Business ProfileforWatkins Manufacturing Corp

We purchased an Aquaterra ***** hot tub, manufactured by Watkins, on 02/28/22 from ******* In early 2024, we noticed it was leaking. I contacted Watkins as it is still under warranty. Watkins hired Leisure Unlimited for repairs. After multiple contact attempts, Leisure Unlimited declined to work, stating that they "don't want to mess with it", so Watkins hired Northeast Factory Direct. Despite three visits, the hot tub continued leaking. Photos were sent to Watkins by both Northeast Factory Direct and me on numerous occasions, but the leak was not identified. Northeast Factory Direct consulted with Watkins' techs without success. Months later, Watkins agreed to replace the hot tub, but no longer manufactures this model. Weekly and sometimes daily follow-*** have resulted in no resolution. I want a refund or a comparable new hot tub delivered and the defective one picked up immediately. ****** states Watkins needs to email them for return approval, while Watkins insists I contact ******* Despite multiple attempts, no progress has been made. I've taken three days off work for contractor visits, cleaned up foam debris in my landscaping and spent countless hours on the phone. Watkins now says I must disconnect the hot tub and bring it to the curb without specifying a day or time, requiring me to hire another contractor and likely take another day off work. Please determine the disconnect between Watkins and *******