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Business Profile

Employment Agencies

Kelly Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kelly Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kelly Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an text from an unknown number that said "Hello". No other information was provided. When I responded inquiring who the text was from, I received the following response: "Thank you for your response. I'm Andie from Kelly Services, we are hiring for part time work. Would you like to learn more details? Completely unprofessional and acceptable business practices on cold calling/texting.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Kelly Services company at first comes off as a scam which I should have went with my gut but I did end up making money at first so I went with it but then I used my last $150 to turn into supposedly $700 so I could make rent, but lost the $150 and can't access it. Not even sure what they have people doing, something to do with buying and selling Bitcoin, but they only communicate through Telegram and WhatsApp, which is of course a red flag. Just want people to know it's a scam don't do it.

    • Initial Complaint

      Date:02/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was enrolled in a health insurance plan against my will. On 11/04/2024 I was looking for information on different health care plans and was told by a representative at Alight (healthcare) that because I did not go back and unclick, I was automatically enrolled in the plan. I asked for a copy of my signature and date agreeing to this health care plan saying that I agreed to it, but they did not give me one (because I didn't agree to it). I am also being charged $38/week for this plan. I did not want this plan, I did not agree to this plan, I did not willingly enroll in this plan, I cannot afford this plan, and it does not even cover my health care needs so I never would have agreed with it to begin with. I have called several times, and no one calls me back, I get an email saying I can't drop the coverage til October,

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a profoundly negative experience with Kelly Services due to what appears to be a major lapse in their data security. After applying for various positions through Kelly Services, I started receiving phone calls from people claiming to represent the companyyet it was clear they were not legitimate recruiters. They had access to my full rsum and even knew which roles I had applied for, all while trying to obtain my Social Security number under false pretenses.When I reached out to Kelly Services to express my concerns and request that my information be removed from their systems, they were surprisingly unhelpful. Instead of proactively addressing the potential breach, they dismissed my worries and continued pushing me to attend an interview. I found it troubling that they brushed aside security concerns, especially when it involved sensitive personal data.I take data breaches very seriously, and it was alarming that Kelly Services seemed more focused on filling job requisitions than ensuring the safety of candidate information. Everyones personal and professional details deserve protection, and I believe Kelly Services fell short of that responsibility in my case.I hope they take immediate steps to bolster their data protection measures, be more transparent with affected candidates, and handle all privacy-related issues with the seriousness they deserve. Until then, I cannot recommend their services and would caution job seekers to think twice before sharing sensitive information with this company.

    • Initial Complaint

      Date:12/30/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This person is a recruiter and after an initial unwanted text to me I asked to be removed from the list. This person continued to harass me until I had to block their number.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received phone calls from Kelly Services for over 5 years. I have never used their services and signed up for it ONCE in college and no matter how many times I tell them to stop calling me, I consistently still get phone calls from them at least once a month. It is harassing and impossible to get off their call list. They need to accept when someone tells them to stop calling them and take them off their list. I have been polite and cordial and I have also been screaming at them and nothing changes.

    • Initial Complaint

      Date:05/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an interpreter's position online, at Kelly Services, via LinkedIn. The *** agent's name was ***********************, her phone number is ************ and her email address is *********************************** After a few emails, I took a language assessment test to demonstrate my language skills. **** confirmed that I passed and asked me to go to their Onboard365 site to finish the recruitment process. On May 14th, I filled all the forms (an extensive online task) which included a Tax info. doc., requesting my SS#, and a salary doc. requesting my banking details for direct deposits (routing and checking account information). On May 17th, I checked my bank account balance and found that a withdrawal of $995.00 had been made from my checking account without my knowledge nor consent. The *** associated with this transaction is RIA ********* Services (PH. # listed is ************). I proceeded to call them, and they informed me that they had no records of my name, even though they were able to verify that a money transfer was made using a check with my routing/account info. They suggested that I was probably scammed and that I should contact the authorities. I called my bank and closed that account, reset my current UserID/PWD and cancelled my debit card. I also contacted all 3 credit bureaus to report identity theft and freeze my credit. In addition, I filed a police report. FYI, there is a *********************** (recruiter) affiliated with Kelly Services, so I'm not sure if they used her identity to scam me or if I was in touch with a real representative during my application. Kelly's security ******** ***************** (Tel.# ************) is going to contact her and hopefully provide more info. Additional details: Website where I completed the requested onboarding info: ***************************************, Email letting me know I successfully completed the Onboard365 docs: ***********************************

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i need old paystubs in which money is owed to me

    • Initial Complaint

      Date:04/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with the business the end of January to start substitute teaching in local school districts. I paid out of pocket for security clearances, TB testing, fingerprinting, etc. close to $200. I finished 3 plus hours of online training and orientation and have yet to receive a link to the Frontline account to start accepting assignments. They keep saying that they are sending me the link, but I am not receiving it and no one will rectify the situation. I have not been paid for the hours of orientation or any payment for that matter and I am out close to $200 and alot of my time. It is infuriating and a sad situation.

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kelly services *** does not reimburse their employee for time worked. As a business this is unacceptable. 10/13/23 I was owed ******** before taxes. My personal email was hacked and direct deposit update form was requested. Kelly allowed the form to be e-signed and never contacted me. Resulting in my paycheck to fraudulent stolen. Refuse to reimburse me even after sufficient evidence was given. No business should operate this way.

    Kelly Services is NOT a BBB Accredited Business.

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