this matter. Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Princess Cruises, Onboard ExperienceCustomer response
05/31/2024
Complaint: 21701563
I am rejecting this response because I feel the company does not offer an acceptable solution to the fraudulent offers and lack of service received during my trip.I would rather pursue my options in social media, the state attorney general, and the federal maritime commission.
Sincerely,
*********************Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am requesting a full refund due to Princess negligence on information after 3 telephone calls made to clarify passport information.Business response
05/09/2024
May 9, 2024
Better Business Bureau
RE: Sapphire Princess - H409 - May 7, 2024
Booking 7J5X5V ***********************
To Whom It May ********************* you for contacting our office regarding ************* and her above noted booking, which is the subject of your complaint # ********. I appreciate the opportunity to respond.
I was sorry to learn of the circumstances that caused the cancellation of *************** planned cruise vacation. Please be advised, it is the responsibility of each guest to prepare the necessary travel documents appropriate to his or her itinerary. We hope you will understand that **** requirements are not part of the policy and procedures of Princess Cruises, but rather stipulations determined by the governments of the countries and ports we visit, as outlined in our Passage Contract.
All guests would need a passport to embark or disembark in a foreign country.
Princess Cruises will not be issuing any compensation. We kindly suggest that ************* file a claim with AON Affinity, the independent administrator of Princess Vacation Protection.
Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Onboard Experience Lead AgentCustomer response
05/09/2024
Complaint: 21684295
I am rejecting this response because:
After 2-3 attempts to gain clarity about the passports. I was provided incorrect information by CSR's. There calls are recorded .
Sincerely,
***********************Business response
05/10/2024
May 10, 2024
Better Business Bureau
RE: Sapphire Princess - H409 - May 7, 2024
Booking 7J5X5V ***********************
To Whom It May ********************* you for contacting our office regarding ************* and her above noted booking, which is the subject of your complaint # ********.
As stated in our previous response, it is the responsibility of each guest to prepare the necessary travel documents appropriate to his or her itinerary. ************* must file a claim with AON Affinity, the independent administrator of Princess Vacation Protection, if she wishes to receive any compensation.
Further correspondence will not generate a change in resolution.
Until we may be of further service, we send our kind regards.
Sincerely,
***************************
Onboard Experience Lead AgentInitial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello,The attached email chain explains everything This all started when I booked a cruise on 04-08-2024.I was charged incorrectly for the flight, about $400 more (each for me and my wife)I have been trying to get some resolution with the company and have talked to several people but each one of them has promised to do something but I have yet to have a phone conversation with anyone to fix the issue.I am looking for them to make this right by compensating me for the flight that was supposed to be given and what was finally given. All this is in the email.I have tried calling and emailing Princess and to date have had no success Use Booking #6T6DWK as the reference If you need anything else please let me know Thank-you!*************************Business response
05/09/2024
A representative from ****** Services will be contacting ****************** directly in attempt to resolve this matter.Customer response
05/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
674 total complaints in the last 3 years.
221 complaints closed in the last 12 months.