Complaints

This profile includes complaints for Digital Room, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Digital Room, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Digital Room, LLC

  8000 Haskell Ave Van Nuys, CA 91406-1321

• 

  48 Hour Print

  6410 Eastland Rd Ste E Brook Park, OH 44142

• 

  PrintPlace.com

  1130 Avenue H E Arlington, TX 76011

• 

  Next Day Flyers

  435 N Midland Ave Saddle Brook, NJ 07663-5527

• 

  Next Day Flyers

  435 N Midland Ave Saddle Brook, NJ 07663-5527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/24 I ordered 3000 booklets from *********. Total was $5592.01, shipping & handling was $477.63, plus additional charge for shipping and handling $142, not quite remember exact amount, because I live in condo. Uprinting charged me additional $142 for shipping and handling,On 12/5/24 when ***** arrived, a man called me. I answered it right away and came out to meet him right away. He said the pallet cant get to my house. I told him that the pallet can place near by side walk. He and I can carry the boxes to my front door, only walk few steps. He refused to do it. I told him that i paid extra money $142 for shipping and handling to Uprinting already. He then called his company and said he will stay here for a while because he needs to carry it to the house. I told him that I will use my wagon to carry it too. So it only took 5 mins to 8 mins to carry it to my front door. I also helped him to carry too, using my wagon. I didnt know he reported to his company in different story. He said it takes long time to carry those boxes to my front door.I called ***** and told them that I already paid shipping and handling and additional shipping and handling charge to Uprinting already. Why do I need to pay you? The $142 extra shipping and handling charge I paid to Uprinting because of where I live. Uprinting already know the area I live that is why I agreed to paid Uprinting extra money for shipping and ************ ***** sent me the bill of $146 for shipping and said my account has been turned over to ***** ******************************* I dont understand why do I have to paid ***** when all my shipping and handling already paid to Uprinting. How can ***** create this kind of bill?

  Business Response

  Date: 03/03/2025

  I will take care of it.  Spoke with ********* and send her an email as well. 

  We will reach out to Fedexp to have this bill reversed to Digital Room 

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Digital Room **** brand Uprinting completed a business card order for me. When I received the order I informed them the print register was off and the product should be refunded. The company completed an investigation with my assistance and concluded they had in fact made an error in the print production. But they refused to refund both the tax and the shipping. Best I can tell, it is not legal to collect tax on an item not purchased. Despite my urgings they refused to refund the full amount of the order.

  Business Response

  Date: 08/28/2024

  Hello,

   

  My name is ***** and I am the customer service manager at **********************.   I  would like to speak with you if possible.  My number is ************

  I do see that there is a chargeback on the order.   

   

  I look forward to hearing from you. 

• Initial Complaint

  Date:07/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously submitted a complaint because they were completely unable to provide a resolution to 1/3 of the order, stickers. They have STILL not arrived. In addition, the step and repeat banner that I purchased was awful quality and drooping through the middle, meaning our photographer charged a significant amount more to edit photos and the backdrop was virtually unusable. This cost another estimated $400. IN ADDITION, the posters that I ordered were supposed to be on foam board, but they came as flat posters. When ordering the posters, I was told to choose the thickness of the board and I chose 5/16. Now these posters were unusable. I had to buy $100 worth of frames for them, which ended up being a huge waste and not the look we were going for. By using this company, it was $850 of unusable or undelivered product, $500 in extra expenses, and at least 10 hours of additional time I spent on this. NEVER going back to this company unless there is a significant effort to right the wrongs of this situation. I have never had a bad experience with them before this but this is enough to put me off for life and to warn everyone I know about how awful they are. I wasted virtually $850 and a ton of time.

  Business Response

  Date: 07/08/2024

  Hello, can I please have the job number associated with the account?  I will also try and call the number listed above. 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered printed materials for an event on June 20, 2024. I paid for expedited shipping and printing to ensure items were received prior to the event start date, June 28th. I contacted customer support on June 21 because they screwed up the proof for the design. When doing so, they assured me that my item would be printed and delivered by June 26 if I approved the proof immediately. I approved it as soon as it was received. I contacted customer support today, June 25, because it said my delivery date was June 28th. I wanted a refund for the expedited printing. They said yes, they will issue me a $68 refund. Then he placed me on hold and came back and said actually I can't do that. My item was then put on hold and it said I owed roughly $100 before the item could be printed. I then contacted customer service again and the item was changed to an estimated delivery date of 7/1.Every time I have contacted customer service my price or delivery date went up. I should be able to contact support without losing my original order, changing my delivery date, or speaking to people that have no ability to logically find a solution to this issue. This is absurd and unethical business practice. I am now trying to speak to a manager and they are putting me on an endless hold. I have spent thousands of dollars with this company and they are treating me awfully, in addition to wasting so much of my time and money. I am sick of it and need a timely solution.

  Business Response

  Date: 06/25/2024

  Hi, I tried to find your account so I can find the job number. Can you please provide it to me ?  I show posters being ordered last but I just want to make sure. 

