Business ProfileforCoastline Ventura

I’m a working mom with a 1 year old. She was 2 months when we moved here to a 4th floor apartment with an elevator. It should come as absolutely no surprise that I would never have rented a 4th floor apartment w a new baby if there were no elevator. About 3.5 months ago the elevator started malfunctioning. We notified the management as did other tenants and it was eventually taken out of service (after weeks of dangerous feeling jolting and stalling). We were not notified of a time line for repair and after maybe 2 weeks of lugging a stroller, a baby, groceries and work gear up and down the stairs we asked for updates from the management office. We were told “it’s being worked on” After about 6 weeks of no elevator, we wrote to the manager and asked for a partial rent credit since our agreement to rent this apartment was at least in part on the basis of accessibility. Their lawyer emailed us stating essentially that sometimes problems occur and they are not liable for them and they don’t owe us anything. It took 2.5 months for the elevator to come back into service. It’s been working for 2 days now. In the meantime we cancelled a visit from a family member who is wheelchair bound since there was no access. We continued to pay a steep rent w no adjustment. The owner has been replying to reviews online w a promise to rectify the situation and a phone number to call. However, the phone number is to the management office secretary. Other tenants have mentioned that they believed the responses and called the number only to feel tricked once again when the secretary reports there’s nothing she can do and she doesn’t know what they’re talking about. I think this behavior is abhorrent and it’s clear that the goal is to subvert tenants’ needs and rights. I’m relieved that the elevator works but I have zero faith that it will remain working nor do I have faith that they will tend to any other issues that arise despite heavily overcharging for rent.