Business Profile

Wholesale Industrial Products

American Industrial Source, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Industrial Source, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our store received a package of items from this company under false pretenses. Invoice date Oct 1, 2024. This company solicited one of our employees inquiring how some drill bits were that he previously purchased. He informed them that a few had broken. The *** stated there was a lifetime warranty on them and would send new ones For Free to ***lace those. The *** also said he would throw in a box of gloves to TRY. We then received an invoice for a new drill bit set and 12 boxes of gloves that they had sent ($892.54). We have ***eatedly asked for their mailing address to send these items back and they will not supply that or a RA# that they say they have to have in order to accept deliveries at their facility. Instead of resolving this situation they have used the many tactics I now see on here - stating they have voice recordings, threatening collection agency etc. All we want to do is return these unwanted items. Invoice has not been paid to date as we just want to send the products back and move on from dealing with this company. They have stopped responding to my emails and randomly call or email my accounting department with the last one stating they have contacted a Collections Law Firm.
Business Response
Date: 12/18/2024
Thank you for your feedback. We strive to offer a great customer experience and we regret that we didn't live up to your expectations. ***** ****** the service manager has purchased products from our business under the same terms for the last two years. He didn't return the defective items within the allotted time frame and we offered to waive the charge to rectify the situations. Please have ***** ****** contact our customer service team at ************ to help and resolve this matter.
Customer Answer
Date: 12/21/2024

Complaint: 22684576

I am rejecting this response because:
Read the original complaint - these items were not requested and were sent to us under false pretenses. Warranty items are not sent at a cost - I deal with warranties daily. Also, telling someone you are sending a box of gloves to try - then sending multiple boxes at a charge is deceptive. ***** is not the service manager; I am and I ask once again for the products to be sent back and move on from this.
Sincerely,

****** *****
Business Response
Date: 12/31/2024
Thank you for your response. ***** has purchased from our company as the service manager. Please see the attached statements. We can add your contact information in the system moving forward. If there were any confusing with the quantities or sizes ***** should have contacted us when he received the items. We spoke with ***** directly to try to resolve the matter and he agreed to settle the account at a discount was emailed a revised invoice. Please pay the discounted invoice to resolve this matter. Thank you
Customer Answer
Date: 01/07/2025

Complaint: 22684576

I am rejecting this response because:
I am not sure why your company likes to drag this out. You could've had your merchandise back already and moved on from this. There is nothing attached for me to see. I do not want my contact information added - we want removed from your system entirely. ***** has been out for personal reasons at the time of receipt of merchandise - once he returned he contacted your company and been given the same runaround you are doing here. You offered the discount - he NEVER agreed to it. Is your product as bad as your customer service and you don't even want it back? That is how this comes across. Send return information so we can both part ways to never have dealings again.

