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Business Profile

Womens Clothing

Sanctuarie Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order number ***** with Sanctuarie on 09/20/2023, and I noted a needed by date of 10/6/2023 on the order. When I did not receive my order on 10/6/2023, I called their customer service number and spoke to a lady named *****. She apologized, and promised that my order would be delivered by 10/10/23 at the latest. She also promised to email tracking information.I never received the promised email, so I called back on 10/9/2023 and spoke to ***** again. She stated that I would receive the order by noon on 10/11/23. She also promised to credit 20% of the price of the order back to my credit card and email the tracking info. I still have not received any communication from Sanctuarie, and I still have not received my order. The items that I needed were for a trip, and I relayed this to ***** on both phone calls.I have been calling the company today (10/11/23) but I am not getting an answer at either their local number or at their toll free number. I have emailed them requesting a refund since the order will not arrive in time, but I have not received a response.

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order:98784 (98784)Date:6/25/2023 I placed this order and it took a long time to receive it, Longer than normal. I finally received it and both of the items were horrible and defective.I contacted the company and was badly mistreated and called names and was told I had a crappy phone and got hung up on 3 times when calling back 6 different times they would not answer the phone and sent it to voicemail.I called back several hours later and got a different person then told her the issue with the order and the treatment she said she would call me back in an hour a few more hours went by and I called back got her again she give me the email address of ***** to send pictures to and I sent them ***** called me later that day 7/21/2023 she told me to keep or throw away the defective items she didnt want them back and she said she would remake the items and send them out Monday I would have them Friday 7/28 I never received the order or any communication I sent two emails to her informing her I never received the order and asked for a full refund including my shipping I still have not received any communication back at all I want my refund $85.39 ASAP

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an *********** dress on Monday, August, 15, 2022. Dress was never received. The dress was on clearance and cost 22.00. It is not the matter of just losing the money but it is also the fact that it was an *********** dress and being ******** I do not get out of the house so I was really disappointed that my money was taken and that I didnt receive a product. I tried to e-mail the company 5 times and call several times and was ignored. I would love a rectification on this.

    Business Response

    Date: 11/16/2022

    Consumer Response /* (2000, 9, 2022/11/11) */ Hi owner did get back with me and it was a misunderstanding and they are replacing the dress. I will remove the complain in a couple days when it allows me.

  • Initial Complaint

    Date:06/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I ordered bathing suits in February. I called and s/w someone because we needed them by a certain date, and when I finally got ahold of someone, she sent them right away. When we got the suits, they were poorly made, barely together, and enormous! So I sent them back, asking for a smaller size for both suits. Well, that was 3 months ago, and I have heard nothing from the woman who runs this site, about my exchanged suits, or my money back. Now, I want a full refund for the items, because this is a huge inconvenience on myself and my wife. I was looking forward to the suit being the same quality as I have had in the past from the same person. The suits are poorly made with very little effort at this time, and she has no voicemail either, nor will she work with you on any issues.

Sanctuarie Designs is NOT a BBB Accredited Business.

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