Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a big order and was expecting it by Tuesday 5/27/2025, this was for a trip that I was going on. Mind you I paid $20 just for quick delivery. Well the 27th rolls around and it says package delivered, unfortunately I did not receive this package. Went on fashion novas website to figure out what could be done, it says I had to wait 48 hours to contact them due to maybe the carrier delivering late & check with neighbors. So I did that, I waited a few days, asked my neighbors, talked to the mail carrier and no luck. So I reached back out to fashion nova and they have been absolutely no help. All thats been said is automatic emails saying that the package says it was delivered by the carrier and thats it. No offer to resend the items and no offering store credit, nothing. And you cant talk to a real person because theres no number to call, you can only email! Im absolutely disgusted. Them being unresponsive, the automatic messages, no offer to resolve the issue. Just wow. Doesnt seem like they really care about their consumers all. I want my money back and I will not be recommending them at all to anyone.

  Business Response

  Date: 06/03/2025

  Thank you for reaching out to Fashion Nova regarding your order#*********.

  If you believe your package was misdelivered or never arrived, we recommend you file a claim with **** You can start a *** claim within ********************************************************************* damaged.

  Please follow the instructions below: 
  - Access the *** Claim page here: **********************************************
  - Create a profile or log in to your account with ***
  - Click Log in to file a claim
  - Enter the information, such as
  -- Tracking number
  -- Problem being reported
  -- Merchandise description, quantity, and value. 

  Once your claim has been submitted, please allow *** up to 15 business days to complete your claim, though it may be resolved much sooner.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  

  I personally emailed the BBB agent working the case and fashion nova letting them know this issue has been resolved

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  
  Sincerely,
  
  ***

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some vacation clothes from fashion nova and one of my pieces came back with the zipper torn I put in a dispute for a refund someone reached out regarding it but never issued a refund after multiple verification ** were given. Their return policy is 14 days and it now pass due and Im still without help. They keep saying I havent responded but I have numerous times and sent screenshots but they have failed to still give me help

  Business Response

  Date: 06/01/2025

  Thank you for contacting Fashion Nova regarding this ongoing issue. 
  
  Upon further review of this issue, we have determined you are eligible for one of the following options.
  
  Store Credit in the form of an E-Gift Card
  Refund to the original method of payment.
  
  Once you confirm your preference, we will be able to move forward with the resolution.
  

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like a full refund back to the original payment method 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I placed a large order of clothing from the site. Several things did not fit so I returned them via mail. The return was accepted. It occurred within the required timeline to get a site credit in the form of gift card. The website shows I have an active gift card for $198 and one for $18. But the code is inaccessible. I've tried numerous times to have it sent to my email but it will not come. I've emailed customer service, used their site to ask for it to be sent out again with no luck. I've checked my spam folders as well and nothing. I have no way to use this gift card and I'm just out of 200+ dollars.

  Business Response

  Date: 06/01/2025

  Thank you for contacting Fashion Nova regarding this ongoing issue 
  

  Please provide an alternative email address were we can reroute your E-Gift Card too. 
  
  We thank you for your patience and understanding in this matter.

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. As long as the requested gift cards are emailed to ********************** I will find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/14 for $233.83 and paid $19.99 for expedited shipping order # *********. I received an email stating there was a technical issue with payment and order was not completed and I was not charged. I then immediately placed another order with next day shipping since this order could not be completed. I placed another order # ********* exact to the first order because I needed the items very next day. I then receive an email saying the order was delayed. Both orders were then received 2 days later at the same time. I have been requesting a full refund for 1 of the orders as it was their fault for telling me the payment and order was not processed when It was. I have been going back and forth via email and only resolution I can get is 2 gift cards for your error instead of a refund back to my original card. $550 later, this company keeps saying they only issue gift cards but indeed refunded the shipping fee on 1 of the orders. shipped every item back right away and still can't get a full refund to my card for this mistake. malicious email was sent with false information about my payment being declined and order not being processed and they will not correct the problem.

  Business Response

  Date: 05/29/2025

  Thank you for reaching out! Were dedicated to resolving any issues you may encounter, and were pleased to inform you that your request for a refund has been reviewed.
  
  Regarding your return for order #*********, Fashion Nova provides refunds for merchandise returned to us in the form of store credit via an E-Gift Card code. However, as a one-time courtesy, we have converted your store credit back to your original form of payment. 

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order from Fashion Nova on May 6th, my items were shipped and my package came within a few days, I was very pleased with the shipping time frame. I was supposed to receive a pair of pants, sandals, a shirt, and an outfit. When I went to open my order I instantly knew it wasnt right. I was sent a two piece vacation outfit that I did not even order. Upon looking this outfit was labeled as my sandals so I could see why I was sent the wrong item but my pants were also missing. So I did receive 2 out of the 4 items I ordered. Ive since emailed this business about 3 separate times looking to make this right. With no customer service call center and no response to my emails I feel as though Ive been robbed by this big business and completely ignored now that they have my money. I dont believe a business of this magnitude should not NOT have a call center with some human representatives. Highly unsatisfied and will never order from this company again.

  Business Response

  Date: 05/29/2025

  Thanks for reaching out to Fashion Nova regarding your order#*********.

