ComplaintsforWalkFit Platinum, LLC
Orthopedic Appliances
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This app is a scam. They say you can sign up for notifications before being charged any renewal fees. They dont send any notifications and then proceed to charge you anyways. Once theyve charged you, they refuse refunds based on their policy that you purchased through an app and not through the website even though they were supposed to notify before charging any money.Business response
05/16/2024
We received the complaint filed by *******************************. After thoroughly investigating the case we found out that her complaint is not against Walkfit Platinum (orthotics) shoe inserts and should be forwarded to Walkfit Fitness App, and is in no way affiliated with Walkfit Platinum. We kindly ask that you remove this complaint from our Walkfit Platinum, LLC's profile.Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4-7-24 I purchased a pair of walkfit insoles from their website and they were paid in full , I received the insoles promptly. On 5-8-24 I noticed another debit from my account from ******************** for $42.30. I immediately logged in to my Walkfit account and noticed they had decided to start sending me a subscription to some form of vitamin that I never signed up for nor agreed to purchase which is shocking that if I had signed up for this vitamin supplement one would assume when I ordered my insoles the month before I would have also gotten this vitamin supplement!!! Anyway I emailed several emails with no response and finally made contact via phone call . The gentleman advised I would have an immediate refund and cancel my subscription that I didnt purchase. No refund has been given to date !!!Business response
05/14/2024
We thank you for forwarding Mr. ************************* complaint to our office. According to our records, **************** purchased the Walkfit Platinum shoe inserts and agreed to the Beflexible 30 day risk free trial offer, with the option to cancel to avoid being shipped and billed for a 30 day supply. Unfortunately, **************** did not cancel the offer within the allotted time and was subsequently charged and shipped a 30 day supply of the Beflexible supplements.. **************** contacted our customer service support team and we cancelled the subscription and issued a full refund back to his method of payment on May 9, 2024.Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was unaware I was still under a subscription as I canceled all playstore subscriptions and no longer utilized the service. Upon being charged for the subscription, I reached out to the company immediately and canceled and requested a refund since I hadn't used the service and would not be using it for the three months they charged me for. They are denying a refund even though the service hasn't been used and will not be utilized.Business response
05/09/2024
Please be advised, after thoroughly investigating this case we found out that this complaint is not against Walkfit Platinum Shoe Inserts and should be sent to Walkfit App Fitness Store, which is not affiliated with our company. We kindly ask that you remove this complaint from our Walkfit Platinum profile.Customer response
05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been using your support in my right shoe for over six months and this morning I noticed some pain in my right heel. So, I took my shoe off only to find that your support had cracked. I weigh ***** lbs. so why did your product crack?Business response
05/13/2024
We thank you for forwarding ********************************* complaint to our office. We are so sorry for the unfortunate situation **************** experienced with his Walkfit Platinum shoe insert. We shipped a new pair of Walkfit Platinum shoe inserts to **************** on May 2, 2024.
Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered walk fit platinum dr on the trial able to return in 1 month. Order # ****** They did not work/help so I called the number given to start a return. The number giver is only a busy signal constantly. I then received pills in the mail I did not order. Original order was ***** and then charged another ***** + tax form some auto ship pills I did not order. Since I could not get through the number giver for a return for some time - I packaged up the stuff and mailed it back costing me another $10 for shipping. The I received another 29.9 + tax bottle of pills. I wanted a refund for ALL of this because there I no way to contact this fraud company it seems.Business response
02/23/2024
We thank you for forwarding ************************************* complaint to our office. According to our records, ************************ ordered the Walkfit Platinum and agreed to our 30 day risk free trial for the Beflexible, with the option to cancel. Unfortunately, the offer was not cancelled and in the interim ************************ was charged and shipped two orders of the supplements. We cancelled the order and processed a refund on February 20, 2024, for the full amount of $91.50 back to **************************** method of payment.Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a trial period of 7 days for the walk fit program for $6.93. At that time I told ***** on the phone that I did not want to be enrolled in their monthly program at all, I only wanted to try the trial program. They ended up charging me for the monthly program for $30.99. I have tried to get a refund but they refuse to refund my bank account. ***** and ****** insist that when I was on their website I agreed to all of their program rules. Well I never once was on their website, I only spoke to ***** on the phone regarding the trial program. They both have insinuated that I am lying and am not telling them the truth over a few emails. I have many health problems and I am now feeling harrassed and very sick that they do not believe me. I am not lying, I only want my refund that they owe me. I just recently just got out of the hospital ICU and only wanted to try the walking trial, so their accusations are not helping me or my health. $30.99 is not a lot of money to some people but it is to me. My husband just passed away from lung cancer and without his income I cannot afford a monthly charge on my bank account. Can you please help me get my refund that they owe me? They have treated me terribly . I really would appreciate it. In advance, thank you, *****************Business response
11/29/2023
This complaint is not for our Walkfit Platinum shoe inserts. Per our conversation with the customer, she stated that she purchased the WalkfFit App fitness program. We kindly ask that you remove this complaint from Walkfit Platinum profile.Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
returned product and was looking for credit--then another product item arrives and I will have to return it also. I do not want any of this product and I will have to check my credit card statement to see how much they have charged my accountBusiness response
12/06/2023
We thank you for forwarding ***************************** complaint to our office. According to our records, ************ ordered the Walkfit shoe inserts and agreed to our 30 day risk free trial for the Beflexible supplements, with the option to cancel to avoid being charged. The order was not cancelled and in the interim ************ was charged and shipped 3 months supply of the Beflexible supplements. We have since cancelled the order and process a full refund back to her method of payment.Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
see Attached documentBusiness response
10/03/2023
We received the complaint ********************************* filed with your office. Please be advised that we issued full refund back to ************************ credit card. We kindly ask that he allow 3-5 business days for the credit to post to his account.Initial Complaint
09/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Entered by BBB staff DC. Consumer states ordered insoles on Sept 14 via an advertisement seen on tv. She called the number on the tv to order. When she received the product there was an invoice stating your next shipment will be in 30 days and will ship & charge $32.29. She never ordered repeat insoles. Tried calling and there is voicemail & she can't get to a live person to answer at ************.Business response
10/03/2023
We received the complaint ***************************** filed with your office . According to our records, Ms. ********* ordered the Walkfit Platinum shoe inserts and agreed to our 30 day risk free offer for the BeFlexible supplement, with the option to cancel within 30 days to avoid being billed. Please be advised that we cancelled the offer on September 22, 2023.Initial Complaint
08/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
CHARGED ON MY CREDIT CARD $***** WHICH ARE NEVERT AGREED TOO.OM 07/27/2023, PLACED ONE TIME ORDER OF $40.85. ******** WAS TRYING TO SELL SOME MORE, I TOLD HIM I AM AN OLD LADY AND ON FIXED INCOME. JUST ONE TIME ORDER OR FORGET IT. STILL THIS MONTH I WAS CHRGED $ *****Business response
09/01/2023
We thank you for forwarding ***************************** complaint to our office. According to our records, ************ ordered the Walkfit Platinum shoe inserts and was offered our 30 day risk free trial for the BeFlexible supplements with the option to cancel. The offer was not cancelled and subsequently her account was billed twice. We have since cancelled the offer and refunded her $59.80 for both charges back to her card and removed her credit card from our payment system. We are sorry for the inconvenience caused and can assure her that she will not be receiving anymore shipments.Customer response
09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
25 total complaints in the last 3 years.
15 complaints closed in the last 12 months.