ComplaintsforVan Nuys Chrysler Dodge Jeep Ram
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Complaint Details
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Initial Complaint
07/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a vehicle in March and now it's having a lot of issues. I had bad credit and I remember going into the finance office and the manager was adding GAP and a lot of extra things to the contract I told him I didn't want all these things but they said since I have bad credit that the dealer won't approve the loan without them. Today I was looking through everything trying to find some warranty info and I noticed that it added $183 extra to my monthly payment. The finance manager also put I have been at my job 2 years but I have only been there 8 months which almost caused the contract to be pulled backBusiness response
08/27/2021
Spoke with the customer and gave him back the requested amount of the aftermarket.
Customer should close this case soon.Customer response
08/28/2021
Close complaint I was refunded
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Contact Information
Business hours
Today,9:00 AM - 9:00 PM
MMonday | 9:00 AM - 9:00 PM |
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TTuesday | 9:00 AM - 9:00 PM |
WWednesday | 9:00 AM - 9:00 PM |
ThThursday | 9:00 AM - 9:00 PM |
FFriday | 9:00 AM - 9:00 PM |
SaSaturday | 9:00 AM - 9:00 PM |
SuSunday | 9:00 AM - 9:00 PM |
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Get a QuoteCustomer Complaints Summary
26 total complaints in the last 3 years.
9 complaints closed in the last 12 months.