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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought an Igloo Essential SUV Car Tent on 9/3 and product delivered at 9/19/2021. When I brought this tent to camp on 10/2, I found out there is no either assemble nor dissemble instruction. I tried to review a short video at stackcommerce (their website called stacksocial.com) at a state park with very weak signal and still couldn't assemble it in 2 hours. Since that was weekend and there is in person customer service couldn't be found, I send a letter to this company stated the problem and requsted return since their company has very short 2 weeks return window from delivery date and even at that time, there is no "return" option under my order already. It took me 1 month and finally just got merchandise respond and merchandise told me that there is no print out assemble or dissemble instruction, they just gave a link to their company google drive link. Dissemble instruction is in PDF file and I finally was able to dissemble it after 1 month that giant big piece of junk occupied my SUV first and then my garage. However assemble instruction is a short video, which is still very unclear. Again I am requesting a return via stockcommerce customer service. And the return email just gave me their normal return instruction and told me that the selling company didn't provide any written instruction, which they didn't state that on their website. I can't image which kind of genius will know how to assemble that big SUV tent without instruction. Since clearly there is no "return" option under my order and I couldn't return it. How could they allow a company sell $250 tent without a piece of assemble and dissemble instruction and refuse to return. This company is an internet fraud.Business response
12/21/2021
Business Response /* (1000, 5, 2021/12/04) */ Hi *******, Thanks for reaching out! I'm so sorry for the inconvenience. I checked your email with our Support Team and it appears this issue has been resolved. Make sure to check our last response to you on NOV 26, 2021, in case you missed it. You can always send us another email if you still need further assistance, and we are always happy to help. TEAM STACK! Consumer Response /* (2000, 7, 2021/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me the full credit instead of full return. I think this is probably the best resolution since the tent does damaged in some parts (no way it would not be damaged without any instruction over 2 months) and I have to pay for the shipping fee and I still couldn't find proper package to pack it and mail it back. So I accept their offer.Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
stacksocial sold me a boost mobile sim card with a 30 day return, I tried to active the sim within 30 days but got a error stating the my zip code had low coverage and could not activate the service. I thought it was some technical issue of the website and waited a few days to try again, but still having issue. I then contacted stacksocial for return but was told it was past 30 day return period. I believe they are knowingly selling a product that is defective to begin with, but at first I truly thought it was a temporary technical issue so I waited to try active the sim card. They are running a scam.Business response
12/15/2021
Business Response /* (1000, 5, 2021/11/30) */ Hi ****, Thanks for reaching out! I'm so sorry for the inconvenience. I checked and it appears that our Account Specialist already handled this matter with you. Nonetheless, we sent you a follow-up email. Please check your email and respond. Rest assured we're here to help and get you all squared away. TEAM STACK!Initial Complaint
11/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a membership to their web site through groupon. It came with a redemption code to use on their site. The groupon was discounted from their usual membership fees. On their website, it of course is mandatory to create an account. Once I created the account it was also made mandatory to put a payment method on the account. I don't care to put my credit card on an account with a business I do not know but they did have a PayPal option. I tried to use the redemption code with the PayPal option about three times. (Inputting the code then trying to add PayPal details.) It was not working at all so then I tried to enter the PayPal details first which resulted in a duplicate charge for theirmembership. I have contacted this company multiple times to resolve this. They asked me to duplicate the steps with screen shots and obviously I refused to avoid a third charge. This company has offered, after numerous emails, to give me a credit on my account with them. I have refused this offer for multiple reasons. 1. Their website is not working properly and they seem to have no interest in fixing it other than instructing their clients to incur more charges with them. 2. During my multiple contacts with them they never even addressed the issue of the groupon charge being less than their normal charge. 3. Because I knew this may be a confusing issue for them I did provide them with my phone number to help them understand better and they did not reach out to me. 4. Not only do they not answer the phone number listed on the BBB site their website has no way to reach them other than email which, in my opinion, is pretty skeptical for any business wanting to be taken seriously. Because of the handling of my case I have requested a full refund back to my method of payment and they keep telling me that is not their company policy even when someone has a duplicate charge. Paypal has refunded me their part because of this company's treatmentBusiness response
12/15/2021
