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Business Profile

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Christy Dawn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Land Stewardship program states "Christy Dawn buys back the cotton from you in exchange for store credit". This is FALSE, the company adds points to your account NOT store credit. Store credit and points are two very different things.Paying back the customer in points and not store credit, which is what the return on investment is supposed to be, is cheating the customer, for a few reasons 1. points expire, 2. the inability to use discount codes with what is supposed to be store credit, which should mean cash that the company has on the books to be used as cash, and 3. you can only use points in increments of a 100, store credit would (should) not work this way. If I had store credit for the shop because of a return, I would (should) be able to use a discount code on a new purchase, as that is money paid in advance to the company for goods that will be bought later. And if this is not what was intended then the language on how the return on land stewardship is "paid", should be clear that it is "points that expire in a year" vs "store credit." The shop also holds onto your cash long after it has processed a return. It takes them 14 working days to actually credit a customer once they've received the return. I think that is an unreasonable time frame. They claim it is because they have a small team. They need a better process and/or need to hire more staff if they have a high volume of sales and returns. Customers should not have to wait 14 days after receipt of goods to get their money back, some of us need it to pay bills and/or need to avoid paying cc interest on a return purchase. Also stop automatically adding Carbon Neutral to orders!

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Brynne dress in the spruce spring pattern because the essence blue hadn't come out yet. Right after the brynne dress in spruce spring sold out I saw the essence blue and decided I'd really like to try both of them to see which dress pattern suits me best. They have a 7 day return window and wouldn't allow me to keep the first dress that was sold out long enough to see both styles together (they were separate orders bc essence blue came out after spruce spring pattern sold out). Meaning I would have to return the spruce spring and not have the option to keep it even if I liked it better than the essence blue. I believe that there should be exceptions to policies when an item is sold out and NOT final sale. If I decide to do an exchange with the first dress I have to wait a few weeks for it to process (meaning my size in essence blue could sell out beforehand) and I would be stuck with a store credit without either of the dresses i was interested in. If I decide to return the first dress I'm out ***** but I can reorder the essence blue and know that I at least have that one. Either way, it's not really a win for me. So congrats to this company and their policies that serve them. They're not customer oriented at all. They do not make exceptions to the rule and you should read their policies very carefully before placing an order because customer service is not helpful. You would think for a ****** piece of cotton they'd be more accommodating. Awful first experience. Shop at Doen, ******* Road, Modatrova, Shopbop, Rouje, Sezane... give them your money.

    Business Response

    Date: 04/01/2024

    Hello,

    Our return poiicy is 7 days from the delivery date. This poclicy is listed on our site. Customers must send back the return in order to receive their exchange order. 

     

    We made this clear to the customer. were very responsive and assisted with an exchange promptly. 

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress from the company and since it was my first purchase I used their own sizing chart. When I received the dress I was not impressed with the material and the size was much bigger. I was told I could get a credit to the company or a smaller size. I texted that I would like a smaller size (as their size chart is incorrect) and I was told then it was out of the return window just 2 weeks after I received a text back from the company regarding the size issue.

    Business Response

    Date: 01/10/2024

    Our return window is 14 days from the delivery date, and this item was listed on our website as final sale. 

    We made an exception and have allowed the customer to return the dress for store credit. 

  • Initial Complaint

    Date:06/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently bought a dress from ******** ***** I have attempted to contact them and received no response. I need to return this dress for a refund (not store credit) My order #CDXXXXXX

    Business Response

    Date: 06/27/2022

    Business Response /* (1000, 5, 2022/06/15) */ Hello, We have an influx of messages from our community and are a two-person team responding to 100s of emails. We will happily assist this customer with a return, however, they haven't allowed substantial time for a response. It's been two business days.

Christy Dawn is NOT a BBB Accredited Business.

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