ComplaintsforHertz Car Rental
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 7th, 2023, we made a transaction of $231.85 with a business that promised to provide us with a non-defective electric car. Unfortunately, the car they gave us was faulty and they were not able to exchange it. They promised to refund the full amount but failed to do so despite our efforts to resolve the issue. As a result, we had to dispute the transaction directly with the bank. To make matters worse, we have been receiving bills from Hertz. When we contacted them, their employee advised us to ignore the invoice. However, during our last call with their employees, and a Manager, they harassed and threatened us and informed us that they had forwarded the bill to a collection agency instead of providing a resolution. The document reference number for this issue is K66710545F4 and the case number is ********. The problem with the car is a faulty frunk (front trunk) actuator.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.