Business ProfileforPISTOLA

I originally placed an order with Pistola Denim in early November and paid for expedited shipping so that it would arrive while I was visiting my family for Thanksgiving. I ordered some clothes I planned on wearing for the holiday. The order did not even ship before I left my mother's house and returned to my home - even though they charged me nearly 30 dollars for expedited shipping. I tried to get Pistola to change the shipping address since it was still in their possession, but they did not. They shipped it to the address where I no longer lived. It took my elderly mother some time to pick up her packages and to then ship it to me. I asked her to ship directly to Pistola but she misunderstood. So, by the time the package got to my, it was beyond the dismal 15 day return window. I have emailed their customer service a few times a week and I get no response. Their late shipping, their inability to shift the shipping address, and their refusal to respond to my emails asking to speak to a rep or to have a one-time extension on returns (due to their late shipping / mistakes) have made it impossible to get any traction on this issue. It seems they just take your money and give you no option for return. On their website, they ask for their customers' understanding and patience, that they are trying to handle orders and requests and that ***** etc has made it harder to do so with urgency. I get it. I have been patient, but they only offer 15-day return window. When their shipping is delayed and their inability to respond to email inquiries makes it impossible to meet that 15 day window, they should then offer some leniency for their customers as well.