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Business Profile

Motorcycle Supplies

Trac Dynamics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 26th of November 2021 I purchased 1x Billet Series FXR "struxure" Swingarms Order Number #**** and the total amount of $1229.75 USD was taken from my account. After trying to contact the company on multiple occasions to see when my order would arrive I have heard nothing back. It has now been over 6 months and I have not received my order, I want my money back now! This is absolutely disgusting the lack of customer service skills of this company and the horrible reviews left by multiple people.

  • Initial Complaint

    Date:05/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After verifying this company said it could make the part I was wanting they said they could and it would be done by the end of February then a the end of the month they said the end of March then again by May 4th. I no longer want the part or anything to do with this company. I want my money back and have been very beyond patient with them. I no longer want them to have any money from me. Please help me get this fixed.Thank You,Sincerely,***************** Order # ****

    Customer Answer

    Date: 05/30/2022

    ***Document Attached***
    As of today May 30 2022 they have not responded or returned the money.
    Here are a couple screen shots of our conversations.
    See Attachment/File: Screenshot_20220504-163345_Messenger

    Customer Answer

    Date: 05/30/2022

    ***Document Attached***

    See Attachment/File: Screenshot_20220530-082258_Chrome.jpg

Trac Dynamics, Inc. is NOT a BBB Accredited Business.

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