Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeds have sent me an order that shows being delivered, but i have never received it. I have raised several complaints, but they have never responded to my queries. No response at all. No answer by email, no phone available.

  Business Response

  Date: 04/18/2025

  Hi there, 

  We've reviewed your communications with us and can confirm that this issue has been resolved. Please let us know if there is anything else we can assist with. 

  Customer Answer

  Date: 04/22/2025

  Dear BBB,

  I wanted to follow up to let you know that the sender has finally reached out and resolved the issue with the missing package. Everything has now been taken care of.

  I sincerely appreciate your involvement and support throughout this process. 

  Thank you for your time and assistance. 

  We can consider this matter closed for now - complaint #*******. 

  Best regards,

  Mirka

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a package from a sender identified as AG1, a service to which I am subscribed. However, upon opening the package, I discovered that it was not from AG1, but rather from **************************, a company with which I am unfamiliar. I have attempted to reach out for clarification; however, the only available mode of communication is via email, and I have yet to receive a response that addresses my inquiries. Additionally, *** has not confirmed or denied whether Seed is affiliated with their organization. My primary concern is to ascertain whether I am incurring charges or if I possess an account with **********************.

  Business Response

  Date: 04/02/2025

  Hi there, 

  Thank you for reaching out about this issue.

  While we are currently assisting all of our members through email, we appreciate your feedback. Assisting our members via email allows us to deliver detailed and effective support, ensuring that your concerns are addressed completely and accurately. Although we do not offer phone support, our team is dedicated to resolving member inquiries as soon as possible.  

   After taking a look at the correspondence with our team from March 26, 2025, we were not able to confirm that the order was in our database based off the information provided by you. Our last message requested a picture of the full label of the order you received so that we can further investigate this on our end. We have attempted to locate an Account for you using your name, phone number, and address and were not able to find any results in our system. Without the information requested, we are unable to proceed with the investigation. 

  Please reach out to ***************************** with the information requested and we'd be more than happy to continue to investigate or answer any other questions you may have. 

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20th, 2025 this company took 2 separate charges of ****** out of my bank account fraudulently. I did not order anything from this company but somehow they got my credit card information and took out a total of $644.88 for something that I know nothing about. I didn't create these charges and I want a full refund of my money. Something is crooked here. I saw a similar complaint. I have filed paperwork with my bank and now I would like to have some justice. I have emailed them and have been ignored. There is no option to talk to anyone on the phone. One of 2 outcomes, Either these people are thieves, or they have the address they shipped to and those people are the thieves. Either way, someone should be going to prison and I should get my money back, money that I can't afford to lose. I want all my money back. I did not order anything from this company.. The End.

  Business Response

  Date: 03/27/2025

  Hi there, 

  I've looked into your case and can see that you are currently in touch with a member of our team to work on resolving this. Please continue to work with us via email for a resolution. 

   

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a subscription holder with seed. I had paused my account because I had a ton on hand. Most companies send out reminds of being charged. They claimed they sent one out Feb 26th and to check my junk folders. I have absolutely no reminders just adds to subscribe. Foolish me had it connected to my ****** account so when it got declined with my credit card. I was like oh no! so I logged in and canceled right away. They proceeded to charge my ****** account to my bank account causing an over draft. I asked them to make sure to cancel my order that I don't want it and it should have been enough time to do so. That at this point I cant afford it. They told me sorry there is no refunds even though I literally canceled it right before they charged my ******/ bank account. I have further written them over 10 times with one response besides the automated message. I have also contacted my bank and ****** to try to fight it and will be refusing the package upon delivery.

  Business Response

  Date: 03/17/2025

  Hi there, 

  After reviewing your account, I can see that we were able to resolve this matter via email in the form of a refund. Please let us know if there is anything else we can do to assist you!

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company alleges I have two accountsone with an email known to me and one with an email unknown to me. Under the account and email known to me, there is no active subscription yet the unknown account to me alleges there is an active subscription. The fraudulent account has my credit card number and it charged a years subscription to it without my consent and the company will not credit the charge!! I have not received any product nor did I authorize any product to any account in the first place. This business is a total scam and I would like an investigation into its business practices. Unfortunately, you cant even get a human on the line! They only accept communication via email. Appalling behavior of any consumer based company!

  Business Response

  Date: 03/04/2025

  Hi there - thank you for reaching out about this. Upon reviewing your account and correspondence with our team, it looks like we were able to provide you with a 50% refund of $127.50 as a one-time courtesy. 

  While we are currently assisting all of our members through email, we appreciate your feedback. Assisting our members via email allows us to deliver detailed and effective support, ensuring that your concerns are addressed completely and accurately. Although we do not offer phone support, our team is dedicated to resolving member inquiries as soon as possible. 