   

  My number is ************

   

  Thank you 

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ****** post cards from the printplace.com website. I emailed them the artwork files to be printed on each side of the cards. The cards arrived and they look nothing like the proof that they sent me, and I approved. It has been eleven days since I contacted that company, both by email and by telephone. I have called many times, and they keep saying that they will respond by sending me their plan by the end of that day. They have yet to give me their plan on how they are going to rectify the problem. The post cards are for a political campaign, so time is of the essence. I now have ***** pounds of cards that are garbage sitting on a pallet that I have to dispose of.

  Business Response

  Date: 06/24/2024

  I believe this was solved but would like to follow up anyways.  Can I please have the job number associated with the complaint?

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 15 Jan **** I ordered business cards and paid an additional $13.49 for two-day shipping. When I received the order I found it was printed incorrectly. Because of this the original "drop-dead" date for needing the business cards was missed. 48HourPrint replaced the business card order, and ******* I spoke with (****) put me on hold to request permission from a supervisor to refund the two-day shipping. He came back and said it would be refunded. The replacement order came on 26 Jan **** but no refund for two-day shipping. I inquired several times about the refund with no response, then finally got a response saying their policy is to not refund shipping. I replied asking why I should pay for a service I did not receive. The response was that the order is closed now and they are not "allowed" to refund me. I did not receive the benefit of the two-day shipping due to their error and they refuse to refund it after initially agreeing to do so.

• Initial Complaint

  Date:12/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 custom printed products. Note cards and matching envelopes. The note cards were exactly as ordered. The envelopes are the WRONG SIZE. NO ONE from the company will respond to me to re-print or refund. The cost of the envelopes alone was $629.93.I am no longer interested in having these reprint. I want my investment returned so I can purchase this immediate need from a more responsive vendor.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased business cards from "UPrinting" on April 3rd. I received my order on Friday, April 14th. All of the cards I looked through, around 200 or so have been misprinted in one way or another. They refuse to give a refund and instead need to "inspect the order" while they hold on to my money. I do not believe this is a legit company or if they are they currently won't be in business much longer with this kind of customer service. It took MANY calls to talk to a manager. They play this game where the reps say they are the manager. They promise someone will call you back in 1-2 hours but no one calls. I've filed a dispute with my bank to get my money back. Don't let this company scam you!

  Business Response

  Date: 04/20/2023

  I am very sorry this customer is so upset.  I have reviewed the photos and do see a couple of discrepancies with a color variance and the die cutting *****. I reviewed the notes from the rep who spoke to the customer and she stated the customer said there were approx. 200 out of the ***** that were affected, offered to pick up the order for inspection and replace whatever was bad, if not the entire order but the customer refused and started screaming at her.  The customer states she filed a chargeback with her bank. We will check with our accounting team to verify we did received this chargeback, in which case, no refund will be given.  I believe we have already issued a call tag via Fed-ex to pick up the item for return.

  As for our company, we are very legitimate and have been in business for many, many years.  We are not scammers or out to get people. This issue could have been handled better and for that I am truly sorry.

• Initial Complaint

  Date:10/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered **** large color postcards to advertise ************************ After countless telephone conversations with ************** embloyees we agreed that they would mail **** cards to a specific subdivision in********* ********* which they would label, stamp and mail. I was assured they could do with no problem. Two boxes arrived to us on Oct. ********* had a printed stamp or address on the cards. They just printed them, and dumped them in the mail to us. I was *********** that they would screw this up, especially this late, since it's too late to get them reprinted and mailed in time. After several calls to their office I received an email from the original person who took my order, wanting me to draw a MAP of where we want the cards mailed to. Never an apology, or an indication of how long it would correct THEIR mistake, Then today, I received an email telling me to pack up the ********* (gently) and mail them back in order to get a refund!!! Still, no apology, etc.

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/10/28) */ I did reach out to this customer via email to discuss what had happened but she is still very upset and preferred not to talk. After speaking to the reps involved, we did not fulfill our part on doing the mailing. Customer is requesting a full refund. The refund should only be for the mailing costs that were not used since the customer has kept the postcards. Full refunds require the item in question to be returned but we are giving a courtesy refund for the postcards as well. A full refund will be issued today with our sincere apologies to this customer.

• Initial Complaint

  Date:09/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one product from Uprinting almost a year ago, ever since I have received daily marketing newsletters, despite never knowingly agreeing to receive them. I have used the link at the bottom of these emails to unsubscribe, but when I do, I receive a message that my email address was never subscribed to this list. I continue to receive emails after this. I have reached out to their customer service and have chatted with someone on multiple occasions, explaining the situation, they say they'll remove me and the emails still come, every morning, around 8:00am. I just want to be taken off of this email list and that fact that that has proven to be impossible is mindboggling.

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/26) */ Contact Name and Title: ****** *****, ** *** Contact Phone: XXXXXXXXXX Contact Email: *************************** My apologies for still receiving the marketing emails. I have reached out to the marketing team and requested to have you removed from any further emails. They have assured me this was resolved and you should not receive further emails but if you do, please reach out to me personally. Thank you Consumer Response /* (2000, 7, 2022/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I waited a few days to see if this was actually fixed, and it appears to be.