  We regret the inconvenience caused due to the missing item(s) in your order. Please let us know which option below will work best for you, and we will be happy to resolve this quickly:

  1. Full refund for the missing item(s)
  2. Store credit that is equal to the value of the missing item(s).

  Let us know your preference to proceed further.

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like a refund on the two items that I did not receive. Thank you. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Fashion Nova Customer Service,I am writing to inquire about the status of my order *********, which I placed on 5/24/2025. I have not yet received a tracking number, and the order has not been shipped.I would appreciate it if you could provide an update on when my order will be shipped and the tracking information. If there are any issues preventing shipment, please let me know as soon as possible. I need to package for a special event I need to attend . Thank you for your assistance.

  Business Response

  Date: 05/29/2025

  Thank you for reaching out to Fashion Nova regarding your order#*********.

  We are diligently working to get this order to you as quickly as possible. Your order is currently being processed in our warehouse and has not yet shipped.

  We understand you are eager to receive your package, but this order is currently still within the timeframe. Your order may take up to the amount quoted in our delivery time charts located on our website. Please keep in mind that business days do not include Saturdays, Sundays, or U.S. Holidays.

  If you have any additional questions or concerns, please feel free to let us know.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But how long will that take ? I need the package by the 3rd the event is on the 4th 
  
  Sincerely,
  
  ***** Chess

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon I place an order today at 7am and paid 15 dollars extra for 2 days shipping.Its 4:52pm right now and my order is still not shipped yet which means I wont get it Friday.Please I need them to ship my order asap or give me my money back please.

  Business Response

  Date: 05/28/2025

  Thank you for contacting us about your order #*********.
  
  Your order has been handed off to your final mile carrier and will be delivered soon. You can view the latest updates here:
  ****************************************************************************************************************
  
  We understand you are eager to receive your package, but this order is currently still within the timeframe. Your order may take up to the amount quoted in our delivery time charts located on our website. Please keep in mind that business days do not include Saturdays, Sundays, or U.S. Holidays. For more general information on our estimated shipping timeframes, please check our delivery time charts here.
  
  Please let us know if you have any questions.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did One DAY SHIPPING, while my package a week later STILL HAS NOT ARRIVED.

  Business Response

  Date: 05/28/2025

  Thank you for contacting us about your order #*********, placed on 5/22/25. We understand you were eager to receive your shipment and appreciate your patience.
  
  Based on the tracking information, your order has been successfully delivered. However, since it seems to have arrived past the expected timeframe, wed like to offer our sincere apologies and make things right. Weve sent you a $15 gift card, valid for 30 days, to use on your next purchase. It will arrive via email, so be sure to check your inbox, including your junk or spam folder, for an e-gift card from ***********************************************************.
  
  We appreciate your patience and understanding!

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Fashion Novas failure to issue a refund of $19.99 for a damaged item I received. On April 17, 2025, after providing all requested documentation including photos and videos of the damage, Fashion Nova confirmed via email that I would receive a refund for the damaged shirt I purchased (screenshot attached).Despite this confirmation, I have not received the refund. I followed up through their help center and was told on May 5 that my case would be escalated to the appropriate team (screenshot attached). After receiving no update, I contacted them again and was told a second time on May 21 that the issue would be prioritized and someone would get back to me (screenshot attached). As of today, May 28, it has been 23 days since the initial escalation and 7 days since the most recent communication, and I have still not received a refund nor any further updates.I have made every effort to resolve this issue through Fashion Novas customer support channels, but my emails are now going unanswered. I am simply requesting the refund of $19.99 back to my original form of payment, as promised and as appropriate under their return and refund policy.I am submitting this complaint to the BBB in hopes of receiving assistance in resolving this matter.Thank you,********

  Business Response

  Date: 05/28/2025

  Thank you for reaching out regarding order #*********.
  
  We would like to let you know that your refund is being processed in the amount of $19.99. Please allow up to 7 business days for the amount to post to your account and note that this timeframe is dependent upon your financial institution. 
  
  Happy Shopping, and if you have any additional questions, please visit our Help Center! 

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you SO much for your prompt action in helping me get a resolve! 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around May 11, 2025, I made a purchase for $120. On May 17th, I received an email that my package was delivered. I informed them (by their site) that I did not receive my package and they said an investigation would be opened. This is becoming a common problem with Fashion Nova and their deliveries and there is no phone number to talk to a person to get information. I would like a refund and I would like these people to be investigated to see if they are actually sending out packages or do they pick which ones go out and which ones get an email to say that they were shipped. My shipping Order number is *********.

  Business Response

  Date: 05/28/2025

  Thank you for contacting us regarding order #*********
  
  Although the carrier marked your package as delivered, we acknowledge that you did not receive it.
  
  We have decided to make a one-time exception for the recent troubles with your order. Please click the claims link below and let us know if you would like to reship your order or receive store credit in the form of an E-Gift Card for your order!
  
  *************************************************************
  
  Please Note: The link will expire 30 days from today. Be sure to complete and submit your claim within this period as we cannot reissue the link or proceed with a resolution after it expires.
  
  Thank you, and have a great day!

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****