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Business Profile

Electric Tools

Tool Parts Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Reviews

This profile includes reviews for Tool Parts Pro's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tool Parts Pro has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Gregory K

      Date: 02/02/2024

      Placed an order 1-12-2024. Received an email order acknowledgement and that is it. Attempted to contact them multiple times. You cannot talk to anyone, only a email inquiry. All calls to the company put you into a generic voicemail. I have emailed them 3 times, and received 1 email response that blames delays on staff shortages and US weather conditions??? The email does not provide and updates, expected shipping dates or tracking information. Each week I send in another email inquiry, but they no longer respond. It appears obvious that this is nothing more than a sham company. They provide no option to cancel your order, so you need to cancel your payment with the bank. If they are a physical company, they must be on the verge of bankruptcy and are just using customers money to stay afloat with no intention of shipping a product to you. They use your money for a few weeks, until you ultimately cancel your payment. DO NOT USE THEM!

    • Christopher R

      Date: 12/04/2023

      TRIED CONTACTING THIS COMPANY NUMEROUS TIMES VIA PHONE AND EMAIL WITH NO RESPONSE. THIS IS THE WORST TOOL PARTS COMPANY I HAVE EVER DEALT WITH. i'VE EMAILED ABOUT CANCELLING AND ORDER NO RESPONSE

    • Nikola L

      Date: 02/28/2023

      Terrible experience, worst customer support Ive ever dealt with. Placed order on 1/20/23 for a part on my Skilsaw SPT88-01. Got an email confirmation immediately. Website shows nowhere you can track order via the order number. It is now 2/28/23, Item has never shipped. Called multiple times over the last few weeks, left voicemails, no one answers the phones. Sent several emails, no reply on when my part will be shipped. No response from this company at all. After reading other reviews, looks like Im not the only one. Ill have to call my bank and file this transaction as fraudulent. Its amazing a company that does this is able to stick around for 12 years and get away with it.

    • Ronnie H

      Date: 05/18/2022

      Ronnie H

      Date: 05/18/2022

      Ordered 3-30-22. Shipped 4-13-22..a month later and no part.cant contact anyone.nuff said don't order from toolparts pro

      Tool Parts Pro

      Date: 05/19/2022

      Item customer ordered has a shipping time of 1-2 weeks listed on the website. Order was shipped within that time frame.

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