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Business Profile

Garage Builders

Garage Doors 4 Less

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/3/2024 I placed an order with Garage Doors and Gates 4 Less to custom order and install a brand new garage door from C.H.I. and replace my garage door opener. I paid them $3,500 (50% of total).On 2/1/2024 they arrived to my home to install the garage door. During their installation they damaged the surfaces of my custom ordered garage doors. Once I brought this to their attention they were reluctant to help me initiate a warranty replacement. I had to contact the manufacturer they ordered from directly to arrange the warranty replacement of the damaged panels their installer was responsible for. C.H.I. agreed to process my warranty claim and shipped the replacement panels to their service center in *******, **. Garage Doors and Gates 4 Less picked up my replacement garage door panels on 4/4/2024 and is refusing to schedule a date and time to complete the installation of their damaged panels unless I pay them the remaining balance of $3,945 in full prior. I stated to them I am willing to pay the remaining balance in full on date of completion like our contract was agreed upon and do not feel comfortable paying them in advance due to the way they have handled this process. They refuse to answer any of my phone calls/text or reply to numerous e-mails sent. I have even asked the regional manager of C.H.I. to attempt to contact them to help resolve this issue.

Garage Doors 4 Less is NOT a BBB Accredited Business.

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