Business ProfileforCrown Dodge Chrysler Jeep RAM

In August 2022, a rebuilt engine was installed by Saticoy Auto Center located at ***** ******* Street, Canoga Park, Ca. 91304 Tele: ###-###-#### and was given a warranty of 36 months or 100,000 miles. I was told the warranty was from Dodge Dealer were the engine was purchased. In May 2024, I noticed oil drops under the vehicle, so I took the vehicle to Saticoy Auto Center and was told the main seal was leaking and was covered under the warranty as it was only about 40K miles on the engine since it was replaced. I was asked to the take the vehicle to Crown Dodge were the engine was purchased. When I took the vehicle and while I was waiting for a ride, I was told by the service advisor Mr. J***** ****** that there were couple of leaks in the main seal and also cylinder # 3 was misfiring (nothing was given in writing), also he stated there was evidence of mice droppings and some chewing of harness cable. He asked to me to file a claim with my Insurance company. Again, I was not provide anything in writing, it was not until after I requested on May 23, 2024 I was given an estimate of replacing Harness wiring and stating that he will not request any diagnostic test done on the vehicle unless I file a claim with my insurance as he does not want to destroy any evidence. I went back to Saticoy Auto Center, where I was told that they need to fix the engine and if there is any other issues (Harness Wiring) they will take care of it, as the vehicle is running and does not need to replace the cable and can be repaired, he also stated that the amount dealer was asking approx. $6, 600 .00 was ridiculously high and essentially the cost of new engine. It had been 4 weeks since We hope you will help us resolve the issue as we feel we are victim of Fraud and Cheating. I have attached the paperwork from the original repairs.