Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been purchasing DelMonte whole green beans in a can for a long time, but this time I opened the can and and it didn't even have enough beans in it for two serving. The can was 3/4 water.( I counted the beans 14) It is only myself and my husband in the house for meals at this time and I try and purchase quality food. In the times of product down sizing I think DelMonte took this to a whole new level. I will have to rethink my purchases going forward Best is used by 28 Nov 2025 SAT ****** F02:47
Business response
08/26/2024
Good afternoon,
We spoke with **************** on 8/4/2024 and ***orted the issue to our quality assurance team and sent ***lacement coupons hoping to restore her confidence in our products, We also made a follow up call but we haven't received a call back.
We take product quality and safety very seriously. and we apologize your recent purchase wasn't up to the quality we expect you to receive. We appreciate the feedback, and we use the information provided to help improve our production. We would also appreciate the opportunity to respond to any additional concerns you have, if there is any additional information we can provide please feel free to call us at **************. When calling please provide the *** with the reference number 7087420.
Sincerely,
*****, Del Monte Foods Consumer Affairs.
Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a can of Delmonte green beans from Kroger. The hard object broke my crown. The agents plural that I have spoken too has been very argumentative, rude, and racist. ***** Consumer Response Representative Reference #: ******* was extremely rude. He want me to use my insurance kept yelling at me over talking me which I have all recorded. This company is terrible. I asked for pain and suffering and to be reimbursed. This man accused me of having a pre existing condition. Which is insane. Mind you I had to call Delmonte they didnt call me even after I submitted everything. Im seeking an attorney and I will be going to a specialist cosmetic dentist. They referred my case to sedgwick TO GIVE ME A HARD TIME. THIS COMPANY IS EVIL. The adjuster was very rude but didnt disclose his name. Im going to a specialist that specializes in cosmetic dentistry. This company service is terrible. I will be happy to speak with the news media as well. Delmonte was only focused on my insurance benefits paying and not they contaminated product breaking my tooth. Keep threatening me with sedgwick insurance company. Delmonte should be out of business. This company has not apologized one time. Every time I call ***** answer the phone. He handle all people of color complaints.Business response
08/02/2024
Del Monte Foods, Inc. does not comment on pending claims/investigations. However, Del Monte Foods top priority is the quality and safety of our products. We follow all food safety and labeling guidelines set by the U.S. Food and ******************* ****** We also pride ourselves on being a very diverse company. We treat all customers with the upmost respect and will continue to do so.Initial Complaint
06/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The can of peaches, 29 oz. was half full of liquid, almost like water (not 'heavy syrup'). The other times I have purchased the product, it was only 1/4 full of 'heavy syrup' and rest peaches. The info on the end of the can is: best used by 09/07/26 with the folliwing: SAC 3250 UA 01 ABusiness response
07/10/2024
Thank you for contacting us regarding this issue. Ican assure you that this is not the quality we expect our consumers to receive, and we appreciate you bring this matter to our attention. We were able to reach ******************* on 6/24 and we sent a goodwill gesture to cover his purchase and hopefully try the product again.
If you have any additional questions or concerns, please don't hesitate to contact us.
Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mom (a disabled senior)as well bought 2 cases of the fruit cup snacks.eats them on regular bases.bought yesterday when I took her to Walmart.chocked on wood splitter in pineapple.then another piece she found as well as I have a picture.was very upset since she use to have a trake and has issues.please be aware since could have been a toddler as well.now being cautious with these productsBusiness response
04/08/2024
Good morning,
Thank you for contacting us. Product quality is extremely important to us, and we are very concerned about both *********************** and her mother's experience with our product. We've made several attempts to reach ************** and we've left several messages, most recently we left a message with "****" on Friday 4/5. As part of our investigation into this issue we would like to gather some additional information about this issue, including the manufacturing info from the cup.
I assure you this is not the quality we expect you to receive, and we again apologize for this unpleasant experience. We would still like to speak with you, if you could contact us at ************** at your earliest convenience, when calling please ask for *** and provide the ref# *******.
Sincerely,
*****, Del Monte Consumer Affairs
Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a couple Cans of peaches and there was mold on the peaches in the can and the best buy date hadn't expired. Photos show the issue. Some people pointed out the bad peaches as this fruit was dumped into a fruit salad and at the end of a can the photos showed what was found.Business response
03/04/2024
Good afternoon,
We were able to speak with **************** on 2/20/2024. This certainly isn't he quality we expect our consumers to receive when they purchase our products and we've sent a goodwill gesture in the amount of $50 dollars to reimburse him for the loss of his fruit salad.