Business Response /* (1000, 5, 2021/11/30) */ Hi *****, Thanks for reaching out! I am truly sorry for any confusion. I understand you purchased a GROUPON code to get our StackSkills Unlimited offer. Unfortunately, even if you are using a GROUPON code to buy our StackSkills for free, our checkout form would still require you to enter your payment method, so that you can pay any applicable sales tax. I understand this may be confusing, but that's how it works - a payment method must still be provided because the GROUPON code only covers the sale price of the product. Nevertheless, I understand, because of this, you were charged again in full on our site. I went ahead and refunded that. Please allow 2-3 business days for the refund to show up on your account. As for the GROUPON code, which you purchased from GROUPON, if you'd still want to use, yes, go ahead but you need to provide a payment method. If you want a refund for it, please reach out directly to GROUPON since they are the point of sale for that. Hope this clears things up! Let me know if you need anything else and send us another email. We'll be glad to help. TEAM STACK! Consumer Response /* (2000, 7, 2021/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you to the BBB for your help. A refund was all I wanted.Initial Complaint
11/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered two wine cases online from ***** on October 21st and have printed copies verifying my purchases. My order numbers are #**********************. I've tried repeatedly to contact them by submitting numerous requests by email, no phone number, with NO response. I paid over two hundred dollars and can't reach anyone from ***** for help. Very frustrating. Their email is ***** [email protected]. Please help with a reply from them or the BBB. Thank you!Business response
12/15/2021
Business Response /* (1000, 5, 2021/11/30) */ Hi ****, Thanks for reaching out! I am truly sorry for any confusion. Be advised that what you purchased from us are voucher codes, and you will use these voucher codes to purchase the actual wines. All this info was provided on the sale page and on the email we sent you on OCT 25. I'm so sorry for the inconvenience. It appears that our Account Specialist is already handling this case. Please reply to the email we sent you, so that we can get you all squared away. Have a good day! TEAM STACK!Initial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction Sept. 21, 2021, Order Number ********, Snore Circle Anti-Snoring Sleep Aid Muscle Stimulator, Cost $76.94. I purchased this device, when I received the device the user manual had a section entitled "unsuitable users." This information was not disclosed on the website. I contacted Joyus about returning the product and was informed of a "no return policy." My response was that I understood the "no return" policy, however, regarding the product I did not see a disclaimer that the product may not be suitable for all users and most definitely not individuals with heart issues. It appears unethical to have a no return policy on an item that has the potential to cause harm and not alert the consumer. As of today Joyus will not refund my money.Business response
12/14/2021
Business Response /* (1000, 5, 2021/11/30) */ Hi ******, Thanks for reaching out! I am truly sorry about what happened. I checked your thread with our Support Team and it appears that this issue has been taken care of. If you still need further assistance, please don't hesitate to email us back and we're always glad to help. TEAM STACK!Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/27/21, my husband and I purchased 5 DNA tests from online provider Stack Social, for a total of ******** Stack Social represented the product to be a legitimate DNA test service, and described the process. However, after the purchase, once they sent the instructions for the tests by mail, it was revealed for the first time that the real process involved us providing photos of our dogs as well as the breeds we thought they were to the DNA testing company. Obviously any legitimate DNA testing company would not need or request this information, so we immediately notified Stack Social that we were cancelling the order and expected a full refund. They refused, stating the product was "ineligible" for return or cancellation. At that point, we disputed the charge with our credit card company. In responding to the inquiry, Stack Social made 2 material misrepresentations: first, that the instructions that were sent to us regarding the DNA tests were actually the product we paid for (we paid for DNA testing and results, not instructions), which obviously was not the case; and second, that the "terms" on their website indicated "all sales final" for this product/service. We took screenshots of their site relative to this product, and the actual "terms" listed for this product very clearly indicated ""Returns accepted after ** **** of shipment for orders within the contiguous US". As a result of these material misrepresentations, we have to continue to dispute this charge, even though Stack Social is well aware that they provided no good or service in exchange for our ********Business response
11/30/2021
Business Response /* (1000, 5, 2021/11/13) */ Hi *****, Thanks for reaching out! I am so sorry if you feel that way. I checked and it appears this issue has been resolved. Please make sure to review our response on NOV 12. If you need further assistance, please send us another email and we'll be glad to help! TEAM STACK!Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
i made a purchase for a drone ****************************** them they advertised as 272 but a great value they were selling for 69 in reality this was a ****** drone max I contacted them about this once I realized the blatant false advertisement and explained I did not want the product and they refused. I explained serveral times I would like to resolve this but if not I will contact the BBB, my bank and FTC. I gave them a month over and over but they refused to help or even acknowledge the issueBusiness response
11/30/2021
Business Response /* (1000, 5, 2021/11/13) */ Hi ******, Thanks for reaching out! I am so sorry if you feel that way. Be advised that this issue was already resolved. Please check our response to you on NOV 4. If you need further assistance, please send us another email and we'll be glad to help. TEAM STACK!
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Customer Complaints Summary
212 total complaints in the last 3 years.
39 complaints closed in the last 12 months.