  It appears that upon the activation of your subscription, the third-party payment method, Apple Pay, was selected for use. This payment method was set up to include a feature of masking your email address for privacy reasons in order to create your subscription. With this feature, you would continue to receive any correspondence regarding your subscription as it routes any emails sent to your alias to your email inbox. We apologize for any confusion this feature linked to your payment method may have caused as this is not the experience we strive for. 

   If there is ever anything else you need assistance with, please dont hesitate to reach out to us at ******************************

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traditionally they send an email with a clear subject saying I have a few days to to cancel before they ship an order. After I canceled the past few orders to decide whether the product was right for me, they buried the note about an upcoming shipment under an email with a completely different subject. I see this as deceptive and an attempt have the customer not realize that an upcoming order was coming by ignoring the email, which is exactly what happened. I contacted customer service as soon as I got the email for the charge, before shipment, and they refused to cancel the shipment and issue a refund.

  Business Response

  Date: 02/11/2025

  Hi there - thank you for reaching out about this.

  Upon reviewing your account and correspondence with our team, it appears we were not able to provide you with a refund because your request falls outside of our refund policy, which states that only first-time orders within 30 days of delivery are eligible for refund. Kindly note, once an order has been processed, we are unable to cancel them as these are automatically sent to our fulfillment team. I understand that this situation is frustrating, especially if there was any confusion regarding the Upcoming Shipment email you received a few days prior to your refill processing. Our intention is never to cause any inconvenience. As stated in the correspondence with our Care team, the subject heading is highlighting that another month has passed and youre ready for another shipment of Seed. Since a lunar rotation is roughly 30 days, we like to use creative language that lines up with our Seed brand and values to signify a new shipment is on the way. 

  I hope this helps clarify any confusion regarding our Upcoming Shipment email. We hope you give us another chance in the future. If there is anything else you need assistance with, please dont hesitate to reach out to us at *****************************************************.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that my seed billing needed to be updated. When I updated it, I was charged twice, which pushed us into overdraft. Seed has a phone number, but the phone number only plays a pre-recorded message saying to send them an e-mail. So I sent them a message within an hour of this double charge.They have since completely refused to refund me, and will not budge even slightly, despite this being a system error and me notifying them promptly. They ALSO are breaking international shipping law, since they're legally not allowed to send six months of probiotics to *******I have been a customer with ********************** for years. Over those years, I've paid them thousands of dollars and referred multiple people. Seems they don't care about any of these things.

  Business Response

  Date: 02/09/2025

  Hi there, 

  Thank you for taking to time to share your thoughts with us! 

  After thoughtful consideration, weve made the decision to discontinue phone support. Providing a galaxy-class member experience is top of mind for us and pivoting to an email-only support channel allows us to provide effective solutions and route time-sensitive inquiries to the members of our team that will be most helpful in resolving the issue at hand.

  I can see that we were able to make an exception to our refund policy and issue a refund the two orders in question and that you have now received the two orders as wellwe're glad to hear this!

  If you have any additional questions, please reach out to us at *****************************************************.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noted I needed to cancel my subscription. I cancelled it, but it said it already started processing an order. I emailed them immediately, but the email came back. I sent a second email, and while the product had not shipped, they said I could not stop it and they would not refund or accept return. There is no way to remove my credit card info removed from the account.

  Business Response

  Date: 02/02/2025

  Hi there, 

  After reviewing your communication with a member of our team, I can see that we were able to successfully issue a refund for the order in question, in line with our 30-day risk-free guarantee. If you have any additional questions, don't hesitate to reach out to use at *****************************************************. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22864345
  
  I am rejecting this response because they did not provide me a refund of my first thirty days, they provided me a refund of the additional charge for the next 30 that I cancelled within the 30 days.  This was only done after I filed a complaint with BBB.  I filed the complaint because even though I cancelled ahead of the order date, they said they would not cancel it because it had already shipped and could not refund me.  I uploaded proof that it only shipped after the person said "We cannot refund you because it has already shipped...We hope you can share your Seed with a friend who might find it helpful." Why would I give to someone else something I found to be poor?

  They did not refund me for the original 30 day, just for the order that I cancelled on the correct date.

  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/05/2025

  Hi therethank you for your response. 
  

  After reviewing your Account and taking a look at the correspondence with our team, on January 25, 2025, we issued you a refund for $109.73 to the payment method on file for your most recent order. 
  

  If there is anything else you need assistance with, please dont hesitate to reach out to us at *****************************************************

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am enrolled in a subscription with Seed. On 12/20/2024 I received an email that my next order had shipped. On 12/23/2024 my bank account was charged for this order. The tracking on *** for the order says on 12/23/2024 package damaged - returned to sender. I reached out to Seed customer support on 1/8/2025 about this issue. I got an automatic message that they were experiencing high volume. I still have not heard back from them. I am out of Seed supplements. I have paid for the order but have not received anything.

