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Business Profile

Vitamins and Supplements

Immuneti Nutrition Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order to Immuneti Nutrition was not received and I have not received a refund. The order was cancelled by Immuneti on May 22, 2024. My bank has not received a refund. I have been unable to get in contact with Immuneti Nutrition. Their emails come back undeliverable.

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ****** to Immuneti Nutrition for ***** was not received and I have not received a refund. The order was cancelled by Immuneti on May 22, 2024. PayPal contacted me on June 4, 2024 and stated that the refund transaction had failed. I have been unable to get in contact with Immuneti Nutrition.

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 5 bottles of Immuneti on May 27th and have not received them. I have emailed and called trying to get the status of my order and can not get a representative to help me. I would like my 5 bottles of Immuneti or a refund!

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Immunetti since the inception of Covid and placed the order from their website, as usual expecting to receive my order within 2-3 weeks, as usual. When a month passed without any notification, I asked for an update on my deliver and was given an apology, but the order was in process. After another week without any confirmation, I emailed again and the email address wasn't working any more, so I tried to go to the website (Immunetti.com) and it isn't working either. Then PayPal, which I used to pay for the purchase informed me that they had not been able to contact them, either. I tried again without any success, so a claim has been opened against them through the credit card company, Synchrony. However, I have a concern about ordering the product elsewhere, which I would like to do, and getting it delivered without losing my money again. Is this company out of business or been hacked and become a scam sight? My order number was Ord #****** and I would just like to know what is going on so that I can try to get the product again.

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im on auto ship monthly subscription with immuneti. Month of May 2024, I received 2 emails that my monthly subscription was cancelled per my request and that I was refunded. I had not requested this cancellation ! Since those 2 emails that I received on May 22, I have repeatedly emailed them to let them know that I did not cancel my order, and the email bounces back undeliverable. ********************************** and I tried calling the number and there is no person just a recording. I never cancelled my order and there is NO WAY to get ahold of theses people. I never got my refund or product. I did contact my credit card to dispute this $15.99 amount and they refunded me. I dont know if Ill be charged in the future or if they are no longer doing monthly subscriptions or. Why my subscription was cancelled! It would be nice to talk to someone from immuneti or for their emails to work. I am getting no where and have exhausted my options at this point.

  • Initial Complaint

    Date:05/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Immuneti on 4-14-24 & my credit card was billed for $59.63. I have never received any product. Ive been a customer with them since the pandemic. Ive e-mailed them three times with no response. You cant contact them by phone. I want my money back.

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an online order for Immuneti supplements in the amount of $79.50 on April 18, 2024. Our bank account was debited for $79.50 the same day. Had made previous purchases several times with no problem. However, this time after not receiving order within 3 weeks (longer than usual) we contacted Immuneti customer service via email. Received a response about 2 days later assuring us that we would be notified when shipment was scheduled. They did not offer an explanation for the delay. Today is May 18 and still no follow-up or receipt of product. More concerning, when trying to access the Immuneti website, there is no response (site doesn't download). Not sure if they have folded their tent, or filed for bankruptcy, or what's going on.

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 15, 2024, I have sent emails to immuneti, but no response, I would just like to get a refund at this point, never had this problem before when I ordered.

Immuneti Nutrition Inc. is NOT a BBB Accredited Business.

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