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Find a Location

Infinity Tile Co. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforInfinity Tile Co.

    Granite Installation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers tile, floor, marble and granite  custom design and Installation. 

    Business Details

    Location of This Business
    Vallejo, CA 94591-7271
    BBB File Opened:
    12/2/2004
    Years in Business:
    20
    Business Started:
    7/19/2004
    Business Started Locally:
    7/19/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 842940 for this business, issued by Contractors State License Board. The expiration date of this license is 7/31/2024.

    These agencies may include:

    Contractors State License Board

    9821 Business Park Dr

    Sacramento CA 95827

    (800) 321-2752

    http://www.cslb.ca.gov

    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Business Management
    • Mr. Willy Carrasco, Owner
    Contact Information

    Principal

    • Mr. Willy Carrasco, Owner

    Customer Contact

    • Mr. Willy Carrasco, Owner
    Additional Contact Information

    Fax Numbers

    • (707) 642-2627
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I hired Infinity Tile Co (Lic: ******) to renovate my kitchen. *****************************, the contractor, asked for $1300 upfront, and I paid him on April 2, 2023, though the project wasn't starting anytime soon. We agreed that I'd get all the materials, and he'd do the work. He promised to send me the signed agreement, but he never did.The cabinets arrived on June 19th. I told ****************** on June 20th, and he said he could start on June 26th, and I agreed. On June 22nd, planning to get renovation permits, I found his license was suspended on the **** website. Texts between us from June 20th to 22nd confirm this. He acknowledged the suspension but didn't explain. Feeling uneasy about starting the project with a suspended license, I texted him on June 22nd, asking him to update me when the license issue was resolved. I wanted to start the project only when the license issue was sorted out.I also told him I was getting permits, but ***************** discouraged it. He insisted permits were unnecessary, and if I wanted permits, he'd charge much more than the original quote. Because of legal and safety concerns, I requested a cancellation and the return of my $1300. I thought I should have the choice to accept or reject the higher quote. After all, he was not going to honor the original agreement, but wanted a new one if I got permits. He never produced a new quote, and refused to refund the deposit.In the end, I hired another contractor who got permits and finished the renovation. During the work, I learned from the new contractor that I needed to upgrade the electrical panel to meet current codes. I'm unsure if ****************** knew and didn't tell me.

    Customer Reviews

    0 Customer Reviews

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