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Average of 13 Customer Reviews
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Review fromAlicia W
Date: 01/13/2025
1 starAlicia W
Date: 01/13/2025
I scanned the ** code and my website wasnt ********** where can you read anything that says you have to pay before. I looked on the ** scan sign. I scanned it before I left and it didnt say you had to pay it. I thought I could pay it when I came back and after I paid I saw the parking ticket. I didnt even see the instructions on what is expected when using the services The lady over the phone said they use mail services since its a means of an inclusive way to ensure everyone can dispute. However, if you are expected to use your phone and scan the ** code how does this make sense. Its contradictory to what I was told. .I called customer service But Im sure to make it even harder to dispute you can call or go on a website you need to write a letter and mail it. It is 2024. This company is intentionally making it hard so they can fine peoples parking.
ParkSmart, Inc.
Date: 01/15/2025
Per our conversation with our office a few weeks ago, your initial phone dispute review was denied because signs are clearly posted at each parking space. Also as discussed, large FREE parking signs are also posted directing customers to the over ************************** spaces in the upper levels of the garage. We also have FREE short term parking space on the ground level that are clearly posted. Our website will be updated soon that will allow online disputes if your initial phone dispute was denied.Review fromWayne K
Date: 01/06/2025
1 starWayne K
Date: 01/06/2025
At *********** in ************, there wasnt sufficient handicap parking. According to California state law, a green zone is to be treated similar to a handicap spot without a limit on duration or having to feed the meter. So, I parked my car in that green area because there wasnt sufficient handicap parking. Imagine my surprise when I got a warning ticket along with a flyer. On the flyer it explained the rights of using handicap placard. On the third line is thats that it is fine to park in a green zone with no time limits. So, why was I issued a warning when it clearly states on there what the story is. If Parksmsrt is not going to follow the law at the very least, they could post a sign. As a result of this, I guess I will stop going back to 360 Burrito or any of the businesses in that strip mall. Its sad when greed interferes with a business or when a customer is ticketed for wanting to do business.ParkSmart, Inc.
Date: 01/10/2025
The number of *** parking spaces at the **************************** is within State and Federal guidelines.Review fromDennis M
Date: 11/26/2024
1 starDennis M
Date: 11/26/2024
I was wrongfully ticketed for not making a parking payment, but fortunately, I have proof of payment in the form of a screenshot. I was told that there is no way to resolve this issue online, via email, or through any other electronic means. Instead, they instructed me to write a letter and mail my dispute to them. I believe this organization should be banned from conducting parking enforcement.ParkSmart, Inc.
Date: 11/27/2024
We do over-the-phone reviews; your phone review was denied if you were asked to send a letter. As of today, our records show that we have not yet received your dispute letter. We are launching our new online dispute software in February.Review fromKathleen K
Date: 10/07/2024
1 starKathleen K
Date: 10/07/2024
I avoid shopping or patronizing any businesses that use this company for parking payment after too many bad experiences. Their machines don't work, and even if you discuss this with an onsite attendant issuing tickets, they still give you a ticket and tell you to bring spare change next time to use cash instead of a card. They are rude, predatory, and harming city tax bases. I now drive an extra 20 minutes to do my shopping in places where this company is not used.ParkSmart, Inc.
Date: 10/08/2024
Per my email conversation with you today, can you privide us with the Invoice number so we are able to research your transaction. We are not aware of an issue witlh our parking pay station? All of our parking meters and pay stations are checked and serviced daily.Review fromPrashant R
Date: 09/16/2024
1 starPrashant R
Date: 09/16/2024
I parked the car and trying to pay the parking fee on the meter. Meter is not readable, not working properly and user friendly at all. I paid the ********************** for 2 hours, came back in less than an hour. I found a ticket. This is unacceptable. This was in a ************ downtown by the rooftop restaurant parking lot. There are lots of complaints against this business, city should take some actions to fix this.ParkSmart, Inc.
Date: 09/17/2024
In order for us to investigate your dispute, please call our office during the hours of 9am - 4pm M-F.
Thank you,
***
Review fromTia L
Date: 12/17/2023
1 starTia L
Date: 12/17/2023
I am writing to express my dissatisfaction with the parking system at Bay Street, managed by ParkSmart, Inc., which has left me feeling frustrated and disappointed.I had anticipated complimentary parking, as suggested by the app. Nevertheless, after having lunch and making a purchase at their stores, I was surprised and displeased to discover a $30 parking ticket on my windshield upon returning to my car. This incident raises questions about the legality of such practices, particularly in the absence of warning signs in the parking garage.Despite my willingness to provide patronage receipts as evidence, the lack of transparency and an unfair approach in implementing parking charges has left me feeling mistreated. This experience has led me to reconsider my association with Bay Street and refrain from future patronage.In addressing this matter, I am posting this review to emphasize the importance of transparency and fairness in Bay Street's parking policies. I am hopeful that this issue can be thoroughly investigated, and appropriate action taken to ensure fair and ethical practices moving forward.Additionally, I find the handling of parking disputes by ParkSmart, Inc. concerning. Requiring individuals to print and mail dispute forms, without providing an online option or email, raises questions about transparency and convenience. In today's digital age, such limitations seem outdated, and it gives the impression that the company may have something to hide or could be engaging in potentially questionable practices.ParkSmart, Inc.
Date: 02/02/2024
We have over 270 signs posted throughout the parking garage, and two large signs the size of a vehicle posted at each entrance. In addition, we also have loudspeaker voice announcements reminding customers to pay before entering the shopping center area, large QR code payment signs posted throughout the shopping center, and 16 large-screen parking payment kiosks.ParkSmart, Inc.
