Solar Installation
LA Solar Group, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for LA Solar Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromMichael H
Date: 03/05/2025
1 starI have been trying to get LA Solar Group to fix the solar panels and my roof tiles for over a year. The manufacturer stepped up after I had to contact them and sent 6 replacement panels (verified by LA Solar). When they arrived, LA Solar stated they were not compatible and so took the new panels and replaced with old second hand panels. They installed these panels. The next day it rained and the system went off with errors. Fast forward many months and still not working. LA Solar sends someone out once a month, they get onto my roof and leave and still same issue. I then spend weeks trying to contact them and eventually the same story plays out. I have told them the issue is when they installed something happened that when there is rain or moisture it gets into the system and the system goes out for weeks. LA Solar needs to:i. Give back the new panels or compensate me for taking new panels and replacing with second hand ones.ii. Fix the installation so the system works.iii. Fix the broken tiles on my roof. I had to bring in a roofer who took pictures and all the tiles around the panels are cracked from them walking on the roof. I tell them each time to be careful and ensure they don't break tiles but my roofer says there will be leaks if they not fixed soon.Warning to all, LA Solar Group is not capable of customer service or repairs/maintenance.Review fromOfelia S
Date: 02/19/2025
1 starthis company does not help. they transfer you to many representatives before hanging up on you. My electrical bills come super high and they do not help or assist. I have been paying about $3000 a month PG&E because the charges come up to about $17,000 a year with the solar panels that is besides the regular monthly payments to LA Solar Group which are over $450 a month I was paying less before the panels were installed and if you call for help they ignore you and do not return your calls. They do not monitor the panels and do not communicate with their customers and if you call no one knows what is going on and no one can help you they just keep transferring you until they hang up on you or send you to a voicemail.Review fromPaul M
Date: 10/14/2024
5 starsWe moved to a home where the solar had already been purchased. Because we were not the ones there when it was set up we needed help understanding how our system works and how we can monitor it. LA Solar helped us coordinate the handoff from the previous owner to us and set up multiple calls to learn more over the phone, plus they came in person very quickly to replace one part of the device. The technician who came out was on time, friendly and courteous (he took off his shoes before coming in which we appreciated), and explained everything he was doing in an easy to follow manner. The account manager, *******, was very friendly for our phone calls and readily available. I can't speak to the original installation, but our experience was better than we expected.Review fromPhil C
Date: 10/07/2024
5 starsLA Solar installed my system in 2019 and it has been working fantastically well. My system supplies power to a family of three while also charging an EV. I also got a Tesla Powerwall which has helped us be less reliant on the grid while having backup power options should the grid goes down. The staff at LA Solar have been responsive and helpful in the five years that I have had our system in operation. Many thanks, LA Solar.Review fromIren H
Date: 09/11/2024
5 starsExcellent customer service, polite and knowledgeable, will refer theirs company to my friend as well. Thank you.Review fromRo W
Date: 08/22/2024
5 starsRo W
Date: 08/22/2024
Once again working with LA Solar was a pleasure. They give you a price and do not try up sell or add on costs. I will definitely recommend then to all my friends.LA Solar Group, Inc.
Date: 08/23/2024
Hi Ro,Your review is highly appreciated. Thank you so much for your referrals. We hope you're enjoying the rewards it brings. Please let us know if you have any questions or concerns. Best,LA Solar GroupReview fromAndrew D
Date: 08/07/2024
5 starsAndrew D
Date: 08/07/2024
It was great working with LA Solar group. The estimates were spot on. The set up process was simple. I highly recommend this company. The installation was very quick, thanks to plenty of workers on site, and unobtrusive. It was a pleasure working with ******* (setting up portal) and **** (first contact who got things started). If you recommend someone and the choose to install with LA solar, you will get $500 rebate.LA Solar Group, Inc.
Date: 08/09/2024
Hi ******,
We appreciate you taking the time to share your experience with us. Its great to hear that everything went smoothly, from the estimates to the installation. Were glad ******* and **** could help make things easier for you. Its also good to know that our referral program caught your eyethose $500 rebates are a nice bonus!
If you ever need anything down the road, dont hesitate to reach out. Thanks again for choosing LA Solar Group.
Best,
LA Solar GroupReview fromLance O
Date: 08/07/2024
1 starLance O
Date: 08/07/2024
Right now we're not happy campers with our solar project. My wife found them last October as a way to get some relief from ******. We had a few bumps along The road getting the system set up and installed, It is what it is. The reason why the one star review is because of the misrepresentation to us of our solar system project. They asked for our ********************* to calculate our usage and said our usage is around *****kwh per year in the system was supposed to offset 101% of that use. It is not *****, it's ****** kWh, only 62% offset. We're paying $240 a month for the lease, ****'s last two months we've paid an additional 150, 300, and as soon to be 400 plus dollar energy bill to ****** on top of our solar lease. I sat down ran the numbers and found out if we would have just done a level pay plan with ****** our average monthly bill would have been $276 a month or roughly $3,300 for the year is what we paid. Now we're paying $2,880 to LA solar for the year off of a 62% offset and assuming our usage stays the same and additional 16 to 1800 dollars to ******. I've reached out to them on several occasions that their system is grossly underperforming and was improperly calculated from the get-go. They keep deflecting the scenarios and assure me that's not the case, but they're not the ones paying our *********************. I've asked them to either remove the system based off of misrepresentation to us or make it work properly and keep us add or less than what we would have been paying ****** originally. They assured me the battery was supposed to offset our nighttime use, but even running the ** at 79 the battery doesn't get charged and it's done by the start of primetime hours. I've heard the term legal scam from folks before, and right now I can't agree more that that's exactly the case. They're reaping all the tax credits and tax rebates for the system but not offsetting our use but rather just making us pay two companies now instead of one.LA Solar Group, Inc.
Date: 08/09/2024
Hi *****,
Thank you for sharing your detailed feedback. We're sorry to hear that your experience has not met your expectations, and we take your concerns very seriously. Our primary goal is to ensure that our customers are satisfied with their ********************** systems, and we understand how frustrating this situation must be for you.
We are here to assist and will thoroughly look into your case to verify the claims regarding your energy usage and the system's performance. It's important to us that we fully understand what has been done and how we can address any discrepancies.
Please rest assured that we are committed to finding a solution that works for you. We will review your project details and reach out to discuss the next steps. In the meantime, if you have any additional information or concerns, please don't hesitate to contact us.Thank you for your patience and for allowing us the opportunity to make this right.
Best regards,LA Solar Group
Review fromArtur P
Date: 07/23/2024
5 starsI have 2 projects that I trusted with Lasolar Group. This is my first home with my family and we wanted to find the best deal and a reliable company with long-lasting ties to the community. From the initial call, I spoke with a very nice gentleman named *********** then collected what information was needed and scheduled an appointment with ****. ****, was very helpful in explaining fire zones and the different options we had to chose from. He walked us through the process and we signed the same day. I would recommend this company to a friend as well as a family member.Review fromAnna G
Date: 07/22/2024
5 starsGreat customer service and very professional staff. Company sets up your solar system A to Z including city inspections and permits.
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