  Business Response

  Date: 01/13/2025

  Hi there, 

  Thank you for reaching out about this. I apologize for the delayed response from our Care team while we worked through our high volume of inquiries and thank you for your patience. 

  After reviewing your Account, it appears that you were assisted by a member of our Care team on January 10, 2025, and issued a complimentary replacement. This was the email that you received with the tracking details to your replacement order. Your next refill is scheduled for February 10, 2025, to give you time to work through your replacement supply. 

  Again, we apologize for the delay and if there is ever anything else you need assistance with, please dont hesitate to reach out to us at *****************************************************. 
  
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for my subscription without getting notified that it was going to be shipped, like it normally does. when I noticed I was not getting a response within their 24 hour turn around time, I went in to try to cancel the order, which is said it was successfully pushed back to February. when they finally reached back to me, they said they were not able to stop it nor give a refund. they claim that they sent an email, and it was opened, but that is inaccurate. I have had this subscription for many months and I know how this works as soon as I get the email and I am not ready for another one. I will push it back and it successfully takes this time around. I did not receive the email and it claimed that I was able to push back the date. I find this to be very deceiving because why does it say that I was able to successfully push back the order before it was shipped and then the representative told me that that it was unable to because it was already processed. I gave them proof of it being pushed back to February and they are still refusing a refund. I think that this is fraud since they gave me the option to push the shipment date back, it successfully took on the website, but then when I speak to representative, she said no it's almost as though it's a win-win situation for them and I end up losing anyways

  Business Response

  Date: 01/13/2025

  Hi there - thank you for reaching out about this. Upon reviewing your account and correspondence with our team, it looks like on January 2, 2025, you successfully updated your billing date to February 2, 2025. This action was completed after your order had been processed.

  For some insight, your order processed at 1:00pm UTC on January 2nd and your refill was rescheduled to February 2nd, 2025 at 10:12pm UTC on that same day. Changes in your Account must be completed at least 24 hours in advance, which is why we notify our members via email 3 days in prior their processing date, to let them know about their upcoming order. Your email reminder sent on December 30, 2024 and opened on January 1, 2025 to notify you of your processing date of January 2, 2025. 

  Kindly note, once an order is processed, we cannot cancel the order, even if it has not shipped. Since this order falls outside of our refund policy, we were not able to provide you with a refund. 

  We apologize for any inconvenience this may have caused. If there is ever anything else you need assistance with, please dont hesitate to reach out to us at *****************************************************. 
  
  
  
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22779872
  
  I am rejecting this response because:

   

  I did not receive the email saying it was going to be shipped. How was I suppose to stop it, if I had no idea it was being shipped? 
  

  The day I saw I was charged, I immediately sent an email. I waited 24hours and got no response, and I went in to the system to change the date.

   

  The principal is that I successfully pushed the date back, but yet it was still shipped? I even sent proof that the order was pushed back and still charged with no refund. Why give the option? This is a lawsuit waiting to happen 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 01/27/2025

  Hi there, 

  Thank you for following up and sharing your concerns with us. We truly understand how frustrating this situation has been for you, and we appreciate the time and effort youve taken to provide additional context.
  
  Ive thoroughly reviewed the details of your case, including your emails, your BBB inquiry, and the history on your account. I can confirm that the upcoming shipment reminder email was sent to your email address on December 30, 2024. Our records also indicate the email was opened. However, I understand your perspective and the frustration you feel if you were unable to locate this email in your inbox.
  
  Regarding your attempt to adjust your shipment date, the charge for your refill order was processed on January 2, 2025, at 5:01 AM PST. The reschedule request to push back the refill date was submitted later that day on January 2, 2025, at 2:12 PM PSTafter the charge had already processed. Once an order is processed, it immediately enters our fulfillment system, and we are unable to cancel or redirect it, as mentioned in our policy. While I understand this process may feel restrictive, it is in place to ensure consistency and fairness across all members.
  
  As much as I would like to assist further, our policies are clear that we cannot issue refunds for orders beyond the initial 30-Day Guarantee period. I can assure you that we take your feedback seriously and will share your experience with our team to explore potential improvements to our processes and communication.
  
  I know this may not be the resolution you were hoping for, but I hope you can understand that these guidelines are in place to uphold fairness for all members. If you have any additional questions or concerns, please dont hesitate to reach out.
  
  Thank you for your patience and understanding.
  

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22779872
  
  I am rejecting this response because: this is absurd. You guys rather lose a customer than to provide a refund. Its sad to see that a business prefers the dollar over keeping a customer. I will make sure you tell everyone I have encouraged to try these to no longer purchase from you guys. Granted, a handful of customers is insignificant to you guys, but it is the principal at this point 
  
  Sincerely,
  
  **** ********