Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fashion Nova Order #********* Date Placed: 5/3/2025, 8:08:11 AM Total: $88.79 To Whom It May Concern,I am writing regarding Fashion Nova Order #*********, placed on May 3, 2025, with a total of $88.79. The items were scheduled for delivery by May 7, 2025. It is now June 3, 2025, and I have yet to receive the order.Despite multiple attempts to contact Fashion Novas customer service, I have received no meaningful response or resolution. My emails have gone unanswered, and no action has been taken to address the issue. According to the tracking informationwhich is now no longer validmy order has not left the warehouse. I have attached a screenshot showing the delivery status remains "undelivered," along with documentation of four separate attempts to reach out for ********** this point, Fashion Nova has collected payment but failed to provide the merchandise or adequate customer service. I am requesting an immediate update regarding the status of my order, a full refund to my original form of payment, or a confirmed shipment with tracking.

  Business Response

  Date: 06/04/2025

  Thank you for contacting us about your order #*********.
  
  The carrier has advised us that they encountered an issue and will be unable to deliver the package. Let's resolve this quickly and although you may still receive your order, we would like to cover the cost of your order now.
  
  Please click the link below to submit your claim and select your preferred appeasement option:

  *************************************************************

  This claims link will be active for 30 days from today. It's important to complete and submit the claim within this period. After 30 days, the link will expire, and we won't be able to issue a new one.
  
  Please let us know if you have any questions.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the package on April ******. The packages cost $215.01.Fashion nova delivered the package but *** delivered it to the wrong address/home. I tried to get in contact with FashionNova and they kept saying they will get in contact with me through my email. I checked everyday, no respond. *** stated they filed a claim but waiting to hear back from them but also no response. I tried to get my package my emailing them every other day for a month. Then they said since its been over 30 days I couldnt get a refund.

  Business Response

  Date: 06/04/2025

  Thank you for contacting us regarding order #*********
  
  Although the carrier marked your package as delivered, we acknowledge that you did not receive it. 
  
  We have decided to make a one-time exception for the recent troubles with your order. Please click the claims link below and let us know if you would like to reship your order or receive store credit in the form of an E-Gift Card for your order!
  
  *************************************************************
  
  Please Note: The link will expire 30 days from today. Be sure to complete and submit your claim within this period as we cannot reissue the link or proceed with a resolution after it expires.
  
  Thank you, and have a great day!

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jaden ********

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid for 1-Day Shipping from fashionova and the Order was Not Received on Time. In fact, I am still waiting for it to be delivered. I placed an order on June 2nd before 3PM and selected 1-day shipping which cost $19.99 The package did not arrive the next day as expected.This is the 3rd time fashionova has done this. This is the 3rd major event that I am missing because I paid for fast shipping and fashionova did not deliver. They also dont have any working email to contact them and when I try going through the help center I get kicked out. Could you please look into this issue? I would like to a refund for the expedited shipping fee since the service was not fulfilled.

  Business Response

  Date: 06/04/2025

  Thank you for contacting us about your order #*********. We understand you were eager to receive your shipment and appreciate your patience.
  
  Based on the tracking information, your order has been successfully. However, since it seems to have arrived past the expected timeframe, wed like to offer our sincere apologies and to make things right, we have reimbursed your shipping cost of $19.99 to your original form of payment.
  
  We appreciate your patience and understanding!

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 15th 2025 I ordered 1. Wife of an athlete jersey 3X $10.50, 111 ****************** top-burgundy 3X $12.50 and ******* Jogger pant set-black size 3X $22.50. I order next day shipping for $19.99 confirmed to receive Friday May ******* totaling $65.49. Late Friday I received notification from Fashion Nova that my order was arriving Monday May 19th, 2025 due to an "emergency situation or severe weather conditions". Monday May 19th arrived and I NEVER received my package and *** is stuck on "The delivery date will be provided as soon as possible." There has been no update since May 22, 2025. I have tried reaching out to fashion nova over 11 or more times through their ************* listed on their website and they refuse to answer my emails about the matter. They so not allow correspondence via phone. At first I only wanted my Items to be reshipped but after getting no reply for days and now going on 3 weeks I would like a REFUND. I contacted *** and they told me to contact the shipper 'Fashion Nova" and they are not cooperating. I can't believe such a large company would act in such a unprofessional manner and let so many emails go UNANSWERED!

