Complaints

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last Friday, Monday, Tuesday, and today so four out of the last six weekdays a 274:did not show up to get me to work. Today one is not going to run until 11:00 am. There is not a bus bench at my stop at *************************** so I stand there stressed. They need to have supervisors step in and drive the bus so people can keep their jobs.

  Business response

  11/22/2022

  Business Response /* (1000, 13, 2022/11/22) */ Good Morning, Our contractor e-mailed the customer on November 16 at 9:08 a.m. view below. Email response: " I am with Foothill Transit contacting you in regards to Customer Comment ********** The comments were concerning the overall Schedule Adherence of the 274 Route. On behalf of Foothill Transit and Transdev, we apologize for any inconvenience this may have caused you. As you may already know we have been experiencing several Missed Services and service delays due to the current limited driver availability. We have been working very hard to prevent further the Missed Services and covering all routes as best as we can. We are also constantly holding Job Fairs and currently are offering up to a $5,000 as a Sign On Bonus to any new hires. We also advise our customers to sign up for our Rider alerts and MyStop. Using these alerts with help you with any updates and for the estimated time of arrival of our routes. ********************************************************************************************************************** Again we apologize for this experience. Thank you for your ongoing ridership and for bringing this to our attention. For future concerns, please contact our 1 *********************************** or email *************************** Have a nice day. " ***************

• Initial Complaint

  10/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a******* bus pass for my husband ***** *******. He went to bus stop and bus never came which negatively affects his work. I called bus company to complain and was told they are low on drivers and could not find one so he has to wait another hour for bus. This is unfair. I would like managers to get out there and get their passengers to their destination if needed. I feel that a bus pass is a waste of money if you get to work late because you use it and the bus company doesn't fulfill their bus schedule for a once an hour bus. Once an hour buses should be their priority in operator coverage.

  Business response

  11/15/2022

  Business Response /* (1000, 8, 2022/11/04) */ The e-mail below was sent to the customer. From: Comment Sent: Thursday, October 20, XXXX X:XX PM To: *************************** ************************* Subject: 274 line Good Afternoon, We have received the comments below from the **********************. We apologize for what your husband has experienced, in taking our service. If you can provide us the location, that your husband was waiting for the bus? Which direction was he headed towards south towards *************************************** Also date of incident the incident occurred. What time was the bus supposed to arrive where he was waiting. Case Description:I bought a******* bus pass *** my husband ***** *******. He went to bus stop and bus never came which negatively affects his work. I called bus company to complain and was told they are low on drivers and could not find one so he has to wait another hour for bus. This is unfair. I would like managers to get out there and get their passengers ** their destination if needed. I feel that a bus pass ** a waste of money if you get to work late because you use it and the bus company doesn't fulfill their bus schedule for a once an hour bus. Once an hour buses should be their priority in operator coverage. Once an hour buses like the 274 should get priority operator coverage even if supervisor needs to step in and provide it.... Patiently, awaiting your response. ******** ****** Customer Service & Operations Assistant

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