Reviews

This profile includes reviews for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CSAA has 105 locations, listed below.

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  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

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  AAA Insurance

  815 Saint Joseph St Rapid City, SD 57701

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  CSAA- Regional Claims Office

  5775 Mark Dabling Blvd Colorado Springs, CO 80919-2218

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  AAA NCNU Insurance Exchange

  2221 Forest Ave. Chico, CA 95926

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  AAA NCNU Insurance Exchange

  505 N. Humboldt Ave Willows, CA 95988

Review Details

• Review fromCollin S

  Date: 04/18/2025

  1 star
  The Insurance agent told that no one has ever had an increase from the SMARTrek app. Our rates are going up %10 now because of it. They lied to us.

• Review fromGreg L

  Date: 04/16/2025

  1 star
  ******** customer service. I always have issues with *** they say they will correct the problem and never do. The company has no issues collecting money but have every issue solving problems with there services and customer service. The website tells you to pay this amount and you get an email saying that you still owe and when you call there is no way for them to help you or correct the issue. Hummmm I think it's crock but what can you do on the phone. You can't get a manager to solve it and they tell you they will to shut you up and it still continues for many years after no solution made. Don't ever get Triple AAA lol they a joke.

• Review fromJeff I

  Date: 04/06/2025

  1 star
  They approved my home insurance claim to repair my roof following hail damage. I was away on military orders for a few years. When I was able to find, I asked for my depreciation check that they've been holding on to for about 2 years. Now they refuse to pay it out, declining the claim as it's been "too long". The check would have been $1,473.70.After being a customer for 13 years, most of that time with bundled auto insurance too, I took my business elsewhere. My new premium is about $1,500 less. Guess they'd been slowly increasing my premium to ***** me for going on a decade.

• Review fromDeliang Z

  Date: 10/22/2024

  1 star
  It has been 5 months since the car accident happened and the claim was submitted, they decided the car was totaled and I sent them the car Title, but they have not sent me the money yet. I contacted them by emails but they did not reply or update the status of the claim. Very bad experience, please keep away from this insurance company.

• Review fromRachel P

  Date: 09/30/2024

  1 star
  On Saturday September 28 I requested service for a tow at 6:30 pm, I repeatedly called for an update on my tow I kept getting the run around 60 mins more 30 mins more. This turned out to be me still on the road with my 3 children sleeping in the car with nothing to eat. I sat right next to the car the whole time. When I called at 11:55 the lady stated the call shows completed which is so weird because I kept calling and get extensions of time and reporting they were not here. The *** company CALLED 20 mins later, and said he could not tow the vehicle because its not a repair facility. & said he could do it privately but I had to pay $320. I declined. This is my first time using this roadside service and so far it has showed me that you guys are very care less. My services were never done, I had to sleep in the car until the next morning and do the service myself

• Review fromAnnette D

  Date: 09/06/2024

  1 star
  AAA Roadside Service charged me twice each year for road service for 6 yrs but will not issue a refund. They said in July 2024 in a call to them when we both realized it that they would send a refund. When I couldn't find the refund in the mail or bank I called and they said it was their practice is to only return 2 years over payment. ***'s records shows the payments they received and I have bank records confirming automatic payments to them but they will not provide a refund for 4 of the years.Therefore I have over-paid $214 and will not be given a refund. This goes beyond bad business.

• Review fromYEN H

  Date: 09/02/2024

  1 star
  In ***** ***** I was in ******, I booked 2 rooms through *** travel website. I booked 2 rooms. However, when confirmation was sent back to me, only 1 room went through. I needed 2 rooms so I called the *** agent and asked them to either book 1 more room for me or cancel the 1 room that went through. The agent said she could not book another room for me because I have to do it myself. I told her many times that I could not do it because the webstire froze or had error message. She said she will try to call the hotel and have them refund my 1 room. Then, she emailed back and said the hotel would not refund me. Then, I emailed back and said it was their fault with their error and now I am stuck with the bill for the 1 room that I could not use. I explained that I have a family of 5 and I need 2 rooms so I had to find another hotel with 2 rooms as I need the rooms the next day. *** travel agents emailed back but basically not put any regards or care but keep saying that is all they can do. How can CSAA a big company that makes reservation but could not manage their website and allowed me to be robbed of service that they promised. Worse, the agents resonded in the emails did not seem to be concerned about correcting or finding ways to prevent this from happening to other people. They even acknowledged the error but they don't seem to care to fix them. I am shocked and dispappointed at how unaccountable CSAA with their services. Because of CSAA's faulty glitches on the website, I was "robbed" of 260$.

• Review fromRuth M

  Date: 06/30/2024

  1 star
  This company never shows up when needed, they dont reimburse me for the membership service fee,

• Review fromJessica L

  Date: 06/16/2024

  1 star
  I was in a four car accident completely of no fault of my own a month ago. It took almost a month just to get the car to the inspection sight and that only happened because I initiated a three way call between the insurance rep, myself, and the tow yard. Ive had a rental car and my policy only pays $30/day. The rental is about $38/day. They required a $300 deposit at the rental place that had to come from out of pocket until the case is closed and Ill be reimbursed. The longer they take the more money the rental is and its money I dont have and shouldnt have to spend as it wasnt my fault. I cant even look for a car because I dont know how much the settlement will be. This has put me behind on my bills and been a huge ordeal. It shouldnt take a month to settle a claim. If they dont settle it soon I will be without a car as I cant afford it and theyre still taking their sweet time. ****** disappointed in my choice of insurance company.

• Review fromRoyce B

  Date: 06/01/2024

  1 star
  Do not buy a membership to this very disorganized and poor customer service company. I have waited for a tow truck for over 5 hours. I called and spoke to them 4 times and they just keep making excuses.