  Business Response

  Date: 06/04/2025

  
  Thank you for contacting us about your order #*********, placed on 5/15/25. Your order seems to be stuck and not moving. We strive for perfection, but unexpected delays happen occasionally. 
  
  
  Please click the link below to submit your claim and select your preferred appeasement option:
  *************************************************************
  
  This claims link will be active for 30 days from today. It's important to complete and submit the claim within this period. After 30 days, the link will expire, and we won't be able to issue a new one.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from this company for my son birthday order that was shipped through ***. The package was stolen due to *** leaving the package in the hallway instead of in front of my door where there is a camera. I filed a claim with *** and it looks like *** has taken fault for the stolen package due to the delivery driver negligence. I have been waiting and waiting for Fashion Nova to reply to my emails and/or refund me or even give me an update on my claim. *** has followed up with them and paid Fashion Nova (the sender) for the stolen package. These items cost me $300 and please be reminded these were my son birthday items. It has been 2 months and I havent heard a word from Fashion Nova. They have been paid from me and now *** and I still do not have any items or reimbursement. I am livid and my son has been patiently waiting. This company is a SCAM!!!!!

  Business Response

  Date: 06/03/2025

  Thank you for contacting us!
  
  Although the carrier marked your package as delivered, we acknowledge that you did not receive order #*********
  
  We have decided to make a one-time exception for the recent troubles with your order. Please click the claims link below and let us know if you would like to reship your order or receive store credit in the form of an E-Gift Card for your order!
  *************************************************************
  
  Please Note: The link will expire 30 days from today. Be sure to complete and submit your claim within this period as we cannot reissue the link or proceed with a resolution after it expires.
  
  Per *** policy, we want to ensure you understand this appeasement will be a one-time courtesy that will cover the entire amount of your order. Please note, if this issue were to happen again in the future, *** will only be able to cover up to $100 of the amount of your order.
  
  Please let us know if you have any questions.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase via Fashion Nova app on May 1, 2025. I spent $100 to receive merchandise via 1 day delivery, May 2, 2025. When i did not receive the package on May 2nd, I contacted fashion nova to request a refund. The some of the items were needed for May 3rd funeral. They do not have a live person to talk too and the app/website takes you in circles when you a trying to ***ort a issue. I finally received a response and was told I would have to receive the package first, then request a refund. After a few days, i noticed the package tracking info was not updating. I contacted the carrier, On Trac. I spoke with the *** at On Trac and was told they did not have my package. They stated Fashion Nova only created a shipping label, no merchandise was provided to On Trac for pick up. I then contacted Fashion Nova again and was told they would escalate my issue. No response and no merchandise as of today June 3rd, a month later.

  Business Response

  Date: 06/03/2025

  Thank you for reaching out to Fashion Nova regarding your order#*********.

  The carrier has advised us that they encountered an issue and will be unable to deliver the package. Let's resolve this quickly and although you may still receive your order, we would like to cover the cost of your order now.

  Please click the link below to submit your claim and select your preferred appeasement option:

  Link: *************************************************************

  This claims link will be active for 30 days from today. It's important to complete and submit the claim within this period. After 30 days, the link will expire, and we won't be able to issue a new one.

