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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made a purchase on June 24th and paid $93.32. The item was to be delivered between July 10 and July 20. The item has not arrived and there has been no updated tracking information since July 9th; its been missing for 14 days as of today. The item was a birthday gift and was needed before I leave town tomorrow morning, so there was a few days of flexibility on my end if it arrived slightly later than indicated. I have contacted customer service and requested a refund. They have said my case was escalated to management to fix the issue, but they are dragging their feet. The item is clearly lost and off the grid, I would like a refund immediately.Business response
08/05/2021
Business Response /* (1000, 5, 2021/07/29) */ Hi, Thanks for writing in! I'm so sorry for the inconvenience. The item was already shipped by its designated merchant, but got stuck in transit while en route to the US. Nevertheless, we already refunded this purchase. Please allow 2-3 business days for the refund to show-up in your account. Have a good day! TEAM STACK! Consumer Response /* (2000, 7, 2021/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) After contacting the BBB, the company finally resolved the issue after many days of back & forth shenanigans.
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Customer Complaints Summary
235 total complaints in the last 3 years.
46 complaints closed in the last 12 months.