Date: 02/02/2024
We have over 270 signs posted throughout the parking garage, and two large signs the size of a vehicle posted at each entrance. In addition, we also have loudspeaker voice announcements reminding customers to pay before entering the shopping center area, large QR code payment signs posted throughout the shopping center, and 16 large-screen parking payment kiosks.Submitted: 02/02/2024Review fromChristiana W
Date: 11/08/2023
1 starChristiana W
Date: 11/08/2023
This "company" (criminal enterprise) is bogus to the **** I took my father out for Sunday lunch at **** on Piedmont Avenue AND FOUND A PARKING TICKET ON MY WINDSHIELD when I came out. On a Sunday. I called the restaurant. They said it's out of their hands. I know for a fact the restaurants buildings (**** and Pomelo) are owned by the same entity that owns this ridiculous PARKSMART ************* In other words, they are hurting these businesses with impunity. I will never visit those restaurants again. Put an extremely bad taste in my mouth. What a load of c***ParkSmart, Inc.
Date: 02/02/2024
Signs are posted throughout the parking lot and at each entrance/exit that clearly state the parking meters operate 7 days per week, 9 AM - 11 PM.ParkSmart, Inc.
Date: 02/02/2024
Signs are posted throughout the parking lot and at each entrance/exit that clearly state the parking meters operate 7 days per week, 9 AM - 11 PM.Review fromDaria D
Date: 08/06/2023
1 starDaria D
Date: 08/06/2023
Have you ever encountered a company that not only lacks online dispute resolution options but also forces you to resort to archaic methods like filling out a printed form and mailing it to them? This raises serious concerns about their transparency and customer service standards. It's disheartening to see a company embracing such outdated practices, especially when online convenience has become the norm in today's digital age.This company's approach to dispute resolution leaves much to be desired and paints a grim picture of their business ethics. In an era where technology has made communication and transactions seamless, this company's refusal to adapt to modern methods raises questions about their commitment to providing a fair and efficient experience for their customers.It's unfortunate that some companies seem to thrive on tactics that exploit hardworking individuals. Instead of fostering a positive relationship with their customers, they rely on tactics that create frustration and inconvenience. Such practices not only tarnish their reputation but also make customers feel taken advantage of.In a world where businesses have the tools to make interactions smoother and more customer-centric, it's disappointing to come across companies that choose to cling to practices that belong to a bygone era. As consumers, we deserve better companies that value our time, respect our concerns, and prioritize our convenience. This company's questionable practices serve as a reminder of the importance of holding businesses accountable for their actions and advocating for more transparent and customer-friendly practices across all industries.ParkSmart, Inc.
Date: 02/02/2024
Our online dispute form can be completed online, however, it does need to be printed and mailed. Due to email address errors and infected and ransomware files being attached to numerous online disputes, we had to discontinue our online dispute option. Sorry for the inconvenience.ParkSmart, Inc.
Date: 02/02/2024
Our online dispute form can be completed online, however, it does need to be printed and mailed. Due to email address errors and infected and ransomware files being attached to numerous online disputes, we had to discontinue our online dispute option. Sorry for the inconvenience.Review fromBrant B
Date: 07/21/2023
1 starBrant B
Date: 07/21/2023
We recently received a citation and courtesy notice on our windshield from ParkSmart at the ********************* parking facility. This "Courtesy Notice" ****** that we have two outstanding citations and threatens to tow our vehicle on the third. The parking relative to these citations have been fully paid through ParkSmart's app and records of such will be included with our dispute letter/application. I shutter to think of all of the individuals who have elected to pay erroneous citations to avoid the time and ****** of disputing them. How a company that practices such heavy-handed and sloppy business practices maintains an A- rating with the BBB is astounding to me. This ****** me off enough to forward letters of complaint to the corporate offices of ********************* **************** ********************, and *** Threatres. This letter will emphasize the loss of our patronage as a result of ParkSmart's threat of having our vehicle wrongfully towed. I will also file a complaint with the *************************ParkSmart, Inc.
Date: 02/02/2024
For us to start an investigation of your complaint, we will need your license plate or invoice number. Once received, we will be able to look at your parking payment history, photographs, etc., etc....to determine why you were charged the All-Day parking rate.ParkSmart, Inc.
Date: 02/02/2024
For us to start an investigation of your complaint, we will need your license plate or invoice number. Once received, we will be able to look at your parking payment history, photographs, etc., etc....to determine why you were charged the All-Day parking rate.Review fromCaroline C
Date: 12/08/2022
1 starCaroline C
Date: 12/08/2022
These private corrupt ******** ticketing companies need to STOP?? They are predators who steal from hard working citizens by claiming these parking lots and ticketing cars for NO REASON. I spoke with the manager at ParkSmart and he started threatening me because I told him this company was corrupt! He told me he would make sure that my car w/ my license plate will never be allowed in ************ again. They are BULLIES AND THEY NEED TO PUT PUT DOWN??These PRIVATE TICKETING COMPANIES NEED TO BE EXPOSED FOR THEIR CORRUPTION??ParkSmart, Inc.
Date: 12/09/2022
Based on the photographs taken, the parking meter report, and the parking supervisor's report, the vehicle was parked in an expired parking meter. We are in full compliance with state and local laws. If your dispute was denied, you may request a Level II Review by an independent state-***************** examiner by completing the form that was included in your denial letter.
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