ComplaintsforStackCommerce

Online Retailer

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Initial Complaint
06/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased 3 *** Paint Sensors, never opened them and returned them. First, they said they never received them. Then, when I showed them the **** delivery confirmation, they made up some unlawful reason for a partial refund. I requested a full and am entitled to a full refund.
Business response
06/10/2024
Hello there,
Our sincere apologies for the experience you had returning your item.
Upon checking your ticket, it appears that your order has been fully refunded back to the original form of payment.
Hope that helps! Please let us know if there's anything else and have a great day!
- Stack Support
Initial Complaint
05/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 21, 2024, I purchased **************** Home and Business for Mac 2021 software from Stack Commerce for $91.98. However, Stack Commerce failed to complete the transaction by providing me with the software for which I paid (Transaction ID 1T723111F0100741G; Invoice ID ******************************** is unreachable by phone, and also failed to respond to my multiple email requests for a refund, or to provide me with the software for which I paid.Therefore, Stack Commerce committed fraud by taking my payment, and not providing me with the software for which I paid. Moreover, they refuse to rectify the situation.
Business response
05/22/2024
Hi *****,
Our sincere apologies for the inconvenience.
Upon checking the ticket you sent us, we can see that one of our representative responded to you and refunded your order.
It appears that error you encountered was caused by a miscommunication between our system and PayPal. Please allow 2-3 business days for it to reflect back to the original payment method you used.
Hope that helps! Please let us know if you need further assistance.
TEAM STACK!
Initial Complaint
05/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a 2 day parking deal for Parking Spot. Had to use in :0 days. Bought it three days ago to book for today as it said it would be posted to my acct within one day. Nothing was posted. Unable to use these credits and being unfamiliar with parking at the new airport, Ill be stuck with the airports high prices. I reached out to both Ligehacker/Stack Commerce and Parking spot. Multiple times. I was LH asked for proof of nothing showing. I sent proof. All have ghosted me since. Quite simply, now it is too late to use this and I did not get what I paid for.
Business response
05/14/2024
Hi *****,

Thanks for reaching out! I'm so sorry for the inconvenience.

That is definitely not the shopping experience we want you to have.

I checked and this issue was already resolved based on your conversation with our Support Team yesterday, 05/13/24.

I am glad to know you're all set!

Nevertheless, if you still need further assistance, please don't hesitate to email us back!

TEAM STACK!
Initial Complaint
05/09/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 8, 2024, I made an online purchase with StackCommerce through the iDrop news store for a ****** membership costing $60.00 that included a $40.00 digital store card. Within minutes, I received a receipt with an order number and a link to redeem the purchase however, that is when the issue started there was an endless maze of incorrect information that would loop me to another site, which also did not work, but that offered suggestions of what may have been the error such as an incorrect entry of an email address or already having an account established which neither of those two scenarios had taken place. As I paid through PayPal, I went to their website and obtained a phone number and email address and neither option worked. The phone number on your site also does not work. It immediately disconnects and the email has not been responded to. This feels like a scam company and I hope to go to PayPal and obtain a refund soon!
Business response
05/10/2024
Hi ******,

Thanks for reaching out! I'm so sorry for the inconvenience.

I checked and our Support Team already responded to your email.

We just sent you a follow-up email today so that we can get you all squared away.
Please check your email and respond to us. We're here to help!

TEAM STACK!
Initial Complaint
04/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We were signing up for ****** for $60.00 for 1 year, through StackSocial/ Stack Commerce as advertised on line. They accepted our credit card & still have the $60.00. ****** has no records of transaction. & We have talked to ****** in person. We can't reach by phone Stack Commerce. Not a working number.
Business response
05/01/2024
Hi *****,

Thanks for reaching out! I'm so sorry for the inconvenience.

We sent you an email today so that we can get you all squared away.

Please check your email and respond to us! We're here to help!

