Reviews

Review Details

• Review fromADAM H

  Date: 01/27/2025

  1 star
  I had an extremely disappointing experience at Harrahs Resort Southern California during my first visit on January *****, 2025. After attending the ****** ****** show and enjoying some card games, I took a break and placed my chips in my bag, intending to return to the same table. On my way back, I stopped at another table to play.While playing, a staff member approached me and demanded I empty my bag, stating it was because I had chips in it. I was shocked by the accusation and refused, as I had done nothing wrong. I explained why I had the chips, but the staff member persisted. I asked to speak to a manager, but the female manager who arrived refused to give her name and was rude and aggressive throughout the interaction.Feeling humiliated and targeted, I cashed out and left. What should have been an enjoyable evening was ruined by unprofessional and confrontational behavior. As a first-time guest, I was unaware of any specific policies about chip handling, and this situation could have been resolved with a simple, polite explanation.This encounter left me feeling singled out and unwelcome, and I cant help but believe that bias played a role in how I was treated. Harrahs Resort needs to address these issues by improving staff training on customer service and bias to ensure all guests feel respected and ********* deeply disappointed in how this matter was handled and hope the resort takes steps to prevent such incidents in the future.Sincerely,**** *.

• Review fromJohn K.

  Date: 11/15/2024

  1 star

  John K.

  Date: 11/15/2024

  Terrible experience. I left a small plastic shopping bag with contact lenses and toothbrush on the sink while I used a stall to empty my ileostomy bag. Five minutes later (maybe less) I came out to find the bag had been taken. There were no other customers in the restroom and, frankly, no one would want a plastic shopping bag with toothbrush and contact lenses in it anyway. I immediately looked at the trash receptacles, then went out on the floor and asked every employee I saw if they knew who was in charge of the restrooms. No one knew, so they directed me to security. I asked the security officer, who acted as though it was beneath him to talk to me. He said he didn't know who was in charge of the bathrooms, would not look it up, the hotel is not responsible for my lost items, and I was free to dig in the trash if I wanted to. Now I am very near-sighted and can't drive without lenses but happened to be lucky enough to have a pair of eyeglasses in my car at the time. Otherwise, I would have been stuck. This necessitated an emergency run to ****** to buy contact lenses. Another employee, who actually was polite, did help me to file a missing item report, but that was too little, too late---the lenses were gone and I was refused help when the incident occurred by an arrogant employee who told me I was free to go through the trash. If ************** treats their customers this way, why would you go there when you could visit another casino instead?

  Harrah’s Resort Southern California

  Date: 11/19/2024

  Mr. *******:

  Thank you for taking the time to share your feedback regarding your experience at ************** Resort Southern California. You indicated that you were unsatisfied with the interaction you had with our Team Member and the lack of guest experience. We always aspire to provide family-style service and create memorable moments for all our guests and are very sorry you were unhappy with your experience. We will be sure to share your feedback with our leadership team. Again, I apologize for the having a poor experience on our property.  

  For your next visit, I am sending you a Service Recovery for $70 that can be used in our casino (except KJ's Restaurant). It has a 90-day expiration from the date given, 11/19/2024.  

  
  Please notify me with your reservation #, date of stay, Caesars Rewards # and 48 hours advance notice to enter your Service Recovery to your reservation. 

  Thank you. 

  John K.

  Date: 11/27/2024

  Reservation #: NA. I did not have a reservation. ******** Rewards#: NA. I don't have one as far as I know. I am giving you 48 hour notice today. I live in the area, so I don't need to stay at your hotel and I drop by occasionally.

• Review fromJohn P

  Date: 07/23/2024

  1 star
  Zero star if I could. Visited on 7/17 -7/19/2024. I requested an upgrade online to a room with a balcony for Cigar smoking. I was confirmed. My upgrade was $469 extra. When I checked in, I was given a room with no balcony and just a smoking room. I was told they were out of those rooms but I could get a room with a balcony for extra charge but it would not be smoking. I declined to accept the room and told them to forget the upgrade just give me the original room I booked. Please note I am a Caesars rewards member and I have their credit card. ******** was very fast in charging my upgrade rate on my card but they could not give me the room I requested. I spent over 30 minutes dealing with this at check in. The next day, I went to the pool area because my daughter and grandson traveled with me. I reserved a cabana for $380 and it was 12:30 PM. While I was doing the reservation online using my phone because the employees at the pool desk cannot check you in without a reservation and they do not take walk-ins. An 90 minutes later we showed up to the cabana. I young lady was using the cabana and there was a family next to the us using all our area for shade. 30 minutes later, a pool employee harassed my wife asking for the receipt of who rented the cabana and embarrassed her in front of other guests. All of us had a white wrist band with "CABANA 21" that they provided to us when we checked in. Shortly after a supervisor came to talk to me to justify the harassment. They assumed we were hijacking the cabana because there was someone there before 2:30PM which was the young lady that was there before we arrive. I am EXTREMELY disappointed for how we were treated and the experience my daughter and her son had to live through at ************** because I was the one who brought them here. We live 90 miles away so we ended up just sucking it up. NEVER AGAIN!!!

