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Business Profile

Clothing

Emu Australia

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    12/17/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased boots from them November 25th, they were too small so i *** them back which they received on December 9th. But they have not sent me the size 9s...so far they haven't responded to two emails I've sent either. Not a word. I think they are stealing my money

  • Initial Complaint

    10/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    purchased from Emu Australia on 9/14 a pair of boots. Platinum Slinger Slim Lo size 6 - returned boots via *** on 9/29 for an exchange to a larger size 7 - boots were returned and received at Emu Australia on October 5, 2023 Tracking #1Z87XW299096400421. Have sent multiple emails regarding an exchange- dont know why delay . I did get a discount for the boot but assumed it would be an even exchange. Im concerned about the lack of info from Emu regarding this transaction.

    Customer response

    10/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    Thanks for your help! I received an email from Emu Australia this evening reimbursing the amount that I paid for the boots ! This is now in my bank account ! 
    Much appreciated !


    Sincerely,

    *************************

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BBB Rating & Accreditation

B

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Contact Information

2825 S Santa Fe Ave

Vernon, CA 90058

Customer Complaints Summary

5 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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