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Business Profile

Furniture Stores

The Furniture Deal

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    05/04/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    On 10/28/2021 I purchased a flex steel triple power lift recliner. I am a man that weighs 460 lbs. and was guaranteed at the time of purchase, that the recliner would support my weight even if I hit 500 lbs. The recliner was purchased for the amount of $1,790.23. The recliner broke back in December of 2021. I have called several times because the recliner comes with a one year warranty. Every time that I call, I am told to expect a call back and I feel like I get the run around. There was a time when the furniture store sent someone out to inspect my recliner and took pictures, I was told that they would take care of the broken recliner. I have made several attempts to call and get my recliner replaced if they are not going to fix it. I am not physically able to visit the store in person due to health conditions. It has been months and nothing has been done to honor the warranty on the recliner. The invoice number for the purchase is #14799.

    Business response

    05/12/2022

    The Furniture Deal Does Not Offer Refunds on  merchandise that has been in customers home and being used by customer.

    (1) Customer Called The Furniture Deal and notified us that he was having an issue with the chair & we had staff go to customers house to identify the issue. 
    There Was an issue with the mechanism. We explained that chair is under a factory warranty and that parts would have to be ordered. 
    The Furniture Deal Staff Notified Management that customer has had bodily fluid accidents on the chair such as urine/soil saturation marks and had strong urine scent while trouble shooting issue. 

    (2) The Furniture Deal Does not take back into stock, exchange, or replace furniture that has urine/soil saturation. 

    (3) Warranty Claim for Parts Has Been Approved and parts are on order. The Furniture Deal Does not have any control over how soon the parts will arrive. 

    (4) We have Explained Multiple Times To Mr. Weatherby That Parts are on order and as soon as they arrive we will have them Installed and hopefully the issue will be resolved with the mechanism issue. 

    (5) Both Customer & Merchant copy of invoice are noted that there is a no return policy on furniture once product is received. 

    (6) Attached in this email are supporting documents for the customer complaint against The Furniture Deal. 

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 16

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

2600 S Mooney Blvd

Visalia, CA 93277-6239

Visit Website
(559) 625-8080

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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