  If you have any additional questions or concerns, please feel free to let us know.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a big order and was expecting it by Tuesday 5/27/2025, this was for a trip that I was going on. Mind you I paid $20 just for quick delivery. Well the 27th rolls around and it says package delivered, unfortunately I did not receive this package. Went on fashion novas website to figure out what could be done, it says I had to wait 48 hours to contact them due to maybe the carrier delivering late & check with neighbors. So I did that, I waited a few days, asked my neighbors, talked to the mail carrier and no luck. So I reached back out to fashion nova and they have been absolutely no help. All thats been said is automatic emails saying that the package says it was delivered by the carrier and thats it. No offer to resend the items and no offering store credit, nothing. And you cant talk to a real person because theres no number to call, you can only email! Im absolutely disgusted. Them being unresponsive, the automatic messages, no offer to resolve the issue. Just wow. Doesnt seem like they really care about their consumers all. I want my money back and I will not be recommending them at all to anyone.

  Business Response

  Date: 06/03/2025

  Thank you for reaching out to Fashion Nova regarding your order#*********.

  If you believe your package was misdelivered or never arrived, we recommend you file a claim with **** You can start a *** claim within ********************************************************************* damaged.

  Please follow the instructions below: 
  - Access the *** Claim page here: **********************************************
  - Create a profile or log in to your account with ***
  - Click Log in to file a claim
  - Enter the information, such as
  -- Tracking number
  -- Problem being reported
  -- Merchandise description, quantity, and value. 

  Once your claim has been submitted, please allow *** up to 15 business days to complete your claim, though it may be resolved much sooner.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  

  I personally emailed the BBB agent working the case and fashion nova letting them know this issue has been resolved

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  
  Sincerely,
  
  ***

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some vacation clothes from fashion nova and one of my pieces came back with the zipper torn I put in a dispute for a refund someone reached out regarding it but never issued a refund after multiple verification ** were given. Their return policy is 14 days and it now pass due and Im still without help. They keep saying I havent responded but I have numerous times and sent screenshots but they have failed to still give me help

  Business Response

  Date: 06/01/2025

  Thank you for contacting Fashion Nova regarding this ongoing issue. 
  
  Upon further review of this issue, we have determined you are eligible for one of the following options.
  
  Store Credit in the form of an E-Gift Card
  Refund to the original method of payment.
  
  Once you confirm your preference, we will be able to move forward with the resolution.
  

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like a full refund back to the original payment method 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I placed a large order of clothing from the site. Several things did not fit so I returned them via mail. The return was accepted. It occurred within the required timeline to get a site credit in the form of gift card. The website shows I have an active gift card for $198 and one for $18. But the code is inaccessible. I've tried numerous times to have it sent to my email but it will not come. I've emailed customer service, used their site to ask for it to be sent out again with no luck. I've checked my spam folders as well and nothing. I have no way to use this gift card and I'm just out of 200+ dollars.

  Business Response

  Date: 06/01/2025

  Thank you for contacting Fashion Nova regarding this ongoing issue 
  

  Please provide an alternative email address were we can reroute your E-Gift Card too. 
  
  We thank you for your patience and understanding in this matter.

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. As long as the requested gift cards are emailed to ********************** I will find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/14 for $233.83 and paid $19.99 for expedited shipping order # *********. I received an email stating there was a technical issue with payment and order was not completed and I was not charged. I then immediately placed another order with next day shipping since this order could not be completed. I placed another order # ********* exact to the first order because I needed the items very next day. I then receive an email saying the order was delayed. Both orders were then received 2 days later at the same time. I have been requesting a full refund for 1 of the orders as it was their fault for telling me the payment and order was not processed when It was. I have been going back and forth via email and only resolution I can get is 2 gift cards for your error instead of a refund back to my original card. $550 later, this company keeps saying they only issue gift cards but indeed refunded the shipping fee on 1 of the orders. shipped every item back right away and still can't get a full refund to my card for this mistake. malicious email was sent with false information about my payment being declined and order not being processed and they will not correct the problem.

  Business Response

  Date: 05/29/2025

  Thank you for reaching out! Were dedicated to resolving any issues you may encounter, and were pleased to inform you that your request for a refund has been reviewed.
  
  Regarding your return for order #*********, Fashion Nova provides refunds for merchandise returned to us in the form of store credit via an E-Gift Card code. However, as a one-time courtesy, we have converted your store credit back to your original form of payment. 

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****