• Review fromAmber M

  Date: 06/04/2024

  1 star
  NO welcome bonus.After having to play through to tier 5, with my own money, I was able to spin a wheel for being a new rewards member. I was awarded a $10 dinning voucher.But none of the dinning rooms seemed to be able to redeem for anything, like the voucher wasnt in there training handbook.June 4th 2024 8:00am-10:30am

• Review fromLisa K

  Date: 06/04/2024

  1 star
  I was blow drying my hair for about 2 minutes and this thing started melting on my scalp and my face black plastic pulled out of my hair blisters in my scalp they replace the blow dryer but didn't do anything to help me out manager hasn't even called me or done anything to help me whatsoever

• Review fromKristoffer G

  Date: 12/11/2023

  1 star
  A machine ATE my $20!!!At first I sat dowm om the machine, and noticed the pad for the machine WAS NOTeven lit up.So then I thought just maybe I need to put in some money.I ended up inputting $20THE MACHINE GLADLY TOOK THE MONEY THAT I NEVER EVEN GOT TO PLAY!!!!!

• Review fromNguyet H

  Date: 12/01/2023

  1 star

  Nguyet H

  Date: 12/01/2023

  How these people run their business is very rigged. They use false advertising to lure people in, but when you spent enough for offers and promotions, they can then take away your offers and promotions without any refund at any moment, without giving valid reasons or proof. This place is very dirty, the service here was so bad. Their security guards are very rude, their dealers are very money hungry, and their management team are jerks. I now go to Pala and *******. Don't come here. Go to Pala and *******. They have better services. ******* has a very good buffet.

  Harrah’s Resort Southern California

  Date: 12/02/2023

  Please share the specific incident with dates, times and Team Members involved and I can look into the matter.  At this time, I do not have sufficient information to look into your complaint.  

• Review fromHuong N

  Date: 11/15/2023

  1 star
  Does the casino industry only hire rude people? It is a very expensive hobby to be here. But the customer service here is so cheap! ******* or ********* provide a much better service than these people. They hang up on customers whenever they want. Stealing from the luggage, made up charges. Threatening customers to not provide services, any insane things you can think of, it happened at their hotel. ***********************, the hotel manager, procrastinated on taking action when those incidents happened. But he was very quick at violating customer's privileges when the customer scolded the rude hotel representative. Such poor and biased management, poor service, for an industry that is so expensive for customers and consumers. It doesn't justify the cost. *** recently mishandled a situation of a friend of mine. After BBB reviews and reports, and if the situation doesn't get resolved appropriately. We will escalate it to consumer affairs. Restore her privileges and apologize.

• Review fromThi H

  Date: 11/07/2023

  1 star

  Thi H

  Date: 11/07/2023

  The compilation of bad service for years at their hotel and the improper handling of the hotel manager recently, got me here. This place could use a lot of improvement. The majority of their employees are very judgemental and discriminated towards regular members. In their narrow mind, they look at regular members as people with addiction who don't know any better, that comp stay are free and they are the ones who granted it.Contacting their chamber of hierarchy is difficult, they avoid providing the point of contact. Although there are some great individuals working in this place. But those with decency are outnumbered by the bad ones. Falsified charges, stealing, rude workers, bad service, etc. Too many to name it all.The majority of their front desk hotel workers act as if they are supermodels who come to work with arrogance and attitudes. They work based on the spontaneously of their moods, hang up calls whenever they want. The majority of their hotel ambassadors are the same. Keep them happy or they will get rude. These service workers are out of place. But if you put them in their place, they retaliate.During many of my stay here, there were months when I unexpectedly got checked out, multiple times during a trip, on multiple trips. My luggage got broken into and items got stolen from it. After several times, and the hotel manager didn't do anything about it, I had to buy a lock.I recently called about my deposit that took place on 10/8, on which I have not got any of it back. A rude girl by the name of ***********************, refused to transfer the call, she rudely hung up on me 3 times. I scolded her. Of all the above that he ignored, the hotel manager left things unfinished and escalated the situation drastically against what should have been done. Violated my privileges. Who would spend tons of money without getting comp back in return? These people are ridiculous. Get the situation fixed, or I will escalate to consumer affairs.

  Harrah’s Resort Southern California

  Date: 11/08/2023

  Hello: 

  I would like to look into this matter.  Can you please elaborate a little more with date of incident.  When did you stay with us?  If so, can you tell me the name that was under the reservation?  Who was the manager you spoke with as to the theft?  Also, did you file a report with our security department?  

  Please send me a summary of dates, times and names and I will be happy to look into this matter.  

   

  Have a great day.  

• Review fromNoemi S

  Date: 05/25/2023

  1 star
  ****** from the front desk is rude disrespectful.Im in shocked they cant review the calls to the front desk im sure she wouldn't be working there if they heard all the disrespect that comes out of her mouth ssshessh..