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Business Profile

Auto Repairs

The Luxury Connection

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car purchase via contract. Seller and Purchaser comprehended and over-stood the Rules of Contracting, the Universal Commercial Code and its application and implications in Contract (no. **** *******************) a Commercial Contact for purchase of Property Secured by my Personal Credit and my Signature. contract (no. **** **** **** **** ****) was created and recorded with several witnesses and notarized and was received by the luxury collection on June 22, 2022. The contract was very clear with specific instructions and specific demands relating to this commercial transaction. Contract was sent certified mail utilizing the **** as a contracting officer ensuring delivery and proper notice. All receipts have been retained by PURCHASER. Contained within contract was conditional acceptance by Purchaser of a valid offer with stipulations described in great detail. There was a security agreement which detailed the penalties for default and charges. Said Security agreement lists all parties involved and penalties for breach of contract (no **** **** **** **** ****). Upon review of the contract (no **** **** **** **** ****), the principles of THE LUXURY COLLECTION did agree with terms agreed to all demands in totality. As stated in contract FAILURE TO RESPOND IN WRITING IS AGREEMENT IN TOTAL TO ALL FACTS AND ACQUIESCENCE TO ALL DEMANDS. The luxury collection has failed to deliver the 2020 Bentley Flying Spur VIN SCBBB6ZG6LC081033.Dealer is in Breach of contract and is ignoring notices to cure. They took my payment of ******* and did not deliver vehicle. I plan to file civil suit.

    Business Response

    Date: 09/21/2022

    This complaint along with this narrative is an attempt to entrap our business into a scam. These persons showed up and requested a quotation on a vehicle and decided to attempt to decipher U.S. contract law as well as a skewed understanding of the social security trust to get one at no cost. We never signed anything and told them we were not interested in securing a loan from the government on their behalf. We have received rambling letters which include names of employees, owners, the president, and the district attorney along with a notary signed by his neighbor.

    We cannot wait to view evidence of a signed contract or proof that any money was delivered to this dealership. The claimant needs to stop reading internet conspiracy theories. We would welcome investigation into this matter. 

    Respectfully,

    ***********************

    General Manager

    The Luxury Collection

    Customer Answer

    Date: 09/21/2022

     
    Complaint: 17707224

    I am rejecting this response because: the Verified Facts and clear comprehension of contract law do not support the dealers failure to respond to previous certified documents.  They simply could have rejected my offer and returned the contents to me. Instead they kept everything and slander me with baseless accusations of fraud.

     

    Deprivation of Federally Protected Activity.  An extension of credit was offered and per US Code and UCC  A contract was formed orally then placed in written form.  It was accepted by The LUXURY COLLECTION.  I am with in my rights per the security agreement in the contract.     Counsel will be in touch. 

    Sincerely,

    *******************

The Luxury Connection is NOT a BBB Accredited Business.

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