Sincerely,

****** *****
Initial Complaint
Date:09/10/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THEY CALLED AND SAID THAT THEY WILL BE SENDING US A SAMPLE INSTEAD OF A SAMPLE THEY SEND US 3 PIECES AND NOW SEND US A BILL AND OVERCHARGING
Business Response
Date: 09/11/2024
Thank you for your feedback. We are happy to see that you spoke with your sales *** and were able to resolve this matter.
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is predatory in nature. If they call you, hang up on them immediately. They will send you a "trial" product and you will never be able to return it. They talk about how these tools are worth so much money and you will get them for "free" and you only pay if you like the product. The prices are 3-4 times what you pay online at other merchants. The invoice will arrive 2-3 weeks after you have already received the products and at that point you are past the 30 day return window. They don't tell you that you only have 30 days to return the product. They just say test them out for 30 days. If you call to make a complaint before the 30 days, they will take 17 days to respond so that you are past the return window. They will absolutely refuse to take the product back and will threaten to send you to collections if you don't pay. Then they will offer to reduce the bill in order to settle the matter.
Customer Answer
Date: 09/03/2024
Last name is ******
Business Response
Date: 09/12/2024
Thank you for your feedback. We strive to provide a great customer experience and we regret that you're unsatisfied. Per the attached audio record on file the customer authorized the trial offer and the terms. The customer decided to return the products and submitted a request to return the products and was issued an RMA# to do so. The account will be closed when the products are returned. Please contact our customer service department at ************ if you have any additional questions.
Initial Complaint
Date:06/26/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have requested several times to be taken of their call list, they keep sending unauthorized orders that we refuse delivery of and are then billed for the products that were never ordered.
Business Response
Date: 07/01/2024
Thank you for your feedback. We strive to deliver a great customer service experience. We do not show any open orders in the system for this customer and they were removed from our call list.
Initial Complaint
Date:05/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company called insistant we try one of their air hoses and only pay if we are 100% satisfied. They sent four hoses and a bill for $481.34. they hoses are hard as a rock and we have no interest in them. company will not take them back and is sending us to collections. SCAMMERS!
Business Response
Date: 05/02/2024
Thank you for your feedback. We strive to deliver a great customer experience and we are regret that we didn't meet your expectations. We reviewed the notes on the account and the sales rep went over the price, the quantity, and the terms of the sale. Please contact our customer service department and we can swap the product our for another item that will better meets your needs.
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2023, We received a package from American Industrial Source, I have personally not dealt with them in the past but my co-worker did. Long story short they had our credit card number and kept sending overpriced items to us and charging the credit card. We for some reason (and because *** knows how to play the system) were unable to cancel the charges. Anyways our credit card expired and they didn't have any way to get money from us but they still sent us a box of stuff. They sent us a bill for the December box (THAT WE DID NOT ORDER). They also sent it so it would arrive after the return window was closed. I called in several times to get a return slip and they said they would contact me but never did. April 10, 2024 they finally contacted but it was to demand payment. They said they would contact claims if we did not pay the bill. As I'm reading other complaints they are all very similar to what happened to us and what we are now dealing with. They are a fraud company.
Business Response
Date: 04/18/2024
Thank you for your feedback. Our goal is to delivery a great customer experience and we regret that we didn't meet your expectations. According to our records ********************* has been purchasing from our company since 2013. We have communicated with *** and were able to resolve the matter directly with him. Please see the return policy and terms on our site and all the statements.
Customer Answer
Date: 04/23/2024

Complaint: 21561435

I am rejecting this response because:
I have many Reasons but the Biggest one is I want others to be aware of this company. Please do not stay in contact and try to end it with them ASAP. If they have your card they will keep sending items you did not order and then they will say they have "proof" of someone ordering. As long as they stop contacting us this matter will be resolved.

Sincerely,

*********************************
Business Response
Date: 04/23/2024
Thank you for your response and feedback. We strive to have a great customer experience and we are sorry that you didn't accept our offer to resolve this matter.
Initial Complaint
Date:04/09/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeing this is a common complaint about this company. They sent us air hoses "Free of charge" just to test out. We didn't request them, still haven't even used them. They sent a $300 dollar bill for these lack-luster hoses, and we have done everything we can to get them to take them back. They do nothing more then say lines like "We don't work for free" and "We just want to get the bill sorted out". We have had no luck contacting them through email on their website, and we get calls from different numbers all trying to collect on the hoses that we don't want, didn't ask for, and haven't used. When we try to return them, it is nothing but a long run around before they hang up. This has been going on for 2 weeks now.
Business Response
Date: 04/09/2024
Thank you for your feedback. We strive to provide a great customer experience and we are sorry we didn't meet your expectations. Our records indicate that your employee *************************** authorized the offer and we already replied to another complaint your other employee ***** has submitted. Please see the sales terms and the return policy on all the statements and online on our website. Please contact our customer service department so we can help and resolve this matter.
Customer Answer
Date: 04/12/2024

Complaint: 21506167

I am rejecting this response because: This isn't relevant to us at all, they have us confused with a different shop they scammed.

