Complaints

This profile includes complaints for LLL Reptile and Supply Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LLL Reptile and Supply Company has 3 locations, listed below.

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  LLL Reptile and Supply Company

  1216 Avenida Chelsea Vista, CA 92081

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  LLL Reptile and Supply Company

  609 Mission Ave Oceanside, CA 92054

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  LLL Reptile and Supply Company

  214 E Grand Ave Escondido, CA 92025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* Date: 6/12/2022 at 3:17 pm Purchase price: $81.10 Came into the Oceanside store on 6/12 and found some Red Eyed Tree Frogs for sale. Asked the store if I could see them to examine their health. When they pulled down the tank, one frog appeared healthy while another was sleeping in the water dish (usually a bad sign for frogs in my experience). I noted the health concerns about the frog, the store staff assured me they were fine and asked me if I "wanted them or not." I took both, trusting the expert opinions of store staff. Added these guys straight into my quarantine tank. Less than 18 hours later, the first frog was dead. Less than 24 hours after purchase, both frogs were dead. Never in my 6 years of keeping Red Eyes have I seen new frogs die so quickly. It's evident this store knows it's selling poor-*****************, but just doesn't seem to care. I was also told these were captive-bred frogs by store staff, but I find that hard to believe based on how quickly they died. I've reached out to the store via phone but was told that they now have a no-refund policy (something that was not posted in the store nor made known to me by staff at the time of purchase). The store owner was very rude on the phone.I then reached out to their corporate customer service via phone but got sent to voicemail. I then sent an email to their customer care ***** however, they never responded. After posting a review of my situation on yelp, the store owner again responded poorly and argumentatively despite the lies his staff told me at the time of purchase. Pretty disappointed in this store overall. I would at least like to get my money back for these frogs ($81.10). There's no way a store selling "healthy" products shouldn't stand behind the livestock they sell. Healthy frogs shouldn't die within 24 hours of purchase.