We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Heart Made of Gold

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for Heart Made of Gold's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Heart Made of Gold has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 16 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Catherine F

      Date: 02/04/2025

      ******** company, terrible customer service rings, fade, and tarnish. When you contact them about the warranty- You will be accused of trying to get free rings before the one year warranty was up- I was at 7 months, but they tarnished very quickly. I just happened to remember it seven months before I threw them out that there was a warranty. The warranty was never honored, even though you pay to get new rings with the warranty it wasnt honored instead I was blocked. There are much better companies that offer higher quality rings that truly dont tarnish

    • Hannah D

      Date: 12/31/2024

      Sends unsolicited emails even after hitting unsubscribe button several times over the course of 2 years. Even wrote to customer service - no reply and no help. Which is actually illegal :) per the CAN-SPAM ***************** and s***** Temu grade jewelry.

    • Gabby R

      Date: 10/28/2024

      This company is not good at all. They claim an item was sent to me along with my order. I tried to reach out not just one but several times. I called my bank and file a dispute. They reached out very aggressively and have advised me a replacement was already sent out. How would I know that?? Fast forward I called my bank and cancel dispute upon agreeing on a solution. I received replacement already had a bad taste on my mouth and jewlery looked cheap and nothing like advertised so decided to return the ring. I sent pictures of package and date stamped to them. I reached out again and again to see if they have received item and they claimed they have not. How come? 2 weeks and no item? Is not like they are based out of the country so they are clearly lying. I have advised them dispute was canceled and charge reverse and they are still refusing to give me my money back. Not only that but I have been disrespected by one of his representatives and been called names like dumb. They clearly do not care about their customers. Do not do business with them not only they sale low quality items but they have terrible customer service skills. Save yourself from this company and headache.

    • Jennifer D

      Date: 10/26/2024

      They are extremely shady company. Their product broke on the first day. After reaching out to customer service they would only send a ***lacement chain (for a cost) if it was unworn and was in original packaging. They customer service *** was condescending and rude and told me I should take ownership of the poor quality of their product (I have broken chains because it has gotten caught in things, but a chain should not break just taking it off normally). They were clear they did not care about their customers.

    • Margaret H

      Date: 09/26/2024

      BUYER BE CAREFUL! I would never buy anything from this company again for a few reasons that I will outline, but please please do not use a promo code if you do. They are extremely scammy and just a terrible company. 1. Their jewelry is cheap and not well made. Its obviously bought and made in cheap factories and nothing is even close to real gold. 2. Their sizing is off on their rings. 1 ring was a size 8 and fit great, although I wanted to return it because it was cheap and thin, and a second ring was a size 8.5 and wouldn't go over my knuckle. 3. ******** from their customer service team is extremely rude. Threatened to "go after me" if I reached out to my bank because they refused to accept a return/refund. Honestly, I have never communicated with someone so childish and unprofessional. It was mind-blowing. 4. They have no return policy, even though their website states "100% money-back guarantee" 5. PROMO SCAMS - they use promo codes and ALWAYS have one for you to use, but if you do not read the return policy on their website (even if you buy through **** or somewhere else) using a promo code negates a refund. And they will yell at you for 'using a promo code to get 25% off but not respecting or reading their return policy" They push promo codes to scam innocent buyers. Please do not buy from them unless you are willing to keep their cheap jewelry even if it doesn't fit! ****** had better priced and a better return policy for the same quality.

    • Tracey G

      Date: 08/30/2024

      HORRIBLE SERVICE & QUESTIONABLE RETURN POLICY. Purchased two items; a necklace and earrings. I liked the earrings but not the necklace. I requested a return for necklace and was told it was past the return window, which was incorrect, as I sent them a screenshot proving their site stated the 30 days begin with the delivery date! They never acknowledged their error (or possible lie) but proceeded to advise it could not be returned b/c a promotion coupon was used. GUESS WHAT? I believe they offer coupons on all orders, which then precludes buyers from obtaining a refund. There was no notification that the item was ineligible for returns at the point of sale. Pretty poor business practice.

    • luisa b

      Date: 06/10/2024

      TERRIBLE - made an order by mistake and they lied and said it had already been shipped and couldn't cancel it. it hadn't been shipped. they insult their customers, never give refunds but don't clearly state this when purchasing. Any item you use a promo code for is NEVER eligible for return. What? that's not how e-commerce works. and to boot, they don't tell you this until after. plus quality is the worst. better stuff on Amazon or even Temu. scoundrels that take your money - aren't in business to provide goods and services fairly.

    • Dina L

      Date: 05/28/2024

      Horrible company with cheap jewelry. I ordered a necklace from them and as soon as I put it on, it fell off (the clasp broke). . I didnt even get a chance to wear it. Their customer service was awful. They accused me of using force to put on the necklace. Ive never even heard of anything like that? Instead of just offering to exchange, it went into a completion on whos right. Then they wanted me to pay to return the necklace. Beware of this scam of a company.

    • Kristin R

      Date: 05/16/2024

      This company is a SCAM! If you use a promo code for a purchase, it voids a return policy making anything a final sale! And their product was misrepresented on their website, which is why I wanted to return it. ****** learned - DO NOT PURCHASE FROM THEM!

    • Ari S

      Date: 04/23/2024

      DO NOT BUY FROM THIS WEBSITE! Jewelry is extremely cheap and their customer service representatives are extremely rude.

    Heart Made of Gold is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.