Sincerely,

*******************
Business Response
Date: 04/18/2024
Thank you for your feedback. We have provided the audio records to BBB of the business employee authorizing the purchase and the terms which the customers is disputing. Please see the terms and conditions on our site and on all the statements.
Customer Answer
Date: 04/22/2024

Complaint: 21506167

I am rejecting this response because: You worded things in an intentionally misleading way. You wouldn't have 150 bad reviews for this exact problem if you weren't trying to intentionally mislead people. Take your hoses back.

Sincerely,

*******************
Business Response
Date: 04/23/2024
Thank you for your response and giving us an opportunity to resolve any issues.
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My business was reached out to by ******************* about some "really great Continental Contitech air hoses" he wanted us to try for free for 30 days with ZERO OBLIGATION. After receiving the 4 hoses in early February and realizing they wouldn't work for our particular business, we reached out to **** (at the ****** Voice number he provided) to ask about returning them. **** insisted that we keep them for the full 30 days (most likely in order to run out the clock on the return window), and to call him when the 30 days had passed and he'd provide the return address. During that time, received an invoice from AIS on 2/12/24 in the amount of $481.34, which is something that was never mentioned during the initial phone call from ****. We've attempted to call the company numerous times, and not one of those calls were returned. They would not forward me to anyone at the company, and as the number on the invoice is ONLY an answering service, they did not have a return address to provide. We are considering reaching out to our attorney's office about this.
Business Response
Date: 04/06/2024
Thank you for your feedback. Our goal is to delivery a great customer experience and we regret that we didn't meet your expectations. The audio records on file indicate that all the terms and conditions were discussed with *************************** and that an invoice would be mailed to his attention. Please see the return policy online and on the statement. Please contact our customer service department so we can help and resolve this matter.
Customer Answer
Date: 04/12/2024

Complaint: 21462743

I am rejecting this response because: ******* did not have the authorization from ************* Sports to order the hoses, and then when he called to return them, ******************* did everything he could to convince him to keep them for the full 30 days, which effectively made the 30-day return policy worthless. Do you have a record of that call between ******* and ****, in which **** wouldnt provide the companys return information within that 30-day period? Additionally, these hoses were presented to us as hoses used by ******, when a quick ****** search shows that the very same hoses can be purchased at many stores for about $40 each. All in all, this is a very unprofessional, dishonest company that employs unethical business practices.

Sincerely,

*********************
Business Response
Date: 04/18/2024
Thank you for your feedback. We have provided the audio of ******* authorizing the purchase and the terms. The customer can let the employee know that he is not authorized for any future purchases. Please contact our customer service department to resolve this matter.
Initial Complaint
Date:02/20/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CONTACTED US ABOUT FREE HOSES FOR AIR LINE NOW SENT A BILL FOR THE FREE ITEMS WILL NOT ANSWER PHONE AFTER FIRST CALL TO THEM WILL NOT GIVE US A RETURN ADDRESS THE ADDRESS LISTED FOR THIS BUSINESS IS A LIE ACTUALLY ************* ******************************************************* I DONT KNOW WHAT ELSE TO DO
Business Response
Date: 02/20/2024
Thank you for your feedback. We strive to respond to all our customers in a timely manner. Our records indicate that our agents have spoken with you and resolved your concern. We also spoke with you and you said no one at your business filed any complaints. We hope this complaint is removed since you never filed it.
Initial Complaint
Date:02/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ammerican Industrail source. sent 4 air to my shop that i did not order i want to return trun them i call , emailed everthing need to return the air line but one will call me back. after looking themup i see this is a a scam they like to pull i call the 800 again and told the lady i did not order them I dont want them and that I will not pay for them. I ask for return information but yet to get a call or email back
Business Response
Date: 02/08/2024
Thank you for your feedback. We strive to improve our customer service and we apologize for any delay in the communication. Our latest records indicate that we've made several attempts to return your call and answer any questions. Please call us at ************ or visit our site aistools.com.

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American Industrial Source, Inc. is NOT a BBB Accredited Business.