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Business Profile

General Merchandise

BuilderDepot Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on builderdepot.com on July 15, received an order confirmation via email, and my card was charged for the full amount two days later. However, the order was never delivered, and I received no communication regarding shipping or any updates. Despite multiple attempts to reach out via email and voicemail, I was met with complete silence.

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an umbrella stand through Walmart.com, which apparently was being sold by a third party Builderdepot.com. When it arrived it was damaged and not as described. I reached out to let the seller know that the packaging was compromised and most likely the item was damaged and asked what I should do. They stated to open the package and if it was damaged they would send a new item or a refund. When I opened the item it was damaged and when I put a magnet on it I confirmed it was Cast Iron and NOT Cast Aluminum as described online. I reached out to Builderdepot who asked for pictures, which I sent. They then stated that they were reaching out to *** to get a refund, I was told the refund was approved. After about a week I had not received my refund and reached out again to be told I would receive it in 1 - 2 business days, then they ghosted me and completely stopped responding to emails. They got paid twice for a defective item, once from me and once from ***, and still have not sent me a refund. This is unacceptable and this company needs to fire their "customer service" rep ******

    Business Response

    Date: 09/09/2022

    We do sincerely apologize for the delay in the refund.  It has been issued now and should have been done a long time ago.  This did slip through the cracks and we will endeavor to ensure this doesn't happen to future customers going forward.

     

  • Initial Complaint

    Date:06/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23, 2022 I placed an order on Shopmyexchange.com via marketplace with a vendor called Builderdepot.com for a ************* Washer 3100PSI for $599.54. Item was received April 27.On May 1, 2022, the ************* Washer was assembled as per the instructions. Several attempts to start as per instructions it would not start. After that the pull cord started to fray. The item was dismantled and returned to the box with all gas and oil drained from it.May 2, 2022 I went Builderdepot.com to request an ***. The info completed and sent on their website. After not hearing back on the *** request, I located their website and tried various customer service phone number ext. leaving the same message at each one: *****************, 104, 107, 108. To this day I have never received a call back from them. May 20, 2022 I received an email with an *** number and instructions to return item to *******************, **************************************** with *** # ****** (*****). May 23, 2022, item was packaged & shipped via *** to address stated in Builderdepot *** email and *** #1Z06F8F34211979134 was sent to them as per their request. May 25, 2022 item was received at Blize Mize by a Beranto on the Dock. June 2 after numerous calls and msg left at various extensions at Builderdepot.com, I received an email from *********************** indicating my return was still being processed and a little more time is needed. This is because normally the mfc must deal with defective products and issue the refund, but in this case we will do that and this translates into a few more days than it would normally take. I believe it will all be wrapped ** in the coming week. I will keep you posted. Thank you for your patience and understanding. As of this date June 23, 2022 after numerous more calls to Builderdepot customer service leaving messages, as well as, additional emails regarding my refund status all my attempts have not yielded any return or credit to my card.

    Business Response

    Date: 06/28/2022

    There was definitely some confusion and miscommunication on this return for this customer. This particular item is supposed to be returned directly to the manufacturer if there is any sort of issue with it.  This was not noted at the time and we had the customer send the item back to our returns warehouse.   This has lead to number of issues getting it back to the right place so it can be evaluated and deemed a valid return (ie: the customer didn't damage it etc....).  This certainly took far longer than it should have and we are reviewing how we can avoid a similar situation in the future.

    The customer has now been fully refunded (a few days ago) and we apologize for the inconvenience caused.

     

     

BuilderDepot Inc is NOT a BBB Accredited Business.

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