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Business Profile

Collections Agencies

Progressive Management Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 139 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Tec-** Physicians-Camelback. I do not have a contract with Progressive Management Systems, they did not provide me with the original contract as I requested.

    Business Response

    Date: 11/15/2023

    Dear Consumer, Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you. Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O.Box **** ***********, ** *****, by email to ******************** or by fax to ************. Please include your full name and reference number. If we do not receive permission from you prior to the date of the required response, then we will issue a response in writing to the person and home address that we may have on file. We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

    Customer Answer

    Date: 11/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ************************************************

  • Initial Complaint

    Date:11/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ** on July 8th 2021 and did not receive a bill until June 2023. The provider waited only 2 months to send to collections. Progressive management service took over the debt in September and then reported it to credit in November. Only waiting 2 months as opposed to the year you are now legally required to wait to report. They reported on Nov.6 2023.I have paid the account total in full and want my record taken off my credit.

    Business Response

    Date: 11/27/2023

    We are in receipt of your Better Business Bureau inquiry #********, dated 11/22/23 for our account number ********.

    In your inquiry you stated you went to ER on 7/8/23 and didnt get bill under June 2023.  Stated we reported on your credit on 11/6/23.  You said you have paid the account in full and want removed from your credit.

    Our records show you paid the account in full on 11/10/23.  We submitted a request to Experian and TransUnion on 11/17/23 to have our tradeline removed from your credit reporting.

    Please contact our office with any further concerns so we may assist you.


    Sincerely,
    *****************************
    Compliance Department

    Customer Answer

    Date: 11/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************************, I do not have a contract with Progressive Management System, they did not provide me with original contract as requested

    Business Response

    Date: 11/16/2023

    Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed written permission from you.  Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O. box ***************************************, or by fax to ************ and include your full name, and reference number.

    In addition, we were unable to locate a record in our database with the information you provided. Please provide the name, home address, phone number,date of birth, and the reference number of the account in question. You may provide this information by mail or fax to the address or fax number provided above, or contact us by phone at ****************.

  • Initial Complaint

    Date:11/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went into ******************** for a broken ankle on 11-09-2020. I was given a bill of $300.00 which I paid right there in the office, and took pictures of bank statements and receipt so this exact situation wouldn't happen. 3 years pass and I get a random email stating that I owe Progressive Management Systems $640.00 for a payment I paid 3 years ago. Now I can't get in contact from anyone from their side to get this resolved.

    Business Response

    Date: 11/15/2023

    Dear Consumer, Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you. Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O.Box **** ***********, ** *****, by email to ******************** or by fax to ************. Please include your full name and reference number. If we do not receive permission from you prior to the date of the required response, then we will issue a response in writing to the person and home address that we may have on file. We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt to Progressive management systems. I do not have a contract with this collections agency with progressive management systems. They did not provide me with the original contracts as requested.

    Business Response

    Date: 11/27/2023

    Dear Consumer,
    Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you.  Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O. Box **** ***********, ** *****, by email to ******************** or by fax to ************. Please include your full name and reference number.

    If we do not receive permission from you prior to the date of the required response, then we will issue a response in writing to the person and home address that we may have on file.

    We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

  • Initial Complaint

    Date:11/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive management S. I do not have a contract with them. They did not provide me with the original contract as requested or an itemized list.

    Business Response

    Date: 11/09/2023

    Dear Consumer,
    Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you.  Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O. Box **** ***********, ** *****, or by fax to ************ and include your full name and reference number.

    If we do not receive permission from you prior to the date of the required response, then we will have no choice but to issue a response in writing to the person and home address that we may have on file.

    We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

    Customer Answer

    Date: 11/13/2023

     
    Complaint: 20828446

    I am rejecting this response because: I never received a true and detailed itemized list of charges. Also I was in severe pain and dont remember signing anything and if I did it was only because under pressure and needed to to be seen. 

    Sincerely,

    *************************

    Business Response

    Date: 11/17/2023

    Dear Consumer,

    Progressive Management System acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information, we must have signed, written permission from you. We have mailed the requested documents on 11/16/23 to the address you provided. Please review the documents once received.

     We can be reached by phone at ************** if you wish to close this complaint and discuss your inquiry by phone.

  • Initial Complaint

    Date:10/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with TEC ** Physicians Surprise I do not have a contract with Progressive Management Systems they did not provide me with a copy of the original contract as I request

    Business Response

    Date: 10/30/2023

    Dear Consumer,
    Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you.  Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O. Box **** ***********, ** *****, by email to ******************** or by fax to ************. Please include your full name and reference number.

    If we do not receive permission from you prior to the date of the required response, then we will issue a response in writing to the person and home address that we may have on file.

    We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

  • Initial Complaint

    Date:10/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with RM GALICIA / PROGRESSIVE MANAGEMENT SYSTEMS, they did not provide me with the original contract as i requested.

    Business Response

    Date: 10/09/2023

    Dear Consumer,
    Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you.  Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O. Box **** ***********, ** *****, or by fax to ************ and include your full name and reference number.

    If we do not receive permission from you prior to the date of the required response, then we will have no choice but to issue a response in writing to the person and home address that we may have on file.

    We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

  • Initial Complaint

    Date:10/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with PROGRESSIVE MANAGEMENT SYSTEM. I do not have a contract with Progressive Management System. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/09/2023

    Dear Consumer, Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you. Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O.Box **** ***********, ** *****, by email to ******************** or by fax to ************. Please include your full name and reference number. If we do not receive permission from you prior to the date of the required response, then we will issue a response in writing to the person and home address that we may have on file. We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

  • Initial Complaint

    Date:09/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **** ***************** PRESB. I do not have a contract with Progressive Management S, they did not provide me with the original contract as I requested.

    Business Response

    Date: 10/09/2023

    Dear Consumer,
    Progressive Management Systems acknowledges receipt of your inquiry. We are more than happy to communicate with you via this portal. However, because details of our response may include personal financial or medical information we must have signed, written permission from you.  Please provide this office with permission to communicate with you via the Better Business Bureau portal by mail to: Progressive Management Systems P.O. Box **** ***********, ** *****, or by fax to ************ and include your full name and reference number.

    If we do not receive permission from you prior to the date of the required response, then we will have no choice but to issue a response in writing to the person and home address that we may have on file.

    We can be reached by phone at **************** if you wish to close this complaint and discuss your inquiry by phone.

Progressive Management Systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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