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ComplaintsforHarrah’s Resort Southern California
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On April 4th through April 6th I stayed at ******** Rincon Hotel I checked out on the 6th and turned in my keys also my friend ***** was staying with me after midnight my friend ******* truck was stolen out of ******** Rincon parking lot ******** move my friend ***** to another room until they could resolve the stolen vehicle issue when they couldn't resolve the issue apparently ***** left a bag in the room but never stayed there because of that ******** tried to charge my other friend ************************* who lives in **** and was not in the state of California in April who stayed with me in December at ******** a room charge because his credit card was on file I explained to ******** billing management that I fulfilled my obligation and turned in my keys and that their issue is with ***** not me I even call Caesars Entertainment corporate headquarters in ********* I spoke to a supervisor named ***** who said she would look into the problem and yesterday I received an email saying that they were going to report to the credit bureau if I don't pay $239 by Thursday May 26th that I stayed at the hotel without paying for the room and ruin my credit as I stated before I fulfilled my obligation and turned in the keys when I was supposed to I should be not charged anything also just because they have a credit card on file it is unfair business practice to try and charge somebody's credit card who did not stay at their hotel and was not even in the state at the time and ******** makes it so difficult to contact somebody about complaints so while you are trying to dispute what ******** is is doing they are already reporting you to *************** and trying to ruin your credit also it's not like the hotel was booked solid and they needed that room they did not and I am a diamond member at the casino I received two comp rooms every month they could have just comped me that room if it was that much of a problem instead of trying to ruin my credit please let people knowBusiness response
06/01/2022
Please See Attached for the response.
Thank you, *********************
Initial Complaint
03/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was recently a guest at the ************** Rincon told me that my room deposit of 150 dollars would be refunded with in 5 to 7 days. As of now it much surpassed the 5 to 7 days its been 13 days and still no return of my deposit funds. I was there only for 1 night and I left the room in proper order I followed all rules and checked out on time. They told me it be receiving my deposit back and have failed to do so. I want my 150 dollars back from my room deposit and I think it's unfair of them to. Mislead there customers and burn them for there deposit monies.Business response
03/17/2022
****:
I reached out to our Resort Team and they advised me that your funds were returned on 3/3/2022 for the amount of $110.01 from the deposit of $150, a fee was processed for $39.99 for a movie purchase.
We had tried calling you a total of 3 times and your voicemail is not set up. If you still do not see the returned deposit, you will need to contact your bank for further assistance.
Thank you,
*********************
Guest Experience Supervisor
*********************************
Customer response
03/17/2022
I should of not been charged for the movie scince my husband paid for it prior to check out.i should not be charged twice furthermore I never recieved the ****** in question and I have the bank statements to prove it. I have the enttire history paper trail and I have proof of my husband paying for the movie in room as well. Your still charging mee twice and ive still never revieved the payment as promisedBusiness response
03/18/2022
****:
There was only 1 card on file for the duration of your stay, a **** ending in ****. There is only a single charge for a movie package in the amount of $39.99.
Here is the breakdown:
$150 authorized at check in.
$39.99 settled at checkout.
$110.01 (remaining authorization) was released on 3/3.
If your issuing bank has not processed the release of authorization, we need you to provide the name of the bank.
Additionally, our Hotel Director and team have emailed you the final folio from the stay via Expedia. If you did not receive it, please confirm email address and I can verify the date of receipt sent.
Thank you, t.
*********************
Guest Experience Supervisor
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Customer Complaints Summary
16 total complaints in the last 3 years.
3 complaints closed in the last 12 months.