We thank you again for bringing this issue to our attention. If you have any additional questions or concerns don't hesitate to contact us.
Sincerely,
*****, Del Monte Foods Consumer Affairs
Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 12 pack of fresh cut green beans at BJs on December 10th. I noticed an excessive amount of liquid in the can. The amount of green beans was not enough for 3 adults. I have measured the liquid in subsequent cans,each can has just under one cup of liquid. I am paying for a lot more liquid than I have in the past. I like del monte green beans but I dont like being cheated.Business response
01/03/2024
Good Afternoon,
We were able to speak with ****************** on 12/20. We certainly regret her experience since this is not the quality, we expect our consumers to receive when they purchase our products. ****************** was able to provide the production info from the cans that she purchased, and we sent her a goodwill gesture to refund this purchase and to try the product again.
Product quality is extremely important to Del Monte foods and we appreciate the opportunity to address this issue. If you need additional info, please don't hesitate to contact us.
Sincerely,
*****, Del Monte Consumer Affairs
Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have made every effort to contact delmonte in ******, but mail etc comes back, no such address, etc. I was buying peaches as they were like what I used to can myself. However, the last purchase I made at Thrifts the peaches were as ************* and tough. I was upset as I am 96 and on a low income, so the peaches are a luxury which I had enjoyed.Business response
01/04/2024
Good Morning ****************:
Following up on this complaint, unfortunately this was sent to Del Monte Foods *** in error. We sell Del Monte branded products in ***************** and parts of Aisa and South *******. Del Monte branded products sold in ****** are produced and distributed by a separate company/companies that are in no way affiliated with Del Monte Foods, Inc. I did send an email to **************** referring her to Del Monte ******* contact us page on their website, *******************************************************. Unfortunately we dont have any additional info to provide to her.
Please let me know if you need any additional information to remove this complaint from our record.
Sincerely,
*******************
Del Monte Foods Consumer Affairs ManagerInitial Complaint
12/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
12/10/2023 While watching the Bucs game I was eating the pairs and choke on a stem .Business response
12/27/2023
Good Afternoon,
We are certainly concerned about **************** experience, and we attempted to reach him at the email address provided. Unfortunately, we haven't received a response. The phone number listed in the contact is missing a number, but if you can respond with the correct daytime phone number we would be happy to call you. We can also be reached at ************** (please ask for *** when calling).
Thank you and we look forward to hearing from you
Initial Complaint
10/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hello,Over the last two to three years I have been buying Delmonte citrus salad (fruit in a can) and their grapefruit in a can, from stores like ****************** and through Amazon online. Overtime, the citrus salad remained consistent, however, in this last year, the grapefruit is no longer in "sections" like it used to be. Now, the can is full of grapefruit pieces which is not as advertised on the face of the can. On the can, one sees a picture of grapefruit sections, like it used to be, and like the citrus salad is advertised and remains true to date. I think the advertisement is no longer truthful about what's in their can of grapefruit. Yes, the prices continue to go up on both, but that is not the underlying reasons for this complaint. Although their pricing and availability has become untenable, I do not think there is truth in their advertisement on their can of grapefruit. Upon opening a can, it looks like leftover pieces of grapefruit floating in the juice, not grapefruit sections, as advertised, on their cans. Thank you.Business response
11/02/2023
Good afternoon,
We are concerned about this report, and I assure you that this is not the quality we expect you to receive. We appreciate you bringing this to our attention.
We've been trying to reach **************** at the number provided to discuss the issue and get some additional information from the can so that we can report the manufacturing information to our QA team. We would also like to provide her with a goodwill gesture with the hopes of restoring her confidence in our products. If there is a better daytime phone number we can reach you at please let us know.Thanks again for reporting this issue, we look forward to speaking with you.
Sincerely,
*****, Del Monte Consumer Affairs.
Initial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a can of corn I poured the corn in to a pot in which there was a dead worm of some sort in the cornBusiness response
07/18/2023
Good afternoon,
I can assure you that we are concerned about this report. This is not the quality we expect our consumers to received when they buy our products. We've made several attempts to reach ****************** by phone (7/10, 7/12 and 7/17).We've also sent a follow up email. As of today, we have not received a response. We would like the opportunity to restore your confidence in our product with a goodwill gesture. We would also like to collect some additional information from the can to aid our quality assurance department in their investigation of this complaint.
If you could contact us at your earliest convenience, we will be happy to assist you. We can be reached at **************, please ask for *** when calling.
Sincerely,
*****, Del Monte Foods Consumer Affairs
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
9 complaints closed in the last 12 months.