TEAM STACK!
Customer response
05/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
04/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid for a Lifetime License to MS ****** 2021 Pro. I downloaded the LIFETIME license code within 30 days of purchase. When I went to install it, ********* told me someone else had already used the code. StackSocial would not send me a new license code since it had been too long from purchase date. They offered store credit as a refund since they are still in the process of obtaining replacement keys for ********* ****** 2019. My product was ********* ****** 2021 Pro, not ****** 2019. Those store credits cannot be used to buy MS ****** 2021 Pro again at the higher price either, not that Id trust getting a valid license code anyway. There's nothing else in their entire store that I want or need besides MS ****** Pro. How can they legally sell the code that I paid for to another person? I bought that license code and Im supposed to be the only one using it! Seems like deceptive business practices to sell a license code to one person and then resell the same code to another person. I never did get the software that I paid for.
Business response
04/23/2024
Hi ********,
Thanks for reaching out! I'm so sorry for the inconvenience.

That is definitely not the shopping experience we want you to have.
We sent you an email today so that we can get you all squared away.

Please check your email and respond to us! We're here to help!

TEAM STACK!
Initial Complaint
03/14/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Placed order with Mashable shop. Received item. Did not meet my expectations. Unused item in original packaging. I want to return the item following the companies policy. I can not get anyone to help initiate the return or communicate at all.
Business response
03/15/2024
Hi *****,

Thanks for reaching out! I'm so sorry for the inconvenience.

I checked and this issue was already resolved based on your conversation with our Support Team yesterday, 03/14/24.

I am glad to know you're all set!

Nevertheless, if you still need further assistance, please don't hesitate to email us back!

TEAM STACK!
Initial Complaint
03/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a laser hair remover on February 26th, 2024. It arrived on March 4th, 2024 and it would not turn on or do anything else. The company has been refusing to refund my money.
Business response
03/12/2024
Hi *****,

Thanks for reaching out! I am so sorry if the product did not work out for you.

We sent you an email today so that we can get you all squared away.

Please check your email and respond to us! We're here to help!

TEAM STACK!
Customer response
03/25/2024

Complaint: 21412254

I am rejecting this response because:
I returned the item, it was received on Saturday (23MAR2024) and I have not heard a response as to what the next step is.

Sincerely,

***********************
Business response
04/24/2024
Hi again *****,

Thanks for the follow up! I'm so sorry for the inconvenience.

I checked and this issue was already resolved based on your conversation with our Support Team last 03/26/24.

I am glad to know you're all set!

Nevertheless, if you still need further assistance, please don't hesitate to email us back!

TEAM STACK!
Customer response
05/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a Windows 11 Pro product key on 03/03/2024 for $34.96 but when I proceeded to try and activate it, I got an error message. I then contacted the support team and was given instructions on how to activate Windows, including using phone activation and telling ********* the key hasn't been install on any computers, but this didn't work but ********* did confirm the key is invalid.
Business response
03/05/2024
Hi *****,

Thanks for reaching out! I'm so sorry about that.

That is definitely not the shopping experience we want you to have.

I checked and this issue was already resolved based on your conversation with our Support Team yesterday, 03/04/24.

I am glad to know you're all set!

Nevertheless, if you still need further assistance, please don't hesitate to email us back!

TEAM STACK!
Customer response
03/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
02/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently purchased a Windows 11 Pro key from StackCommerce that does not work and when attempting to redeem via Windows and ********* Store it says the key provided was invalid. I have contacted support and their "attempt" to resolve the issue is them telling me to try again or reinstall windows and then try again (which i shouldn't have to do and didn't work anyways). They are refusing to issue me a refund.
Business response
02/21/2024
Hi ******,

Thanks for reaching out! I'm so sorry about that.

That is definitely not the shopping experience we want you to have.

We sent you an email today so that we can get you all squared away.

Please check your email and respond to us! We're here to help!

TEAM STACK!
Customer response
03/07/2024

Complaint: 21323373

I am rejecting this response because: I never received the email in question that the company mentioned, but the issue is resolved as I got my refund.

Sincerely,

***********************
Business response
03/19/2024
Hi ******,

We did send you a message to the email you're also using on this BBB platform.

We sent you an email on FEB 21, advising about the refund we did on that same day. Hence, you got that refund.

I'm glad to know you're all set.

TEAM STACK!
Customer response
04/01/2024

Complaint: 21323373

I am rejecting this response because: It wasn't mentioned that the email sent was the response that was mentioned. I was under the impression a new email was sent.

Sincerely,

***********************

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