Complaints

This profile includes complaints for Ideal Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ideal Living, LLC

  9169 PO Box Van Nuys, CA 91409

  
• 

  Ideal Living, LLC

  14724 Ventura Blvd Fl 200 Sherman Oaks, CA 91403-3514

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachments.Please note we do not want any personal information published on your website or shared in any way other than what is necessary to hopefully resolve our complaint.

  Business Response

  Date: 01/31/2024

  We thank you for forwarding ********************************* complaint to our office.  Our customer service tech team reached out to **************** to let him know that we sent him a refund check for the full amount, and as a courtesy, we offered him a free Aqua Tru Carafe.

  Customer Answer

  Date: 02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  We were pleased with the speed and quality of the response after contacting the BBB.  *********** was also more generous than expected in resolution of the problems we had with their product; and previously with their customer service.

  Also nice to know the BBB is still a valuable resource, we will continue to look here first when choosing companies as we did in this case.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product on August 1, ******************************************************** order status.

  Business Response

  Date: 09/19/2023

  We thank you for forwarding ******************************* complaint to our attention.  According to our records, ************************ order for the Sani *** was inadvertently cancelled during our migration from our third party ordering system.  Unfortunately, we were not informed of the cancellation and only became aware after receiving ************************ complaint.  Because of the cancellation, ************************ credit was not charged.  We are sorry for this unfortunate situation and have extended an offer to ******************** if she would like to reorder the Santi *** at a discounted price. We are awaiting her response.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 3/4/2023. ordered a rotorazer saw n internet as seen on tv. In then process was asked if being that I was purchasing this item would you like to upgrade to the platinum series. received. 1 invoice for purchase @ ***** plus shipping and 2 payments of ***** each. Received the original item w/free drill set w invoice in box. A few days later received another item which was the platinum series no invoice no information whatsoever.. 4/10/2023 was notified by my bank that this company was trying to access my credit card. Still no invoice on second item. This is a complete devious and unprofessional way to sell a second device. Who needs 2 of the sane item just with a title of platinum. I received a call from them today letting me know that the was a problem with credit card they could not collect. I will call them tomorrow to give them 2 options. Credit the platinum price already paid to the as seen on tv item which would be full pay for original and they still make about ***** or bill me for the 2 payment on original and full credit for platinum at which time I will send back the platinum . by the way both items still in shipping boxes never used

  Business Response

  Date: 04/20/2023

  We thank you for forwarding **************** complaint to our office.  According to our records, ************ inadvertently placed the first order via our website and the second order with an agent.  We have since cancelled one of the orders and processed a credit for $103.89 back to his card on 4/13/23 and cancelled the payment plan for the order.  Also, ************ is not required to return the product.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a carafe machine on a 3 month payment plan in December 12, 2022 from AquaTru. I made an early payment on January 3rd and then the automatic payment came out on January 10. Totaling 3 payments in full. I called customer service to ask and ensure that there would be no February payment because I paid my machine off and I was told it was escalated to the billing department. But another attempt was made to take payment and i received an email stating payment was declined and I called and emailed in. I Sent my bank statements proving payment. I spoke to a supervisor ****** who said- its paid and I am keeping an eye on the situation and provided me his direct email.Come 2/10 a 4th payment was taken out. I emailed ****** and received a response from supervisor ******* who stated the issue had been resolved- and gave me a refund(in which I have only received half of the $108 that was charged).Now- 2/17 comes around and ANOTHER attempt is made. I call in asking for a supervisor, promised a return call. No luck. Emailed- no response. Called back 5 hours later and am told I cannot speak to a supervisor. At this point I am frustrated and aggravated because the rep ****** there is nothing he can do and will not transfer me to a supervisor. Sent an email this morning 2/23-no response. Then tonight at 10:53PM EST another attempt to charge my card. I have provided screen shots of each email stating an attempted charge, along with bank statements and proof of payment receipt from the company. I have to change my debit card and have called my bank to set up a stop charge because they still continue to try and charge me.

  Business Response

  Date: 03/16/2023

  We thank you for forwarding ******************** complaint to our office.  Unfortunately, due to an error with our payment system, we inadvertently billed her twice in January 2023.  We have since issued a refund back to her for $108.78.  She has paid her bill in full and will not be receiving any further communications regarding her order.  We are so sorry the inconvenience this unfortunate situation has caused her.

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have received the refund.
  
  ********************************************************